[SOLVED] Windows Defender can't change some of your settings. Error code (0x8007045b)

Status
Not open for further replies.
Thank you.

As you can see, the one item has to do with the torrent program you already uninstalled. The other one is PS Vita\app\c53a2c7f9ee7614d\geometry dash\steam_api.dll.

See here about it and let me know if you would like to get it back/restore it.

See you tomorrow.
 
Thank you for your help and time, I highly appreciate everything you do. I do not have the intenton of restoring the file.
Have a nice day/night! I'll be waiting for your response.
 
Hi, Mikuro.

Let's do two more checks.

1. Run Malwarebytes (scan only)
  • Open Malwarebytes you have already installed.
  • Click the little gear on the top right (Settings) and when it opens, click the Security tab and make sure about the following:
    Code: 
    Under the title Scan Options, all the options are checked.
Under the title Windows Security Center (Premium only) the option is NOT checked.
Under the title Potentially unwanted items all options are set to Always.
  • Click on the little gear to return to the main menu and select Scan. The program will start scanning your computer. This may take about 10 minutes, but in some cases it may be take longer.
  • When finished, you will see the Threat Scan Summary window open.
  • If threats are not found, click View Report and proceed to the two last steps below.

    If threats are found, make sure that all threats are not selected,close the program and proceed to the next steps below.
    • Open Malwarebytes again, click on the Scanner, and then on the Reports tab.
    • Find the report with the most recent date and double click on it.
    • Click on Export and then Copy to Clipboard.
    • Paste its content here, in your next reply.


2. Run AdwCleaner (scan only)

Download AdwCleaner and save it to your desktop.
  • Double click AdwCleaner.exe to run it.
  • Click the Scan Now button.
  • Once the scan completes, AdwCleaner shows you all detected PUPs and adware. DO NOT check anything found, and click Next.
  • If any preinstalled software was detected on your device, a message notifies you that your action is requested. DO NOT check anything, and click Cancel to continue.
  • Click the Log Files tab.
  • Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number)
  • A Notepad file will open containing the results of the removal.
  • Please post the contents of the file in your next reply.
Note: Click Skip Basic Repair if you are asked to.



In your next reply, please post:
  1. The Malwarebytes report
  2. The AdwCleaner[S0*].txt
 
Great!

Let's see fresh FRST logs now.
 
The system is now clean, thus, we can check all the other issues.

First, I would like you to uninstall Avast Free Antivirus. You can install it at the end of the procedure, if you like, but since we are going to work with Windows Security now, I would like to have a possible cause for issues less.

To uninstall Avast:
  • Download the Revo Uninstaller (Free Download) and save it on your Desktop.
  • Double click on the exe file created on your Desktop to run the installer, and follow the instructions to install the program.
  • Double click the program's icon to open it.
  • Write in the search area, on the top left, the following program:
Code: 
Avast Free Antivirus
  • Choose the Uninstall tab from the menu and let the program to create a Restore point.
  • Choose Scan, and then the Advanced mode scan.
  • Select all the Avast items found, Delete and Next.
  • Let the procedure be completed and click on Finish.
  • Restart the computer.
Let me know when you are done with the above.
 
DR M said:
The system is now clean, thus, we can check all the other issues.

First, I would like you to uninstall Avast Free Antivirus. You can install it at the end of the procedure, if you like, but since we are going to work with Windows Security now, I would like to have a possible cause for issues less.

To uninstall Avast:
  • Download the Revo Uninstaller (Free Download) and save it on your Desktop.
  • Double click on the exe file created on your Desktop to run the installer, and follow the instructions to install the program.
  • Double click the program's icon to open it.
  • Write in the search area, on the top left, the following program:
Code: 
Avast Free Antivirus
  • Choose the Uninstall tab from the menu and let the program to create a Restore point.
  • Choose Scan, and then the Advanced mode scan.
  • Select all the Avast items found, Delete and Next.
  • Let the procedure be completed and click on Finish.
  • Restart the computer.
Let me know when you are done with the above.
Click to expand...
I followed the procedure above, I selected all and everything avast related, but strangely enough, after I restarted it, avast still runs in the pc, saying that it updated itself.
 
