[SOLVED] Windows Server 2012 R2 fails to install KB5027271 with error 0x80073701

[mazlan]

Option 2: Completed. DM the link to you.

 

[PeterJ]

SOFTWARE Hive Replacement with RegBak
Warning: This fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good.

1. Close all open programs and save all your work. You will need to reboot the machine during this process.
2. Download the SOFTWARE.ZIP from the private message I sent you.
3. Right-click on SOFTWARE.ZIP and select Extract All.... Ensure the "Show extracted files when complete" checkbox is checked and click the Extract button.
4. The software hive will be extracted. You will see the file named SOFTWARE (no extension)
5. Copy the SOFTWARE hive to where you previously saved a backup. It should be (C:\Windows\RegBak\PC-NAME\DATE\Windows\System32\Config)
   
   
6. Overwrite the one that is currently there when prompted.
7. Open RegBak by click Start and selecting Registry Backup and Restore. Highlight the backup in the list (it should be the one date today), and press Restore. Click Start. RegBak will reboot your computer to complete the restore process.

Let me know if the hive was replaced or if there were any errors.

 

[mazlan]

1.Copy the SOFTWARE hive to where you previously saved a backup.- Done.
2. Overwrite the one that is currently there when prompted.- Done.
3. Open RegBak by click Start and selecting Registry Backup and Restore.- Done
4.Click Start. RegBak will reboot your computer to complete the restore- Done
5.Let me know if the hive was replaced or if there were any errors.- Restore successfully No errors

 

[PeterJ]

Great.

Open an elevated command prompt.
Copy and paste the following commands into it, press enter after each.

sfc /scannow

Wait for this to finish before you continue

copy %windir%\Logs\CBS\cbs.log "%userprofile%\Desktop\cbs.txt"

This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

 

[mazlan]

Hi PeterJ, Refer attach for your review

 

[PeterJ]

Try to install KB5027271 again and report the result.

 

[mazlan]

Ran KB5027271 and it hangs halfway. Attach cbs log

 

[PeterJ]

Provide a fresh copy of the SOFTWARE hive as instructed in message #40.
In the meantime do not install/uninstall any programs or Windows Updates.

 

[mazlan]

1. Rerun as instructed. (refer attached)
2. Compressed file send.

 

[PeterJ]

SOFTWARE Hive Replacement with RegBak
Warning: This fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good.

1. Close all open programs and save all your work. You will need to reboot the machine during this process.
2. Download the SOFTWARE.ZIP from the private message I sent you.
3. Right-click on SOFTWARE.ZIP and select Extract All.... Ensure the "Show extracted files when complete" checkbox is checked and click the Extract button.
4. The software hive will be extracted. You will see the file named SOFTWARE (no extension)
5. Copy the SOFTWARE hive to where you previously saved a backup. It should be (C:\Windows\RegBak\PC-NAME\DATE\Windows\System32\Config)
   
   
6. Overwrite the one that is currently there when prompted.
7. Open RegBak by click Start and selecting Registry Backup and Restore. Highlight the backup in the list (it should be the one date today), and press Restore. Click Start. RegBak will reboot your computer to complete the restore process.

Let me know if the hive was replaced or if there were any errors.

 

[mazlan]

1.Ran as per steps #50
2.Refer log attach

 

[PeterJ]

Try to install KB5027271 again and report the result.

 

[mazlan]

1.Install update hangs asshown below

 

[PeterJ]

Restart the machine.
Try to install KB5027271 again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[mazlan]

Hi PeterJ.
1.Although the restart took almost an hour.
2. Update of KB5027271 was successful(refer below)
3. Thank you very much for you patience and in assiting to resolve this issues.

 

[PeterJ]

Great and your welcome.

Follow the instructions below to cleanup the tools and logfiles used in this thread.
Rename the file FRST64.exe to uninstall.exe and run it. This will remove all files and folders created by FRST and the tool itself.
Reboot the machine to complete.
You may remove all other tools and log files.

Take care.