WacoJohn
Contributor
- Jun 7, 2015
- 127
Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
It never completes. Stuck at "Initializing installation ..." for over an hour. FYI ... there are updates available showing now and BEFORE running the file, but I did not attempt to install them. Also, I have not cancelled the installation that is running now.