Windows 7 - Unable to install SP1

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

No that didn't go to plan.

please try these commands but one at a time. also make sure the drive letter is still C, if it is a different drive letter please change the bold red part below.

mkdir C:\Scratch
DISM /Image:C:\ /Scartch-Dir:c\Scratch /Cleanup-Image /RevertPendingActions
 
Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Ok, DISM executed successfully.

I tried installing SP1 again and still got the same error. Let me know what the next steps are.

Thanks,
 
Re: Unable to install SP1 on Windows 7 Ultimate 64bit

As this error is not appearing in the CBS log, I have a 'hunch' that it has something to do with a update that is stuck in pending to be installed. The above command is one way to clear Pending updates, what we will try and do now is to clear the pending transaction's.

First, start an Elevated Command Prompt: https://www.sysnative.com/forums/wind...vista-7-a.html
and copy and paste in the following:

fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

Try windows update again, if it fails please continue.

Please go and navigate to C:\Windows\winsxs and copy any files with a similar name to pending.xml (e.g. pending.xml, pending.xml.bad, pending.xml_dfsadf78 etc.) to your folder on the Desktop [there may not be any, just if there are]. Then zip up this folder and attach it to your next post.
 
Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hey Alex,

I ran all the commands requested on an Elavated CMD prompt. There were a few issues when attempting to delete some files (for they being used by other processes). I've attached a screenshot

Tried to install SP1 again, but to no success. Same error. Here's Windows Update log file:
https://dl.dropboxusercontent.com/u/36988815/WindowsUpdate.txt

Yet, no pending*.* files were found in the C:\Windows\winsxs folder.

Finally, there's one Update pending on the Windows Update screen, which is an optional update called "Portuguese (Brazil) Language Pack - Windows 7 for x64-based Systems (KB972813)". I haven't installed that one (nor plan to) for two reasons: 1. Because every other forum I've ever been to always says to uninstall lnaguage packs when facing SP installation issues. 2. Because I don't care to have my Windows running in Portuguese. I much rather have it all in English except for the keyboard and regional settings (time, currency, etc.)

Please advise.

Thanks,
 

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Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Some of the files can be a bit tricky to delete. The best way to do this would be to try and do it via the Recovery environment again.

Please follow the steps here: https://www.sysnative.com/forums/wi...p1-on-windows-7-ultimate-64bit.html#post85454

But instead of running the DISM commands, please run the following.

fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms
 
Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hey Alex,

I got some frustrating results again.

Firstly, when trying to run fsutil on the Recovery Env, I got the message: "fsutil is not recognized as an internal or external command, operable program or batch file."

Then I tried to run fsutil from an elevated CMD prompt, from within Windows (not the Recovery Env). It recognized fsutil, but it wasn't able to delete the files due to the same lack of access problem.

I then proceeded to access the Recov. Env. again, and was able to bypass the fsutil recognition problem by navigating to the c:/windows/system32 directory, and running it from there. It recognized the command but I got an Error: Incorrect Function message (screenshot attached).

Couldn't move forward from there.
 

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Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hello again,

Sorry about that, I thought that would of gone through. Can you please do the remainder of the steps:
attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

If the attrib commands fail please move onto the delete commands.

Thanks

Alex
 
Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hey Alex,

I'm still sweating over here.

I got into Rec. Env. and ran all the commands. I had to substitute %SystemRoot% by c:\windows\ though, as it was not recognizing the path. Deleted all the files (some of them didn't exist). I checked and there were no more files in c:\windows\System32\SMI\Store\Machine\

I then rebooted and tried installing SP1 again but still got the same error. Here's Windows Update log attached, just in case.
 

Attachments

Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hey Alex,

Any other ideas for this?
Please don't leave me hanging. :)

Tks,
 
Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hey,

Really sorry the delay. Been flat out with work.

I want to see if after running these commands it has made any difference to the CBS logs.

Try Windows updates again (it will fail, but I want to see the failure comments inside the CBS log)

SFC /SCANNOW

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with the rest of the steps.
Export CBS folder

  1. Click the Start button
    StartButton_16x16.gif
    then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
  8. Attach this to your next post please.
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Event Log Viewer

  1. Please download VEW.exe from Here and save it to your desktop.
  2. Go to your desktop and right click on VEW.exe and choose Run as Administrator
  3. Once open set the following settings
    • 'Select log to query'
      1. Tick Application
      2. Tick System
    • 'Select Type to list'
      1. Tick Critical
      2. Tick Error
      3. Tick Information
      4. Tick Warning
    • 'Number or date events'
      1. Tick Number of Events and set it to 20
  4. Click on Run
  5. Once completed a notepad file will open. Please copy and paste the contents of VEW.txt back into this thread.
 
Re: Unable to install SP1 on Windows 7 Ultimate 64bit

Hey, thanks for the reply.

Please find the CBS folder attached.

When clicking Run on VEW, I got this message: VEW has not been coded for your language (Portuguese)

It looks like for some reason I can't get rid of this Language Pack, and maybe that's the reason I can't install SP1.
 

Attachments

Hello again,

Please run the following report, there may be a authentication error message somewhere that is triggering this error message.

