[SOLVED] Windows 7 Update KB4534310 will not install

M

mjbcomp

Member
Joined
Jul 26, 2023
Posts
22
I have been fighting this for a week and am a loss on what else to do.

Dell Latitude E5530 Laptop
Processor: Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz
Installed Memory: 16.0 GB
OS: Windows 7 Professional 64-bit
Build: Version 6.1 (Build 7601: Service Pack 1)
English

1.) After running Windows Update failed i went to the Microsoft Download Catalog and downloaded the file.
2.) windows6.1-kb4534310-x64_4dc78a6eeb14e2eac1ede7381f4a93658c8e2cdc
3.) Running the file starts through the process and then fails with this in Event Viewer:

Windows update "Security Update for Windows (KB4534310)" could not be installed because of error 2147942402 "The system cannot find the file specified." (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\LAPTOP\Downloads\windows6.1-kb4534310-x64_4dc78a6eeb14e2eac1ede7381f4a93658c8e2cdc.msu" ")

I have made sure that all of the prerequisite KB articles are installed but still fails.
After the file fails to install i notice if i press the START button i have the yellow shield on the Shut Down button and every time i shut down it says its installing 1 of 1 updates but nothing actually installs.

I'm stuck in a loop.


I have also ran the following showing no problems or issues:

sfc /scannow
DISM /Online /Cleanup-Image /Scanhealth

This is a clean install of Windows 7 with no 3rd party antivirus apps.
I have not even installed Microsoft Office yet.

I ran SFCFix and it found nothing:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2023-07-26 21:33:19.460
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2023-07-26 21:44:00.654
----------------------EOF-----------------------



Any help would be appreciated. I can provide more details/info in needed.
 
Source
Windows Modules Installer

Summary
CbsPackageServicingFailure2

Date
‎7/‎26/‎2023 11:28 PM

Status
Report sent

Problem signature
Problem Event Name: CbsPackageServicingFailure2
Stack Version: 6.1.7601.24544
Package: Package_for_RollupFix
Version: 7601.24544.1.9
Architecture: amd64
Culture: unknown
Status: 800f081f
Failure Source: Stage
Start State: Resolved
Target State: Installed
Client Id: WindowsUpdateAgent
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Extra information about the problem
Bucket ID: 561043190
 
I have attached my CBS log to help facilitate what i think you will ask for next.
 

Attachments

Hello and welcome,

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment and extract it.
Open the extracted folder, double-click the file regfix.reg.
When prompted allow to change the registry settings.
Report the result.

Step 2:
Restart the computer.
Try to install KB4534310 again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

1.) regfix.reg merged with the registry with no problems.
2.) KB4534310 would not install

PS: i have the downloaded KB4534310 file directly from the Microsoft Download Catalog. I don't think it matters if i am trying to install from this file vs going through Windows Updates. Please advise which way you'd like me to try and get the KB installed.
 

Attachments

Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:4516065
  4. Let me know if it says it was successful or if there are any errors.
 
Windows Update Standalone Installer

Installer encountered an error: 0x80073712
The component store has been corrupted.
 
FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  6. Right-click on the file FRST64.exe and choose Run as administrator.
  7. Copy and paste KB4516065 into the Search box and click the Search Registry button.
  8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  9. You may close any remaining open windows now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the computer.
Try to install KB4534310 again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:4516048
  4. Let me know if it says it was successful or if there are any errors.
 
FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Right-click on the file FRST64.exe and choose Run as administrator.
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  6. Copy and paste KB4516048 into the Search box and click the Search Registry button.
  7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  8. You may close any remaining open windows now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the computer.
Try to install KB4534310 again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

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