Please also provide the following:
- Click on the Start button and in the search box, type regedit
- When you see regedit on the list, right-click on it and select Run as administrator
- When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide - Once selected, click File > Export....
- Change the Save as type: to Registry Hive Files (.)
- Name this file SxS (with no file extension) and save it to your Desktop.