Download MGADiag (by Microsoft) from the link found below:
http://go.microsoft.com/fwlink/?linkid=52012
Run the tool by double-clicking on the file. Press Continue when prompted
When it has finished, press Copy then Paste (Ctrl+V) this into your next post please

Please also mention what version of windows is mention on your COA sticker (if you have one) but don't post the key.
How to Tell ? Hardware
 
Hey,

Please find below the MGADiag report.
Unfortunately, I don't have the COA sticker for this machine.


Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->


Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {2A75A43A-AFD2-4B8A-86F8-054CD08DAA0A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110408-1633
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A


Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002


Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002


OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002


OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed


File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]


Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2A75A43A-AFD2-4B8A-86F8-054CD08DAA0A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-843380495-3317274277-4072846254</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H81M-H</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="7"/><Date>20140710000000.000000+000</Date></BIOS><HWID>4FB83607018400F4</HWID><UserLCID>0416</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. South America Standard Time(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT   </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


Spsys.log Content: 0x80070002


Licensing Data-->
Software licensing service version: 6.1.7600.16385


Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600173-02-1046-7600.0000-2852014
Installation ID: 001610742014069941762653028341034313861310679392933880
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: VKM6G
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 09/11/2014 23:52:28


Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:




HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAADAAAAAQABAAEAln2CFc647GqUyvgJipv0ATPQNpzI9g==


OEM Activation 1.0 Data-->
N/A


OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SLIC            GBT           GBTUACPI
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  DMAR            INTEL         HSW
 
Hello clupus,

The issue with the machine may actually be with the verification. The manufacture is showing up as Gigabyte Technology Co, but you are using an ASUS OEM_SLP Key. How long have you had this computer? did it come preinstalled with Win7 Ultimate? Have you made any recent hardware changes? Also there should be a COA Sticker on the box somewhere if this machine did come preinstalled with Windows 7 Ultimate.

Thanks.
 
Hey Alex,

This computer is pretty new; just a little under 2 months. Yes, it did come preinstalled with Windows 7 Ultimate. However, it didn't come with any COA Stickers. In fact, I don't usually see those on desktop computers I buy around here; only laptops.

So, can you tell by a fact that it's a verification problem? Is there any other possibilities we could try? Like I mentioned earlier, I've had this problem in the past with other computers. And it was usually related to the PT-BR language pack that often comes preinstalled in computers around here. In the past I managed to solve the problem by completely removing the language packs...

Let me know if you'd like to try anything else.

Thanks,
 
As GTP says - it's highly likely that this is a counterfeit install - the motherboard appears to me to be a retail one from Gigabyte - the SLIC table is also Gigabyte.
The Product Key is an ASUS one - and should only be installed on ASUS machines.
The fact that there is no COA sticker is another red flag.
That it shows as activated almost certainly means that there is an Activation Exploit present to circumvent Activation and Validation requirements - such hacks are known to reduce system stability and security.

Please install the WAT Update - KB971033 - and reboot twice, then attempt validation at www.microsoft.com\genuine\validate using Internet Explorer.
Run another MGADiag report, and post the results. That may tell us a little more about which hack has been used.
Since this machine is 'new' you should complain volubly to your vendor - presumably you paid (highly) for a genuine installation of Windows 7 Ultimate, so you have the right to expect just that.
 
Hello,

Sorry for the delay on replying to this.
I did everything you mentioned: installed theKB971033 update, rebooted twice, validated at www.microsoft.com\genuine\validate on IE. That page said my Windows is original.

I then ran MGADiag again, and here are the results:

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->


Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {2A75A43A-AFD2-4B8A-86F8-054CD08DAA0A}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110408-1633
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A


Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002


Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002


OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002


OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed


File Scan Data-->


Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2A75A43A-AFD2-4B8A-86F8-054CD08DAA0A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-843380495-3317274277-4072846254</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H81M-H</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="7"/><Date>20140710000000.000000+000</Date></BIOS><HWID>4FB83607018400F4</HWID><UserLCID>0416</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. South America Standard Time(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GBT   </OEMID><OEMTableID>GBTUACPI</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


Spsys.log Content: 0x80070002


Licensing Data-->
Software licensing service version: 6.1.7600.16385


Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600173-02-1046-7600.0000-2852014
Installation ID: 001610742014069941762653028341034313861310679392933880
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VKM6G
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 15/11/2014 13:28:01


Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:




HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAADAAAAAQABAAEAln2CFc647GqUyvgJipv0ATPQNpzI9g==


OEM Activation 1.0 Data-->
N/A


OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  SLIC            GBT           GBTUACPI
  SSDT            PmRef        Cpu0Ist
  SSDT            PmRef        Cpu0Ist
  DMAR            INTEL         HSW

Please let me know what the next steps should be.

Thanks,
 
There's no change there, unfortunately - but it doesn't change the basic diagnosis of a counterfeit install.

You need to claim at least a partial refund from the vendor - preferably a full refund for at least the cost of replacing the installed counterfeit with a genuine one - and then do a clean install using genuine media and Key.
 
Hey guys,

Ok, got it. It's such a bummer it's come to this. I will contact the vendor immediately and try to claim my rights.

Thank you so much for all your hard work. You guys are awesome.

I hope I can get refunded for the original Windows copy and then reinstall it from scratch. That should solve the problem.

Thanks again.

Cheers,
 
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