Windows Update and SFC not working

[Sandwitch]

So, it says neither of those but this, sounds pretty scary

 

[Aura]

Alright, let's take a look at your COMPONENTS Hive and WinSxS + CBS Keys to see if this update is present in the Registry or not.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

• Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
• In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
  Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
• Right-click on it, and select Send to... and choose Compressed (zipped) folder;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Exporting the CBS Registry Key
Follow the instructions below to export the CBS Key from the Registry and upload it.

• On Windows 7, click on the Start Menu button, then enter Regedit, right-click on the icon that will appear and select Run as Administrator;
• On Windows 8 and Windows 8.1, press on the Win key + S keys, enter Regedit, right-click on the icon that will appear and select Run as Administrator;
• In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
• Once the key is selected, click on the File menu and select Export...;
• From there Save menu, change the Save as type: to Registry Hive Files (*.*);
• Name the file CBS (without any file extension) and save it on your Desktop;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;

Exporting the WinSxS Registry Key
Follow the instructions below to export the WinSxS Key from the Registry and upload it.

• On Windows 7, click on the Start Menu button, then enter Regedit, right-click on the icon that will appear and select Run as Administrator;
• On Windows 8 and Windows 8.1, press on the Win key + S keys, enter Regedit, right-click on the icon that will appear and select Run as Administrator;
• In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
• Once the key is selected, click on the File menu and select Export...;
• From there Save menu, change the Save as type: to Registry Hive Files (*.*);
• Name the file WinSxS (without any file extension) and save it on your Desktop;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;

 

[Sandwitch]

Here's the link:
https://onedrive.live.com/redir?resid=7E25DA1AD994EBDC!187&authkey=!ABI6rX7784797ks&ithint=folder,

 

[Aura]

Sorry for the late reply, it seems that the KB2862966 is all over your Registry, so it might be possible to reinstall it. Download the update from the link below and try to install it.

https://www.microsoft.com/en-ca/download/details.aspx?id=39844

Let me know whether it succeeds or fails.

 

[Sandwitch]

After like 4 hrs... it alerts saying "The update is not applicable to your computer"

 

[Aura]

Do you have your Windows installation media?

 

[Sandwitch]

You mean the disc? If so I'm not sure though if the laptop came with the disc.

 

[Aura]

Yes, the disc. They might be called "Recovery" media (like a CD or DVD) too.

 

[Sandwitch]

Assuming I can find it, what should I do next or is there any alternative since I'm not sure if it even came with the laptop.

 

[Aura]

You would have to do a Repair Install. It'll basically reset your system, but leave your files, programs and settings intact, forcing you to reinstall all the Windows Updates.