[SOLVED] Windows 7 - Various updates fail to install

FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.

  6. Right-click on the file FRST64.exe and choose Run as administrator.
  7. Copy and paste KB4532945 into the Search box and click the Search Registry button.
  8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  9. You may close any remaining open windows now.
 
Try to install KB4493132 only.
If it fails attach the zipped cbs.log to your next reply.
 
Step 1: Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:4493132
  4. Let me know if it says it was successful or if there are any errors.

Step 2: FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.

  5. Right-click on the file FRST64.exe and choose Run as administrator.
  6. Copy and paste KB4493132 into the Search box and click the Search Registry button.
  7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  8. You may close any remaining open windows now.
 
Weird, the installation of KB4493132 fails but the uninstall is successful :rolleyes:

Try to install KB4516065 only.
If it fails attach the zipped cbs.log to your next reply.
 
Check if KB4474419 and/or KB4490628 is installed. Please report the result.
 
I wasn't sure the best way to do this, but:

1630456019944.png


and more specifically:

Code: 
Package Identity : Package_for_KB4474419~31bf3856ad364e35~amd64~~6.1.1.8
State : Superseded
Release Type : Security Update
Install Time : 3/06/2019 1:14 AM


Package Identity : Package_for_KB4474419~31bf3856ad364e35~amd64~~6.1.2.2
State : Superseded
Release Type : Security Update
Install Time : 18/08/2019 1:28 PM


Package Identity : Package_for_KB4474419~31bf3856ad364e35~amd64~~6.1.3.2
State : Installed
Release Type : Security Update
Install Time : 23/11/2019 4:34 AM


So it looks like 4474419 is installed, and that 4490628 is not.
 
Install Update with DISM
  1. Download the update MSU here: http://download.windowsupdate.com/c..._d3de52d6987f7c8bdc2c015dca69eac96047c76e.msu
  2. Copy the MSU file to a convenient location (such as C:\temp).
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp
    replace C:\temp with your path if different

    expand windows6.1-kb4490628-x64_d3de52d6987f7c8bdc2c015dca69eac96047c76e.msu -f:* C:\temp

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4490628-x64.cab

  6. You should receive the message:
    The operation completed successfully.
  7. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  8. Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied.
  9. Paste (Ctrl+V) it into your next post.
  10. Zip and attach C:\Windows\Logs\CBS\CBS.log
 
I installed windows6.1-kb4490628-x64.cab as per your instructions and "The operation completed successfully."
 
Great. Try to install KB4516065 only.
If it fails attach the zipped cbs.log to your next reply.
 
Thank you so much! That succeeded and with confidence I've jumped ahead and installed all available important updates. My machine is completely up to date now.

I very much appreciate the time and effort you've put into assisting me with this.

One final question for you. Do you have any idea how my machine got into this state, and how to avoid it happening again?
 
Great.
Do you have any idea how my machine got into this state, and how to avoid it happening again?
Click to expand...
Always hard to say. Probably due an update that got partly installed or was damaged.
Not much a user can do to prevent this.

Follow the instructions below to cleanup the tools and logfiles used in this thread.
Rename the file FRST64.exe to uninstall.exe and run it. This will remove all files and folders created by FRST and the tool itself.
Reboot the machine to complete.
You may remove all other tools and log files.
 
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