[SOLVED] Windows update error 0x80071160

[bruce1270]

Hi

I'm looking over the logs and we'll try a couple of things first - I'll post my next instructions shortly.

 

[bruce1270]

Hi

Please put the machine into clean boot mode - see tutorial on this here.

Then please try to install windows updates again and post CBS log if it fails.

 

[rayhansen]

Done, although it crashed. Here is the log

 

[bruce1270]

Hi

Please do the following

Step1 - SFC Fix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put </> tags around the log to break up the text.

Then try windows updates again and post CBS log if it fails.

 

[rayhansen]

Ok here it is

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-08-14 17:20:19.772
Microsoft Windows 10 Build 17763 - amd64
Using .zip script file at C:\Users\hpenvi\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\amd64_microsoft-windows-cloudstore.resources_31bf3856ad364e35_10.0.17763.1_es-es_465f4817476b7128\Windows.CloudStore.dll.mui
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\amd64_microsoft-windows-c..smsrouter.resources_31bf3856ad364e35_10.0.17763.1_es-es_4dd0872b8975148b\SmsRouterSvc.dll.mui
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\amd64_microsoft-windows-c..lter-html.resources_31bf3856ad364e35_7.0.17763.1_es-es_b63fe4c90e3ae044\xmlfilter.dll.mui
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\amd64_microsoft-windows-c..ilter-rtf.resources_31bf3856ad364e35_7.0.17763.1_es-es_1fdc23f4f5800ea9\rtffilt.dll.mui
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\amd64_microsoft-windows-appdefaults.resources_31bf3856ad364e35_10.0.17763.1_es-es_9d4bca43c2fcf673\Windows.UI.AppDefaults.dll.mui

Failed to backup file C:\WINDOWS\WinSxS\amd64_microsoft-windows-cloudstore.resources_31bf3856ad364e35_10.0.17763.1_es-es_465f4817476b7128\Windows.CloudStore.dll.mui with error code 0x25D.

Successfully copied file C:\Users\hpenvi\AppData\Local\niemiro\Archive\amd64_microsoft-windows-cloudstore.resources_31bf3856ad364e35_10.0.17763.1_es-es_465f4817476b7128\Windows.CloudStore.dll.mui to C:\WINDOWS\WinSxS\amd64_microsoft-windows-cloudstore.resources_31bf3856ad364e35_10.0.17763.1_es-es_465f4817476b7128\Windows.CloudStore.dll.mui.
Successfully copied file C:\Users\hpenvi\AppData\Local\niemiro\Archive\amd64_microsoft-windows-c..smsrouter.resources_31bf3856ad364e35_10.0.17763.1_es-es_4dd0872b8975148b\SmsRouterSvc.dll.mui to C:\WINDOWS\WinSxS\amd64_microsoft-windows-c..smsrouter.resources_31bf3856ad364e35_10.0.17763.1_es-es_4dd0872b8975148b\SmsRouterSvc.dll.mui.
Successfully copied file C:\Users\hpenvi\AppData\Local\niemiro\Archive\amd64_microsoft-windows-c..lter-html.resources_31bf3856ad364e35_7.0.17763.1_es-es_b63fe4c90e3ae044\xmlfilter.dll.mui to C:\WINDOWS\WinSxS\amd64_microsoft-windows-c..lter-html.resources_31bf3856ad364e35_7.0.17763.1_es-es_b63fe4c90e3ae044\xmlfilter.dll.mui.
Successfully copied file C:\Users\hpenvi\AppData\Local\niemiro\Archive\amd64_microsoft-windows-c..ilter-rtf.resources_31bf3856ad364e35_7.0.17763.1_es-es_1fdc23f4f5800ea9\rtffilt.dll.mui to C:\WINDOWS\WinSxS\amd64_microsoft-windows-c..ilter-rtf.resources_31bf3856ad364e35_7.0.17763.1_es-es_1fdc23f4f5800ea9\rtffilt.dll.mui.
Successfully copied file C:\Users\hpenvi\AppData\Local\niemiro\Archive\amd64_microsoft-windows-appdefaults.resources_31bf3856ad364e35_10.0.17763.1_es-es_9d4bca43c2fcf673\Windows.UI.AppDefaults.dll.mui to C:\WINDOWS\WinSxS\amd64_microsoft-windows-appdefaults.resources_31bf3856ad364e35_10.0.17763.1_es-es_9d4bca43c2fcf673\Windows.UI.AppDefaults.dll.mui.

