[SOLVED] Windows Update and Dism Error (0x800f081f)

[mathphilip]

Here it is!

Sfc /scannow didn't find any errors.
Here's CBS, anyways.

 

[PeterJ]

There is a new issue to fix.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails attach the file cbs.log to your next reply.

 

[mathphilip]

SFC utility did not find integrity violations.
Here's the log files.

 

[PeterJ]

The log is clean.
Please report how your machine runs now after the fixes we did ?

 

[mathphilip]

Hello, Peter! First of all, thank you very much for your efforts! Unfortunately, it didn't work

I tried running Windows Update and the same error (80073712) appeared. Then I ran Windows Troubleshooter to check for errors in Windows Update. The tool fixed some errors and started downloading updates, but they got stuck at 5% for hours.

I also tried manually downloading the update using the Microsoft Catalog, but the installation doesn't complete and I receive the message "The update was not installed".

I attempted to use the DISM command to repair Windows Update, but the same issue persists. It can't find the source files. I also used the /LimitAccess switch, but without success.

I also tried updating by performing a clean boot, disabling all non-Microsoft services via MSCONFIG. Without success.

Recently, this warning (attached) has been appearing randomly for me. Could it be related?

 

[PeterJ]

I tried running Windows Update and the same error (80073712) appeared.

You should have stopped there and report it.
Not sure if the explorer.exe error is related.

Attach the file cbs.log to your next reply.

 

[mathphilip]

You should have stopped there and report it.

Hello Peter! I'm sorry, I misunderstood!

This weekend, my computer updated its drivers, including the integrated graphics card (Intel). As soon as the update finished, the screen turned off and a BSOD (system thread exception not handled igdkmd64.sys) appeared. Since then, I couldn't access Windows to rollback the driver. Unfortunately, I had to use a bootable USB drive with my Windows version to repair this action. I don't know if this action ruined the whole process we did, but it was the only way to recover my computer. Please let me know if it ruined anything. I don't want to bother you.

 

[PeterJ]

I don't know if this action ruined the whole process we did, but it was the only way to recover my computer.

Well done. Without a working machine we can't do anything.
The attached cbs.log is clean.

Reboot the machine so see if it starts normally again.
If so, does Windows Update display any available important updates ?

 

[mathphilip]

If so, does Windows Update display any available important updates ?

Yes, the same Update (KB5022352)




But it happens when I try to update:

 

[PeterJ]

Attach the file cbs.log to your next reply.

 

[mathphilip]

Here it is!

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails attach the file cbs.log to your next reply.

 

[mathphilip]

No integrity violations.

 

[PeterJ]

Okay. Try to install KB5022352 again and report the result.
If it fails attach the file cbs.log to your next reply.

 

[mathphilip]

Same error .
Here's the log:

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails attach the file cbs.log to your next reply.

 

[mathphilip]

No integrity violations.

 

[PeterJ]

Try to install KB5022352 again and report the result.
If it fails attach the file cbs.log to your next reply.

 

[mathphilip]

Same

 

[PeterJ]

Step 1: Remove Update Manually

1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
   wusa /uninstall /KB:5020023
   
4. Let me know if it says it was successful or if there are any errors.

Step 2: FRST Registry Search

1. Click the Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
   Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
   
5. Right-click on the file FRST64.exe and choose Run as administrator.
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
6. Copy and paste KB5020023 into the Search box and click the Search Registry button.
7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
8. You may close any remaining open windows now.