[SOLVED] Windows service pack error

[Sysnative Windows Update]

Thanks.

SFC Scan

1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

 

[Drogon]

done!!

 

[Sysnative Windows Update]

Restart Windows in Safe Mode w/networking.

Download Windows Repair (All-in-One) Portable

• Extract the tweaking.com_windows_repair_aio.zip to c:\Windows\TEMP the zip will extract to a folder called Tweaking.com - Windows Repair
• Execute the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder, accept the Security warning and the EULA
• Click the button Jump To Repairs
• Click the Open Repairs button to access the following screen:
  
  
• Click the box All Repairs to uncheck all the boxes
• Check only the following boxes:
  • 16 - Repair Windows Updates
• Check the box Restart/Shutdown System When Finished > Restart System
• Click the Start Repairs button
• When the system reboots, attempt the update again.

 

[Drogon]

The packed download and was halfway through installing which has never happened before, but it brought up the error code again. I was so excited that the problem was finally fixed. I hope I'm not disturbing you too much. I attached a CBS.log just in case you need it.

 

[Sysnative Windows Update]

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

 

[Drogon]

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-11-13 14:40:00.138
Microsoft Windows 7 - x86
Using .zip script file at C:\Users\user\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\System32\DriverStore\FileRepository

Successfully created directory tree \\?\C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\amdpcom32.dll to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\amdpcom32.dll.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atidxx32.dll to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atidxx32.dll.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atiilhag.inf to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atiilhag.inf.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atiilhag.PNF to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atiilhag.PNF.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atikmdag.sys to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atikmdag.sys.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atiumdag.dll to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atiumdag.dll.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atiumdva.cap to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atiumdva.cap.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atiumdva.dll to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\atiumdva.dll.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\ativcaxx.cpa to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\ativcaxx.cpa.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\ativcaxx.vp to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\ativcaxx.vp.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\ativdkxx.vp to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\ativdkxx.vp.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\ativokxx.vp to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\ativokxx.vp.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\ativpkxx.vp to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\ativpkxx.vp.

 Successfully copied file C:\Users\user\AppData\Local\niemiro\Archive\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\ativvpxx.vp to C:\Windows\System32\DriverStore\FileRepository\atiilhag.inf_x86_neutral_7d512c02e72ebd25\ativvpxx.vp.

Successfully restored ownership for C:\Windows\System32\DriverStore\FileRepository
Successfully restored permissions on C:\Windows\System32\DriverStore\FileRepository
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 17 datablocks.
Finish time: 2019-11-13 14:40:07.033
Script hash: iaDIjIngfjJMJDbfECCvtn5zodKeT3TRetMjopkOtc4=
----------------------EOF-----------------------

 

[Sysnative Windows Update]

Retry SP1.

 

[Drogon]

this time I tried the manual way and it installed. It Started to configure, but configuration failed at 33%. This is the message that was displayed when the laptop came on.

 

[Sysnative Windows Update]

Please attach setupapi.dev.log

 

[Drogon]

how do i access it?

 

[Sysnative Windows Update]

C:\Windows\Inf\setupapi.dev.log.

 

[Drogon]

thanks

 

[Sysnative Windows Update]

Export your CBS folder. C:\Windows\Logs.

 

[Drogon]

okay

 

[Sysnative Windows Update]

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

• Download the portable version of GSmartControl and save it on your Desktop;
• Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win32 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
• Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
• You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
• Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
• Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
• Please note: If the SMART Status reads: Unsupported, stop and let me know.
  
  

 

[Drogon]

the scan only ran for a few seconds. I screenshotted the results nevertheless

 

[Sysnative Windows Update]

Unfortunately, you need to replace the hard drive as it is failing and perform a clean installation onto the new drive. Do not clone this installation as it is damaged.

 

[Drogon]

okay, thank you so much for your time and patience. I'm really broke right now but I soon as I get some money I'll donate. I promise.

 

[Sysnative Windows Update]

No worries at all. Glad to have helped you diagnose the problem.

Good luck. I'd recommend going for Win10 directly.

 

[Drogon]

Yes, I was planning on getting a new laptop anyway, wanted to try and save this one. it's too old.