Successfully restored ownership for C:\WINDOWS\WinSxS\amd64_microsoft-windows-cloudstore.resources_31bf3856ad364e35_10.0.17763.1_es-es_465f4817476b7128\Windows.CloudStore.dll.mui
Successfully restored permissions on C:\WINDOWS\WinSxS\amd64_microsoft-windows-cloudstore.resources_31bf3856ad364e35_10.0.17763.1_es-es_465f4817476b7128\Windows.CloudStore.dll.mui
Successfully restored ownership for C:\WINDOWS\WinSxS\amd64_microsoft-windows-c..smsrouter.resources_31bf3856ad364e35_10.0.17763.1_es-es_4dd0872b8975148b\SmsRouterSvc.dll.mui
Successfully restored permissions on C:\WINDOWS\WinSxS\amd64_microsoft-windows-c..smsrouter.resources_31bf3856ad364e35_10.0.17763.1_es-es_4dd0872b8975148b\SmsRouterSvc.dll.mui
Successfully restored ownership for C:\WINDOWS\WinSxS\amd64_microsoft-windows-c..lter-html.resources_31bf3856ad364e35_7.0.17763.1_es-es_b63fe4c90e3ae044\xmlfilter.dll.mui
Successfully restored permissions on C:\WINDOWS\WinSxS\amd64_microsoft-windows-c..lter-html.resources_31bf3856ad364e35_7.0.17763.1_es-es_b63fe4c90e3ae044\xmlfilter.dll.mui
Successfully restored ownership for C:\WINDOWS\WinSxS\amd64_microsoft-windows-c..ilter-rtf.resources_31bf3856ad364e35_7.0.17763.1_es-es_1fdc23f4f5800ea9\rtffilt.dll.mui
Successfully restored permissions on C:\WINDOWS\WinSxS\amd64_microsoft-windows-c..ilter-rtf.resources_31bf3856ad364e35_7.0.17763.1_es-es_1fdc23f4f5800ea9\rtffilt.dll.mui
Successfully restored ownership for C:\WINDOWS\WinSxS\amd64_microsoft-windows-appdefaults.resources_31bf3856ad364e35_10.0.17763.1_es-es_9d4bca43c2fcf673\Windows.UI.AppDefaults.dll.mui
Successfully restored permissions on C:\WINDOWS\WinSxS\amd64_microsoft-windows-appdefaults.resources_31bf3856ad364e35_10.0.17763.1_es-es_9d4bca43c2fcf673\Windows.UI.AppDefaults.dll.mui
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 1288 datablocks.
Finish time: 2020-08-14 17:20:24.451
Script hash: ZkiHegkqYlwwz/+BBiWq6Uqs/blHobEnm5FmVR86W3A=
----------------------EOF-----------------------

Windows update crashed arround 85%

Feels like there is just a little bug somewere thats preventing me to update.

 

[bruce1270]

Hi

Please do the following.

Export/Upload CBS folder

1. On Windows 8 and Windows 10, press the Windows key, type This PC, and press Enter.
   On Windows Vista and Windows 7, click the Start button then click Computer.
2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
3. Find and double click on the Logs folder.
4. Right-click on the CBS folder, and select Copy.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created on your desktop.
8. Please upload it to a file sharing service and provide the link to it in your next reply. Examples of services to upload to are Dropbox or OneDrive or SendSpace

 

[rayhansen]

Here you go

 

[rayhansen]

Is that ok?

 

[bruce1270]

Hi

When you do a check for windows updates please let me know which updates are offered - do not try to install any of them.

 

[rayhansen]

Ok I have only one update left, It is called: Actualización de característica a Windows 10,version 1909

 

[bruce1270]

ok, thats the feature update for version 1909.

Please do the following.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as the it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.

 

[rayhansen]

Here it is. Since the update take arround 1 hour to crash the log file is veery big. I hope this is not a problem.
For sysnative - Google Drive

 

[rayhansen]

Is this OK?

 

[bruce1270]

Hi

Sure. I'm looking over the logs for you.

 

[bruce1270]

Hi

Please do the following.

Step#1 - Export CBS hive

• Click on the Start button and in the search box, type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (.).
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload to Dropbox or OneDrive or SendSpace and just provide the link here.

 

[bruce1270]

Hi

Can you try DISM again as well please.

Step#1 - DISM /RestoreHealth Scan

Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click on the Start button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   Dism /Online /Cleanup-Image /RestoreHealth
3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
   Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or OneDrive or SendSpace and just provide the link.
5. Please also attach the DISM.log located at C:\Windows\Logs\DISM folder.

 

[rayhansen]

Here you go, DISM crashed immediately and no CBS was generated.

 

[rayhansen]

SFC crashed at 31% one more than before!

 

[rayhansen]

Do you think we can recover my pc?

 

[bruce1270]

Hi

I'm still looking at options - We need to see if we can get DISM to work. Should have something for you shortly.