[SOLVED] Windows 7 SP1, multiple updates failing and can't update to windows 10

C

clambton29

Well-known member
Joined
Jan 21, 2020
Posts
59
This all started with an attempt to update a windows 7 office machine to windows 10. It failed with the "The installation failed in the SAFE_OS phase with an error during REPLICATE_OC operation"

After multiple attempts, I found that windows 7 had a number of updates that would not install.

These updates are:
KB3102429
KB2830477
KB4534310
KB3191566
KB4539601

Those updates have failed with the following errors: 80004005, 80070490

I've tried quite a bit to fix the issue. But the last thing I did was run SFCFix, and it reported the following:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-10-17 21:44:59.046
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 9
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2020-10-17 21:46:17.883
----------------------EOF-----------------------





My CheckSUR.log is attached. Could someone help me with this fix?
 

Attachments

Hello and welcome,

Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:3035583
  4. Let me know if it says it was successful or if there are any errors.
 
Thanks for the response.

I followed the directions exactly and this error was returned:

"Installer encountered an error:0x80070490

Element not found."
 
Copy the file C:\Windows\logs\cbs\cbs.log to your desktop
Zip the file cbs.log and attach the zip file to your next reply.
Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.
 
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
 

Attachments

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-10-18 17:37:39.980
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\WOUTempAdmin\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs

Successfully copied file C:\Users\WOUTempAdmin\AppData\Local\niemiro\Archive\package_1_for_kb3035583~31bf3856ad364e35~amd64~~6.1.1.29.cat to C:\Windows\winsxs\package_1_for_kb3035583~31bf3856ad364e35~amd64~~6.1.1.29.cat.
Successfully copied file C:\Users\WOUTempAdmin\AppData\Local\niemiro\Archive\package_1_for_kb3035583~31bf3856ad364e35~amd64~~6.1.1.29.mum to C:\Windows\winsxs\package_1_for_kb3035583~31bf3856ad364e35~amd64~~6.1.1.29.mum.

Successfully restored ownership for C:\Windows\winsxs
Successfully restored permissions on C:\Windows\winsxs
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2020-10-18 17:37:49.950
Script hash: Egraujlt3EaW2K54L+YpbZAtOAHDWYHiTNiEHfUXPVo=
----------------------EOF-----------------------
 
Retrieve Software Hive
1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
5. Note: Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
  • Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
  • Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
  • Note: Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
  • You can close any open windows you have as well as the RegBak program now.
 
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
  2. Download the attachment fixlist.txt and save it to your desktop.
  3. Right-click on FRST.exe and select "Run as administrator".
  4. Press the Fix button.
  5. The tool will now process fixlist.txt.
  6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  8. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
 

Attachments

The CheckSur log is clean.
Try to install the failing Windows 7 updates, one at a time and start with the oldest.
Report the result.
 
Oldest to newest:

KB2830477 install failed Error 80004005
Intel Graphics Driver update - Success
KB4539601 install failed Error 80004005
KB3184143 install failed Error 80077371B
KB4534310 install failed Error 80004005
 
Copy the file C:\Windows\logs\cbs\cbs.log to your desktop
Zip the file cbs.log and attach the zip file to your next reply.
Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive or SendSpace and just provide the download link.
 
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