Windows 8 Random freezes + BSODs

At this moment I have installed Windows8 x64 and:

- All updates.
- All drivers updated (Pinnacle drivers NOT installed).
- Directx.
- Net framework, Java and Flash.
- Firefox.
- MPCHC.
- LAV codecs.
- Virtual Clone.
- Powerdvd. (TMT5 NOT installed)

I have tested the system for eight hours and everything seems fine. NO BSODs, NO crash, all well.

I have made a disk image with Acronis.

Now I'm going to install the drivers for the Pinnacle TV card and I will report results.

Very Thanks for all you.

Regards.
 
Well, I've added the Pinnacle drivers, I have configured Windows Media Center and I installed Foobar2000.

I´m testing everything. Watching TV, videos, BD3D, playing music...
For now everything is OK. NO BSODs, NO crash...

Should I run the Driver Verifier?
 
No, no need to run Driver Verifier.

Driver Verifier is a useful tool for helping to track down problems with a system that occur prior to it being enabled. If no problems are occurring, it will often give us false positives due to crashes. Verifier should only be used as a tool to help us track down possible reasons behind system problems that already exist.
 
The system is stable but:

1- The Pinnacle device did not work 100% OK, but not crash, no BSOD...( driver obsolete )

2- I have problems with TMT5 if I have Driver Verifier enabled. Every time I run TMT5, with Driver Verifier enabled, I have a "BSOD" on "Arsec.sys".
I have contacted Arcsoft and they have answered me this:

Support Answer:
Hello Mimi,

Thank you for your feedback.

As you said the case happens sometimes, so could you please create a ASLOG file for us to have a check? Your cooperation and patience would be very much appreciated.
Click to expand...

I will keep you informed.

Regards.
 
Thank you for the update. :-}

Hopefully ArcSoft is able to help you solve the problem with the software. Look forward to finding out what they discover from the logs. We may all learn something in the process.
 
Hello friends :wave:

Arcsoft, for now, did not solve the problem:banghead:.

Support Answer:
Hello Mimi,

Thank you for your cooperation.

Please send us the ID and password of Teamviewer to have access to your computer. Also you may go to our Live Chat to provide us the ID and PW. The Live Chat is in the top right corner of our official website.

Video Editing Software, Photo Editing Software, 3D Blu-ray Playback Software by ArcSoft
We hope this information helps. Please feel free to contact us if you have any other questions.
Wish you a nice day!
Best Regards,
ArcSoft Support

11/22/2012 5:38:44 PM
Support Answer:
Hello Mimi,

Thank you for your cooperation.

Could you please provide us the dxdiag file to reproduce the case with a similar environment?


  1. Click start menu and search for Dxdiag.
  2. Click the “Confirm” button and it will pop up a Direct X analysis tool.
  3. Find the “Save all information” button and save the file as TXT.
Thank you for your information in advance.
Please feel free to contact us if you have any other questions.
Wish you a nice day!
Best Regards,
ArcSoft Support

11/22/2012 9:45:25 PM
Question:
OK .Here is it:

11/23/2012 7:31:25 AM

Support Answer:
Hello Mimi,

Thank you for your feedback,

We will create a similar environment to try to reproduce your case. Your understanding and patience would be very much appreciated.

We will inform you if we have any progress in this case. :shame2:

Please feel free to contact us if you have any other questions.
Wish you a nice day!
Best Regards,
ArcSoft Support
Click to expand...

I do not use TMT5 but I had some freezes, all when I'm watching 3D films with PowerdDvd. Freezes and not BSOs.

I solved these freezes with one of these things, or both, not sure:

- Changing the HDMI cable between the PC and the receiver (I noticed that when I move the cable, just a little, the image would disappear).

-Increase the memory allocated for graphics to 1 gig, and changing to fixed-size memory, not automatic (this part from the BIOS).


My system is now very stable, no BSODs and no freezes anymore, tested for more than one month.

Very thanks for your help.:thumbsup2:
 
Thank you for the valuable information! Nice work with the troubleshooting. We also really appreciate you posting back to let us know your solution with the HDMI cable and the allocated display device memory.
 

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top