Please attach a copy of the CBS folder to take a look at the other (archived) logs.
- Open Windows Explorer and browse to the C:\Windows\Logs folder.
- Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
- Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
- Click on the Yes button here.
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- Attach the file CBS.zip to your next reply.