Windows server 2012R2 is not able to install new updates

hello
lunched the recommended actions and still same error
logs attached below
i noticed as well that every time i lunch any application i got the pop up attached in the screen shots while i am in the administrator group
i dont know if it could be related
 

Attachments

Farbar Recovery Scan Tool (FRST)
  • Download FRST or FRST x64 and save it to the Desktop.
    (Please pick the version that matches your operating system's bit type. If you don't know which version matches your system, try FRST if it say that is not compatible with your OS you have to use FRST64)
  • Execute FRST/FRST64 right click on the icon
    FRST.gif
    and choose Run as Administrator. Make sure all other windows are closed.
    (When the Tool opens for the first time you must click Yes on the disclaimer.)
    FRST.png
  • Press Scan button.
  • It will produce a log called (FRST.txt) in the same directory the Tool is run from.
  • The first time the Tool is run, it makes also another log (Addition.txt).
  • Please attach both logs to your post.

Note: If FRST interface isn't in English please close it and rename the file to EnglishFRST.exe or EnglishFRST64.exe before doing the scan, to get logs in English.
 
PS C:\Windows\system32> net stop cryptsvc
The Cryptographic Services service is stopping..
The Cryptographic Services service was stopped successfully.
PS C:\Windows\system32> esentutl /p "C:\windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb"

Extensible Storage Engine Utilities for Microsoft(R) Windows(R)
Version 6.3
Copyright (C) Microsoft Corporation. All Rights Reserved.

Initiating REPAIR mode...
Database: C:\windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
Temp. Database: TEMPREPAIR4252.EDB

Checking database integrity.

Scanning Status (% complete)

0 10 20 30 40 50 60 70 80 90 100
|----|----|----|----|----|----|----|----|----|----|
...................................................


Integrity check successful.

Note:
It is recommended that you immediately perform a full backup
of this database. If you restore a backup made before the
repair, the database will be rolled back to the state
it was in at the time of that backup.

Operation completed successfully in 6.94 seconds.

PS C:\Windows\system32> net start cryptsvc
The Cryptographic Services service is starting.
The Cryptographic Services service was started successfully.

PS C:\Windows\system32>
 
Hi,

It looks ok, can you run the Verify part also please?
 
PS C:\Windows\system32> esentutl /g "C:\windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb"

Extensible Storage Engine Utilities for Microsoft(R) Windows(R)
Version 6.3
Copyright (C) Microsoft Corporation. All Rights Reserved.

Initiating INTEGRITY mode...
Database: C:\windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
Temp. Database: .\TEMPINTEG5076.EDB

Checking database integrity.

Scanning Status (% complete)

0 10 20 30 40 50 60 70 80 90 100
|----|----|----|----|----|----|----|----|----|----|
...................................................


Integrity check successful.

Operation completed successfully in 1.532 seconds.

PS C:\Windows\system32>
 
Please run another FRST scan (post #25) and post the logs
 
Some questions:

- The same problem with the updates happens in more than one VM?

- By any chance the machine is on a restricted network that could have blocked the download of some updates?
 
no , it is the only machine facing this issue
no , same network contains other VMs and working well , and i have tried to dowlaod teh updates manually from the microsoft update catalogue and install it manually also failing
 
Ok, no problem with certificates.

For the moment the only suggestion I have is to completely remove Sophos Endpoint Defense including SophosZap
Service and Support

Sophos may not be working fully or its also affected by the Operating System problem!
Error: (07/01/2021 09:58:46 AM) (Source: Service Control Manager) (EventID: 7003) (User: )
Description: The Sophos Web Filter service depends on the following service: swi_callout. This service might not be installed.
Click to expand...

Edit: Also could you try to do updates using a user account that is a local Administrator instead of a Domain Administrator?
 
Last edited:
Hi,

Just for curiosity can you post the result of the following command:
Code: 
fsutil fsinfo ntfsinfo c:
 
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