Windows KB 3 errors - how to fix pls ?

[Ziguipuce]

Hello,

The result :

C:\temp>DISM.exe /Online /Remove-Package /PackagePath:C:\temp\Windows6.1-KB3035583-x64.cab


Outil Gestion et maintenance des images de déploiement
Version : 6.1.7600.16385


Version de l'image : 6.1.7601.18489


Traitement de 1 sur 1 - Suppression du package Package_for_KB3035583~31bf3856ad364e35~amd64~~6.1.1.20


L'opération a réussi.


C:\temp>

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but when i reboot and start windows update to try to do the KB3035583


I get : error "WindowsUpdate_8007371B"


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CBS log link : Microsoft services




Thanks for your help.

 

[zcomputerwiz]

System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

 

[Ziguipuce]

Hi,

No error on checksur, but windows update still same error (cbs log : Microsoft services ) !

Checksur.log in attachments.

Regards.

 

[Ziguipuce]

the file (checksur) attached !

 

[zcomputerwiz]

Try running the installation again.

When it fails, zip and attach CBS.log with your reply.

 

[Ziguipuce]

Hi,

The CBS log after error (WindowsUpdate_8007371B) : http://1drv.ms/1oTPR97

 

[zcomputerwiz]

I'll need to look at some registry keys.

Export Component Based Servicing

1. Click on the Start button and in the search box, type regedit
2. When you see regedit on the list, right-click on it and select Run as administrator
3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\
   
4. Once selected, click File > Export....
5. Change the Save as type: to Registry Hive Files (*.*)
6. Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
7. Right Click on the ComponentBasedServicing file on your Desktop and choose Send To -> Compressed (Zipped) Folder.

Export Side By Side

1. Click on the Start
   
   button and in the search box, type regedit
2. When you see regedit on the list, right-click on it and select Run as administrator
3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
   
   
4. Once selected, click File > Export....
5. Change the Save as type: to Registry Hive Files (*.*)
6. Name this file SideBySide (with no file extension) and save it to your Desktop.
7. Right click on the SideBySide file and choose Send To -> Compressed (zipped) Folder.

Upload Components Hive

1. Navigate to C:\Windows\System32\config
2. Right-click on the current COMPONENTS file and select copy
   Note: If you get an error that the file is in use, reboot your computer and then try again.
3. Right-click on your Desktop and select paste
4. Right-click on the COMPONENTS file on your Desktop and select Send To -> Compressed (zipped) Folder

Now that you have these three zip files, upload them from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.

 

[Ziguipuce]

I'll need to look at some registry keys.

Export Component Based Servicing

1. Click on the Start button and in the search box, type regedit
2. When you see regedit on the list, right-click on it and select Run as administrator
3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\
   
4. Once selected, click File > Export....
5. Change the Save as type: to Registry Hive Files (*.*)
6. Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
7. Right Click on the ComponentBasedServicing file on your Desktop and choose Send To -> Compressed (Zipped) Folder.

Export Side By Side

1. Click on the Start
   
   button and in the search box, type regedit
2. When you see regedit on the list, right-click on it and select Run as administrator
3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
   
   
4. Once selected, click File > Export....
5. Change the Save as type: to Registry Hive Files (*.*)
6. Name this file SideBySide (with no file extension) and save it to your Desktop.
7. Right click on the SideBySide file and choose Send To -> Compressed (zipped) Folder.

Upload Components Hive

1. Navigate to C:\Windows\System32\config
2. Right-click on the current COMPONENTS file and select copy
   Note: If you get an error that the file is in use, reboot your computer and then try again.
3. Right-click on your Desktop and select paste
4. Right-click on the COMPONENTS file on your Desktop and select Send To -> Compressed (zipped) Folder

Now that you have these three zip files, upload them from your Desktop to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.

Hi sry i'm in vacation i will continue debug in one week.

Regards.

 

[Ziguipuce]

I get a few time before departure !

So my result :

Components : http://1drv.ms/1QvlXCc

SideBySide : http://1drv.ms/1Qvm5l2

Componentbasedservices : http://1drv.ms/1Qvm6FM

Regards.

 

[zcomputerwiz]

Hi, it looks like your last CBS log was deleted from your OneDrive. Could you try the installation again and upload the latest CBS log?