[SOLVED] Windows 7 Pro x64 KB4534310 fails with 0x80073701 error

[nymtb]

Hi Peter,

File added.

Thanks!

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Try to install KB4457139 again.
If it fails copy the file C:\Windows\Logs\CBS\cbs.log to your desktop, zip it and attach the zipped cbs.log to your next reply.

 

[nymtb]

Hi Peter,

I've attached fixlog.txt and cbs.log.

I had to download KB4457139 to install it, this does not show up in my windows updates, when I tried to install it says its not applicable for my system? The only update in the window update that I cant install is KB4534310

Thanks!

 

[PeterJ]

Remove Updates Manually

1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following commands into it, then press enter after each.
   wusa /uninstall /KB:4474419
   wusa /uninstall /KB:4038777
   
4. Let me know if it says it was successful or if there are any errors.

 

[nymtb]

Hi Peter,

KB:4474419 unistalled, KB:4038777 was not on the system.

Thanks!

 

[PeterJ]

FRST Registry Search

1. Click the Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
   Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
   
   
5. Right-click on the file FRST64.exe and choose Run as administrator.
6. Copy and paste KB4474419;KB4038777 into the Search box and click the Search Registry button.
7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
8. You may close any remaining open windows now.

 

[nymtb]

Hi Peter,

File attached

Thanks!

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Try to install KB4534310 again.
If it fails copy the file C:\Windows\Logs\CBS\cbs.log to your desktop, zip it and attach the zipped cbs.log to your next reply.

 

[nymtb]

Hi Peter,

It worked, KB4534310 finally updated and another update that was stuck as well.

I've attached Fixlog.txt

Should I attempt to upgrade to win 10 now?

Thanks!

 

[PeterJ]

Great. Yes you may attempt the upgrade.
Make sure you have a backup of all your important data first.

 

[nymtb]

Thanks so much for your help, it finally worked and I was able to upgrade to win 10! I'm definitely donating, you guys are awesome!

 

[PeterJ]

Thanks for your kind words and donation. This thread is marked as solved.

Take care.