Windows 7 SP1 64bit - Cannot update KB4474419 or KB4516065

Reboot the machine.
Try to install KB4474419 only.
If it fails attach the zipped cbs.log to your next reply.
 
Rebooted as instructed. Started install of KB4474419, which required another reboot. Failed during reboot for KB4474419 (see pic of monitor). CBS attached.

1606498570484.png
 

Attachments

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s > 1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Copy and paste this into your next reply.
 
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ 89817544-51e9-48f8-b391-49a992a05355
SusClientIdValidation REG_BINARY 060228051C1C53003500390039004E004A0030004E003300330032003300300030004D0020002000200020002000061C1B0D6D6021061C1B0D6D601F060A002700000B06005056C0000106005056C00008440065006600610075006C007400200073007400720069006E006700440065006600610075006C007400200073007400720069006E006700
LastRestorePointSetTime REG_SZ 2020-11-27 17:28:22

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
NextSqmReportTime REG_SZ 2020-11-28 10:11:20
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x1ee2
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-08-01 11:12:12
AUOptions REG_DWORD 0x1
IncludeRecommendedUpdates REG_DWORD 0x1
ElevateNonAdmins REG_DWORD 0x1
NextFeaturedUpdatesNotificationTime REG_SZ 2016-08-29 08:07:39
BalloonTime REG_SZ 2020-11-27 17:28:02
BalloonType REG_DWORD 0x13
ForcedReboot REG_DWORD 0x2

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2020-11-27 17:26:28
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2020-11-27 17:28:10
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2020-11-27 17:28:22
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
AllowOSUpgrade REG_DWORD 0x1
KickoffSource REG_DWORD 0x1
ReservationsAllowed REG_DWORD 0x1
Refresh REG_DWORD 0x1
KickoffDownload REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x241
SamplingValue2 REG_DWORD 0x1df

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2015-07-10 13:57:31
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0
 
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Reboot the machine.
Try to install KB4474419 only.
If it fails attach the zipped cbs.log to your next reply.
 
Try to install KB4516065 only and report the result.
 
FRST File Search
  1. Right-click on the file FRST64.exe and choose Run as administrator.
  2. Copy and paste wow64*.ptxml into the Search box and click the Search Files button.
  3. When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also.
  4. Close Notepad and attach the file 'Search.txt' to your next reply.
 
FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Right-click on the file FRST64.exe and choose Run as administrator.
  6. Copy and paste Microsoft-PerfTrack-MSHTML/Diagnostic into the Search box and click the Search Registry button.
  7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  8. You may close any remaining open windows now.
 
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

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