[SOLVED] Windows 7 Update Error #8007370D

[Elick]

View attachment 13146

 

[BrianDrab]

Thanks. I see the problem.

2015-06-10 05:18:03, Info                  CBS    Appl: Package: [COLOR=#ff0000]Package_2_for_KB2655992~31bf3856ad364e35~amd64~~6.1.1.3[/COLOR], Update: 2655992-7_neutral_GDR, Applicable: Applicable, Disposition: Installed
2015-06-10 05:18:03, Info                  CBS    Plan: Package: Package_2_for_KB2655992~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2655992-7_neutral_GDR, current: Installed, pending: Default, start: Installed, applicable: Installed, targeted: Installed, limit: Installed, selected: Default
2015-06-10 05:18:03, Error                 CSI    0000000e@2015/6/10:04:18:03.790 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_core.cpp(616): Error STATUS_SXS_ASSEMBLY_NOT_FOUND originated in function CCSDirect::GetDeploymentClosureStatus expression: (null)
[gle=0x80004005]
2015-06-10 05:18:04, Error                 CSI    0000000f (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_NOT_FOUND) #237060# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetDeploymentInformation(flags = 0, class = ICSIINVENTORY_GET_DEPLOYMENT_INFORMATION_CLASS_CLOSURE (1), information = {dwFlags=00000000})
[gle=0x800736b3]
2015-06-10 05:18:04, Info                  CBS    Failed to call GetDeploymentInformation on deployment: amd64_f933faf008ad3612d20054ea99b54a51_31bf3856ad364e35_6.1.7601.22010_none_32974b3ba9ad0c0f [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-06-10 05:18:04, Info                  CBS    Failed to get component state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-06-10 05:18:04, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-06-10 05:18:04, Info                  CBS    Failed to get Transaction State for package: Package_2_for_KB2655992~31bf3856ad364e35~amd64~~6.1.1.3, update: 2655992-8_neutral_LDR [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-06-10 05:18:04, Info                  CBS    Failed to get current state. [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-06-10 05:18:04, Info                  CBS    Failed to populate updates for package: Package_2_for_KB2655992~31bf3856ad364e35~amd64~~6.1.1.3 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]
2015-06-10 05:18:04, Info                  CBS    Failed to add package to execution for package:Package_2_for_KB2655992~31bf3856ad364e35~amd64~~6.1.1.3 [HRESULT = 0x800736b3 - ERROR_SXS_ASSEMBLY_NOT_FOUND]

First thing I would like you to try is to uninstall it normally. Please do the following.

Step#1 - Attempt To Uninstall Update
1. Click your Start button and type the following into the search box and hit enter.
wusa /uninstall /KB:2655992 <----note: There is a space after wusa and a space after the word uninstall

2. If you did this correctly you will see a Windows Update Standalone Installer window come up and it will search for the update. Then you will receive a message that states that either it is not installed or ask if you wish to uninstall it. If prompted to uninstall, please do. Let me know either way what came up. Thank you.

 

[Elick]

Ok clicked on yes to uninstall but a few seconds later got this, so reckon we go abnormal route? :)



Just off to work back in about 11 hours...

 

[BrianDrab]

Ok clicked on yes to uninstall but a few seconds later got this, so reckon we go abnormal route? :)

Very likely, yes. But before we do please try downloading and installing the update from the following link. Let me know if it installs.

http://www.microsoft.com/en-us/download/details.aspx?id=30238

 

[Elick]

Sorry Brian no, says its already installed :banghead:

 

[BrianDrab]

Abnormal route it is. I'll see if I can tell your machine that the update is not installed and allow us to install it. I need two of your hives. Please do the following.

Retrieve Components/Software Hives

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, two of which are named COMPONENTS and SOFTWARE.
• Copy these two files to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
• Now right click on these files on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just provide the link in your reply.
• You can close any open windows you have as well as the RegBack program now.

 

[Elick]

Right, RegBak.zip contains both files your looking for

Onedrive RegBak

 

[BrianDrab]

Thank you. That was helpful. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
2. Download the file below, SFCScript.txt, and save this to your Desktop.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - Attempt to Install Update
1. Assuming this is still one of the updates that is failing, download KB2871997 to your desktop. (You should already have it downloaded however).
2. Please try to install this downloaded file.
3. If it fails, please zip and send me your C:\Windows\Logs\CBS\CBS.log file. Make sure you copy it to your desktop just like in the previous step and it's OK to overwrite any that are already on your desktop.

 

[Elick]

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-06-10 20:19:43.869
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Russ\Desktop\SFCScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_f933faf008ad3612d20054ea99b54a51_31bf3856ad364e35_6.1.7601.22010_none_32974b3ba9ad0c0f.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_f933faf008ad3612d20054ea99b54a51_31bf3856ad364e35_6.1.7601.22010_none_32974b3ba9ad0c0f.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2015-06-10 20:19:44.103
Script hash: 2AEhZWKkxpW9cr/yM5c3+vDVQA9c2p7OjXxzYv+7psI=
----------------------EOF-----------------------


KB2871997 installed successfully and rebooted to complete

 

[BrianDrab]

OK, great! Please try installing the other Windows Updates and let me know what works and what doesn't.

 

[Elick]

Brilliant, looks like your magic worked fine Brian last 15 updates all installed fine.
Only one failing at the moment is latest update to explorer 11 (KB3058515) which, by all accounts I've read is a fairly common problem and not restricted to my pc :) As I don't use explorer anyway I am not overly bothered by it.
Very impressed mate, by your skills and persistence and never once saying "just reinstall", thank you.
Will obviously sort out a small donation to the forums to help keep up the good work, as a token of appreciation of your time and effort.

thanks

Russ

 

[BrianDrab]

No problem. Thanks for the update!