Repeat the procedure once more, please. Follow the steps very carefully and let me know what happens.
 
DR M said:
Repeat the procedure once more, please. Follow the steps very carefully and let me know what happens.
Click to expand...
When searching "Avast Free Antivirus" in the search bar, it says "Found 0 programs". Should I try to uninstall avast from avast itself?
 
Please try to uninstall Avast using the Revo Uninstaller again. Is Avast listed in the Installed Programs?
 
Where do you see the Avast then?
 
Run FRST and attach the 2 logs, please.
 
Clearly, the procedure to uninstall Avast with Revo Uninstaller was not correctly done.

We are going to manually remove the many remnants at the moment.

FRST fix

Please do the following to run a FRST fix.

NOTICE: This script was written specifically for this user. Running it on another machine may cause damage to your operating system
  • Select the entire contents of the code box below, from the "Start::" line to "End::", including both lines. Right-click and select "Copy ". No need to paste anything to anywhere.
Code: 
Start::
CreateRestorePoint:
CloseProcesses:
AV: Avast Antivirus (Enabled - Up to date) {EB19B86E-3998-C706-90EF-92B41EB091AF}
AS: Avast Antivirus (Disabled - Up to date) {35C973AA-9ABB-D3CA-B100-B0DC0E5F2402}
HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvLaunch.exe [423320 2024-03-18] (Avast Software s.r.o. -> Gen Digital Inc.)
HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION
Task: {533701D1-FDC4-4DA7-AFD3-97FAB92C61EF} - System32\Tasks\Avast Software\Overseer => C:\Program Files\Common Files\AVAST Software\Overseer\overseer.exe [2144664 2023-08-01] (Avast Software s.r.o. -> Avast Software)
FF Extension: (Avast Online Security) - C:\Users\Jacen\AppData\Roaming\Mozilla\Firefox\Profiles\6cbihxrv.default\Extensions\wrc@avast.com.xpi [2018-12-25]
S3 aswbIDSAgent; C:\Program Files\AVAST Software\Avast\aswidsagent.exe [9138072 2024-03-18] (Avast Software s.r.o. -> AVAST Software)
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [765848 2024-03-18] (Avast Software s.r.o. -> Gen Digital Inc.)
R2 avast! Tools; C:\Program Files\AVAST Software\Avast\aswToolsSvc.exe [1180568 2024-03-18] (Avast Software s.r.o. -> Gen Digital Inc.)
S3 AvastWscReporter; C:\Program Files\AVAST Software\Avast\wsc_proxy.exe [56912 2021-06-03] (Avast Software s.r.o. -> AVAST Software)
R0 aswArDisk; C:\WINDOWS\System32\drivers\aswArDisk.sys [20424 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
R1 aswArPot; C:\WINDOWS\System32\drivers\aswArPot.sys [230968 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
R1 aswbidsdriver; C:\WINDOWS\System32\drivers\aswbidsdriver.sys [379960 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
R0 aswbidsh; C:\WINDOWS\System32\drivers\aswbidsh.sys [292920 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
R0 aswbuniv; C:\WINDOWS\System32\drivers\aswbuniv.sys [84536 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
R0 aswElam; C:\WINDOWS\System32\drivers\aswElam.sys [27760 2024-02-21] (Microsoft Windows Early Launch Anti-malware Publisher -> Gen Digital Inc.)
R1 aswKbd; C:\WINDOWS\System32\drivers\aswKbd.sys [28728 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
R1 aswMonFlt; C:\WINDOWS\System32\drivers\aswMonFlt.sys [264760 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
