[SOLVED] Windows Server 2012 R2, unable to install KB3191564 (WMF 5.1)

[alexsaesee]

Hello. You're right, I was unable to install it after the Dism.
Here is the result.

 

[philc43]

All OK, please try install again.

 

[alexsaesee]

Thanks. Sadly the KB still won't install. Here is the last CBS.log

 

[philc43]

Please provide the DRIVERS hive from your registry.

Upload Drivers Hive

1. Navigate to C:\Windows\System32\config
2. Right-click on the current DRIVERS file and select copy
   Note: If you get an error that the file is in use, reboot your computer and then try again.
3. Right-click on your Desktop and select paste
4. Right-click on the DRIVERS file on your Desktop and select Send To -> Compressed (zipped) Folder
5. Upload the zip from your Desktop to a file sharing service such as Dropbox or OneDrive or SendSpace and include the link with your reply.

 

[alexsaesee]

Here is the file.

 

[philc43]

Thank you! To get the full picture of the COMPONENT registry please also provide the following:

Step#1 - Export CBS hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (.).
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload to Dropbox or OneDrive or SendSpace and just provide the link here.

Step#2 - Export SideBySide

1. Click on the Start button and type regedit
2. When you see regedit on the list, right-click on it and select Run as administrator
3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
4. Once selected, click File > Export....
5. Change the Save as type: to Registry Hive Files (.)
6. Name this file SxS (with no file extension) and save it to your Desktop.
7. Once done please upload this file via Dropbox or OneDrive or SendSpace.

Step#3 - Export Components Hive

1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
   Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.

 

[alexsaesee]

Thank you, here are the files you asked for : Download multiple files from Sendspace.com - send big files the easy way
As a sidenote, I will not be able to continue until monday. Restricted access on the server.

 

[philc43]

Thank you, I will get back to you on Monday or Tuesday.

 

[philc43]

I could not find anything obviously wrong with the registry entries. Please reboot your server and then run SFC /scannow. Afterwards post the CBS log.

 

[alexsaesee]

Hello,
I was able to reboot the server during a programmed maintenance.
The SFC /scannow didn't found any violation but after that the KB was able to install and asked for a reboot (something new).
After reboot, the version of WMF is good !

PS > Get-Host | Select-Object version

Version
-------
5.1.14409.1005

Thank you @philc43 , a thousand times!

 

[philc43]

You are welcome, I'm glad we got there in the end!