[SOLVED] Windows Server 2019 - Error 0x80073701

M

Manu2k

Member
Joined
Feb 24, 2025
Posts
12
Hi,
I have the error 0x80073701 when I try to install update on my Windows 2019 Server.
Please find attach ComponentsScanner.txt and CBS.zip file.
Can you help me ?
Thanks

Emmanuel
 

Attachments

Hi @Manu2k,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hi and thanks for creating a new thread,

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5040430
  • Let me know if it says it was successful or you get the message: The update KB5040430 is not installed on this computer.
 
Hi,

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB5040430
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Hi,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.


Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Open an elevated prompt, run the following commands and copy paste the result in your next post.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
reg query HKLM\COMPONENTS\DerivedData\Components\amd64_deployment-93408283..fdb7b8c009410d9a57d_31bf3856ad364e35_10.0.17763.6766_none_d9d366c1fb4ab03f
reg query HKLM\COMPONENTS\DerivedData\Components\amd64_deployment-c4104ec6..1b409788e4e23b4700d_31bf3856ad364e35_10.0.17763.6893_none_83d0ef1492d4a5b1
reg query HKLM\COMPONENTS\DerivedData\Components\amd64_deployment-6626a0fb..1e68861d91111255c07_31bf3856ad364e35_10.0.17763.6893_none_3b97aada641cd6e8
 
Hi,
Below results of commands in french
C:\Windows\system32>reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
L’opération a réussi.

C:\Windows\system32>reg query HKLM\COMPONENTS\amd64_deployment-93408283..fdb7b8c009410d9a57d_31bf3856ad364e35_10.0.17763.6766_none_d9d366c1fb4ab03f
Erreur : Erreur : le système n’a pas trouvé la clé ou la valeur de Registre spécifiée.

C:\Windows\system32>reg query HKLM\COMPONENTS\amd64_deployment-c4104ec6..1b409788e4e23b4700d_31bf3856ad364e35_10.0.17763.6893_none_83d0ef1492d4a5b1
Erreur : Erreur : le système n’a pas trouvé la clé ou la valeur de Registre spécifiée.

C:\Windows\system32>reg query HKLM\COMPONENTS\amd64_deployment-6626a0fb..1e68861d91111255c07_31bf3856ad364e35_10.0.17763.6893_none_3b97aada641cd6e8
Erreur : Erreur : le système n’a pas trouvé la clé ou la valeur de Registre spécifiée.
 
Hi,

Do you have recent backups of this server? This because the current COMPONENTS hive is badly damaged, and a large number of keys are corrupted:
Code: 
[Window Title]
Error Opening Key

[Content]
amd64_deployment-93408283..fdb7b8c009410d9a57d_31bf3856ad364e35_10.0.17763.6766_none_d9d366c1fb4ab03f cannot be opened.
An error is preventing this key from being opened.
Details: Access is denied.


[OK]
 
Hi,

Yes I have backups of this server. Can I restore only the COMPONENTS file ?
 
Hi,

First we'll need to check which backup we can use, so please provide the COMPONENTS hive from the latest backup to look at.
 
Hi,

Please find COMPONENTS.zip file in attachment, this one from backup of the server on 2nd December 2024
 

Attachments

Hi,

I would suggest to completely restoring that backup, this hive looks good but we can't use it as replacement for the currrent one.
 
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