R1 aswNetHub; C:\WINDOWS\System32\drivers\aswNetHub.sys [548920 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
R1 aswRdr; C:\WINDOWS\System32\drivers\aswRdr2.sys [93752 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
R0 aswRvrt; C:\WINDOWS\System32\drivers\aswRvrt.sys [69176 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
R1 aswSnx; C:\WINDOWS\System32\drivers\aswSnx.sys [935480 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
R1 aswSP; C:\WINDOWS\System32\drivers\aswSP.sys [694728 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
R2 aswStm; C:\WINDOWS\System32\drivers\aswStm.sys [201680 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
R0 aswVmm; C:\WINDOWS\System32\drivers\aswVmm.sys [306120 2024-03-18] (Microsoft Windows Hardware Compatibility Publisher -> Gen Digital Inc.)
2024-04-04 00:10 - 2024-03-18 19:55 - 000314264 _____ (Gen Digital Inc.) C:\WINDOWS\system32\aswBoot.exe
2024-04-04 03:02 - 2024-04-06 20:50 - 000000000 ____D C:\WINDOWS\system32\Tasks\Avast Software
2024-04-02 05:20 - 2024-04-02 05:20 - 000000000 ____D C:\Users\Jace Backup\AppData\Roaming\Avast Software
2024-04-08 01:09 - 2018-12-25 14:41 - 000000000 ____D C:\ProgramData\AVAST Software
2024-04-08 01:04 - 2018-12-25 15:49 - 000000000 ___DC C:\Users\Jacen\AppData\Local\AVAST Software
2024-03-18 19:55 - 2020-10-25 18:40 - 000264760 _____ (Gen Digital Inc.) C:\WINDOWS\system32\Drivers\aswMonFlt.sys
2024-03-18 19:55 - 2020-04-01 18:26 - 000548920 _____ (Gen Digital Inc.) C:\WINDOWS\system32\Drivers\aswNetHub.sys
2024-03-18 19:55 - 2019-01-17 20:46 - 000379960 _____ (Gen Digital Inc.) C:\WINDOWS\system32\Drivers\aswbidsdriver.sys
2024-03-18 19:55 - 2019-01-17 20:40 - 000292920 _____ (Gen Digital Inc.) C:\WINDOWS\system32\Drivers\aswbidsh.sys
2024-03-18 19:55 - 2019-01-17 20:40 - 000084536 _____ (Gen Digital Inc.) C:\WINDOWS\system32\Drivers\aswbuniv.sys
2024-03-18 19:55 - 2019-01-17 20:40 - 000020424 _____ (Gen Digital Inc.) C:\WINDOWS\system32\Drivers\aswArDisk.sys
2024-03-18 19:55 - 2018-12-25 14:43 - 000935480 _____ (Gen Digital Inc.) C:\WINDOWS\system32\Drivers\aswSnx.sys
2024-03-18 19:55 - 2018-12-25 14:43 - 000694728 _____ (Gen Digital Inc.) C:\WINDOWS\system32\Drivers\aswSP.sys
2024-03-18 19:55 - 2018-12-25 14:43 - 000306120 _____ (Gen Digital Inc.) C:\WINDOWS\system32\Drivers\aswVmm.sys
2024-03-18 19:55 - 2018-12-25 14:43 - 000230968 _____ (Gen Digital Inc.) C:\WINDOWS\system32\Drivers\aswArPot.sys
2024-03-18 19:55 - 2018-12-25 14:43 - 000093752 _____ (Gen Digital Inc.) C:\WINDOWS\system32\Drivers\aswRdr2.sys
2024-03-18 19:55 - 2018-12-25 14:43 - 000069176 _____ (Gen Digital Inc.) C:\WINDOWS\system32\Drivers\aswRvrt.sys
2024-03-18 19:55 - 2018-12-25 14:43 - 000028728 _____ (Gen Digital Inc.) C:\WINDOWS\system32\Drivers\aswKbd.sys
C:\WINDOWS\System32\drivers\aswStm.sys 
C:\WINDOWS\System32\drivers\aswElam.sys
C:\Program Files\AVAST Software
C:\Program Files\Common Files\AVAST Software
EmptyTemp:
End::
  • Right-click on FRST64 on your Desktop, to run it as administrator. When the tool opens, click "yes" to the disclaimer.
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your Desktop.
  • Post the log in your next reply.
 
I deeply apologize for the inconvenience I possibly caused regarding the Revo Uninstaller Procedure.
Here is the fixlog, and Avast was removed, thank you.
 

Attachments

Status
Not open for further replies.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top