windows 8.1 update error 8007371 800F0831

[henribierman]

Hi Aura

Here is the files.

FileGooi

 

[Aura]

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• Download the attached SFCFix.zip and move the archive to your Desktop;
  Note: Make sure that the file is named SFCFix.zip, do not rename it.
• Save any work you have open, and close every programs;
• Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
  
  
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

View attachment SFCFix.zip

Scratch that, follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

[henribierman]

Hi Aura

Here is a screen shot of the error I got:



Here is the cbs.txt file:
FileGooi

 

[Aura]

Do you have your Windows 8.1 installation media?

 

[henribierman]

Hi Aura,

No I don't. We bought 2 of the exact same ACER laptops from a store with Windows 8 pre installed. Later Microsoft upgraded them via Update to 8.1.

The Laptop I use is perfect, it has Windows 10 on now, no issues. While the one, my father use, is the one that you are helping me with.

Regards

 

[Aura]

Did they come with a pair of discs called "Recovery" or "Restore"?

 

[henribierman]

No Aura, there was no discs.

 

[Aura]

Let's check something. Follow the instructions below please.

Disk Management Utility
Follow the instructions below to open the Disk Management Utility:

• For Windows 7, click on the Windows Start Menu, right-click on Computer and select Manage (requires Admin Rights). From there, click on Disk Management in the left pane;
• For Windows 8, bring the cursor in the bottom left-corner of the screen and wait for the metro preview to open, then right-click on it and select Disk Management;
• For Windows 8,1 bring the cursor on the Windows logo, right-click on it and select Disk Management;
• Open the window to its full size, then take a screenshot of it and attach it to your next reply;

How to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:

• Press on the Win Key + R to open the Run box;
• Enter SnippingTool and press on Enter;
• The Snipping Tool will open, asking you to choose the area to take in the screenshot;
• Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
• Once done, release the left button to take the screenshot;
• In the editing window, click on the File menu then Save As;
• Save the screenshot in a folder that you can access easily;
• Attach the screenshot to your reply and post it;

 

[henribierman]

Hi Aura

Here is the screen shot

 

[Aura]

You do have a Recovery Partition, but I'm sure that refreshing it would downgrade you to Windows 8. I was wondering because a repair install in your case might be faster to solve the issue. Click on the link below and download the Media Creation Tool for Windows 8.1.

Create installation media for Windows 8.1 - Windows Help

Are you able to download an .iso (image) for your version and edition of Windows 8.1?

 

[henribierman]

Hi Aura

I opened the link and to my surprise I see this laptop is still running Windows 8 and not 8.1 as I thought. I am sorry about that.

Should I continue with that link?

 

[Aura]

No, if it's still running Windows 8, then you can freely use the Refresh feature. For more information on that feature, you can read the article below.

Everything You Need to Know About Refreshing and Resetting Your Windows 8 or 10 PC

The biggest downside to refreshing is having to reinstall your programs after. Your personal files, personalization settings and Windows Store apps however are saved.

 

[henribierman]

Hi Aura

I just did the refresh. But it gave me this message:

 

[Aura]

If you click on "Check for solutions to this problem", what comes up?

 

[henribierman]

Nothing opens, if I click there. I ran refresh twice, do you think fresh install is only option?

 

[Aura]

There's always a possibility for me to fix all the issues one by one. I would just have to look into it first since there seems to be an issue with the manifest files I'm providing you (the hashes doesn't match). If the Refresh option doesn't work, maybe the Reset one is (this is a Factory Reset), however it doesn't keep anything so you would have to back up all your data first.