[SOLVED] Windows Server 2019 VDI golden image KB5044277 failed

[hey_tim]

Attached zip as requested.

 

[Maxstar]

Please provide the DRIVERS hive, not the driver folder from the System32 DIR! I have deleted the previous attachment.

 

[hey_tim]

My apologies, I misread your response. Attached is the zip of the DRIVERS file.

 

[Maxstar]

This is an VDI golden image, does it use a rollback function after a fix is aplied?

 

[hey_tim]

We use Citrix PVS which basically let's us create a maintenance disk and do updates/changes but we can delete/revert to a prior production version. Aside from that I guess whatever windows server rollback options would be available.

 

[Maxstar]

Are you able to mount the Citrix image or a copy the check if it contains the following DIR: [C:\Windows\System32\DriverStore\FileRepository\ehstorpwddrv.inf_amd64_fb92106dd2773d21]

!!!  idb:           Failed to open driver INF file object 'EhStorPwdDrv.inf'. Error = 0x00000002
!!!  idb:           Failed to publish 'C:\Windows\System32\DriverStore\FileRepository\ehstorpwddrv.inf_amd64_fb92106dd2773d21\ehstorpwddrv.inf'. Error = 0x00000002
     idb:      {Publish Driver Package: exit(0x00000002)} 12:06:09.500

 

[hey_tim]

I will have to get some assistance on that I'm afraid, I will post another response once I have more information.

I greatly appreciate your help thus far.

 

[hey_tim]

Sorry for the long delay on this, I was able to mount a copy of the vhdx file and the directory is present.

 

[Maxstar]

Hi,

Please provide a new copy of the following log file.

Upload the setupapi.dev.log file

• Open Windows Explorer and browse to the C:\Windows\INF folder.
• Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file setupapi.dev.zip in your next reply.

 

[hey_tim]

Just to clarify, you want this information from the active disk or the one that I was able to mount?

 

[Maxstar]

Yes, please provide the log from the active disk.

 

[hey_tim]

Here is the file as requested.

 

[Maxstar]

Hi,

Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.

dir /s /a C:\Windows\System32\DriverStore\FileRepository\ehstorpwddrv.inf_amd64_fb92106dd2773d21 > "%userprofile%\Desktop\Dirlist.txt"

Export registry key as hive file.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following command into the command prompt and press enter.

reg save "HKLM\SYSTEM\DriverDatabase" "%userprofile%\Desktop\DriverDatabase.hiv"

• Once done, a file will appear on your desktop, called DriverDatabase.hiv.
• ZIP this file and attach it to your next reply.

 

[hey_tim]

Here are the files as requested

 

[Maxstar]

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update, if it fails attach an new copy of the CBS logs.

 

[hey_tim]

The update failed again, attached are the files as requested.

 

[Maxstar]

Please upload a new copy of the DRIVERS hive, it seems "HKLM\DRIVERS\DriverDatabase\DriverFiles" is empty?

Upload your DRIVERS Hive

• Navigate to C:\Windows\System32\config and locate the DRIVERS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[hey_tim]

Attached is the file as requested

 

[Maxstar]

Please reboot the server and attempt to update again, if it fails attach a new copy of the CBS logs and the Setupapi.dev.log.

 

[hey_tim]

Unfortunately it still failed, requested files are attached.