[SOLVED] Windows Server 2019 - CU failed to install past few months.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Perfect, please try to install the Windows Backup feature again and post the result. If it fails attach a new copy of the CBS logs.
 
Is the Polish Language pack still installed on this server? You can check this with the following command in an elevated command prompt.
Code: 
DISM /online /get-intl > "%USERPROFILE%\desktop\DISM-lang.txt"
 
This is one of the strange issues I've seen on other Server 2019 systems as well with specific Language packs!

Could you please try to install the Windows Backup feature with Process Monitor running.

Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try to install the Windows Backup Feature just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.



4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.
 
1. Are you able to clone this server?
2. If so, please install the Polish Language pack (reboot the - cloned - server) and try to install the Windows Backup feature on this clone.
 
I will arrange for that and revert back on the test to reinstall the polish language pack.
 
My apology for the late reply. Managed to get the infra team to help clone this server.

Installation of the Polish language pack is successful but still unable to install the Window Backup feature.

Attached is the DISM-lang and CBS log.

CBS.zip
 

Attachments

Hi,

Could you please try to install the Windows Backup feature again on this clone with Process Monitor running. Attach also a new copy of the CBS logs.

Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try to install the Windows Backup Feature just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.



4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.
 
Hi,

Upload the following hive file of the cloned server.

Export SBS (SideBySide) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbdc454cdb-Export-SBS-hive.png

  • Name this file SideBySide (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Perform the follwing steps on the cloned server.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Reboot the system and attempt to install the Windows Backup feature.
 

Attachments

Good and bad news, applied the sfcfix and restarted the server. The windows update are being forced to run during the restart process. I forgot to pause the update and the CU installed successfully.

1682567420667.png

After reboot, the installation of the new Windows Backup feature still failed.
 

Attachments

Please try to install the Windows Backup feature again with Process Monitor running and attach the trace to your next post.
 
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