Windows update completely broken

[tsr2]

This week I noticed that Windows Update seemed stuck on a download. It was on 0% downloaded and not moving at all.
I Googled Windows Update issues and followed advice to reset Windows Update.
I tried the troubleshooter, sfc /scannow and more complex resets.
At some point along the way I started getting a the error "We couldn’t connect to the update service. ...".
Having tried everything else I could find I reinstalled from a Win10 .iso, but the error even survived that.
I am now stuck and I'm hoping that someone here can offer some clues. I have run through the forum instructions .

As an aside, my daughter has the same model of laptop and it is at the start of this process, stuck with a 2025-01 .NET preview downloading at 0%. I would like it to be up to date and reasonably secure but I don't dare touch it.

 

[Windows Update Bot]

Hi @tsr2,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[tsr2]

Reading this tenforums thread someone mentions that trying a different network resolved their issue. They were using a Vodafone router, as am I. Switching to a mobile hotspot (fortunately unlimited data), has allowed Windows update to connect.

 

[tsr2]

Reading this tenforums thread someone mentions that trying a different network resolved their issue. They were using a Vodafone router, as am I. Switching to a mobile hotspot (fortunately unlimited data), has allowed Windows update to connect.

and resetting my router seems to have got Widows Update working on my daughter's laptop.