[SOLVED] windows update error 0x80073712

B

burzek

Well-known member
Joined
Apr 2, 2022
Posts
109
Hi,

I have a corrupt windows 10 that can not update.
Tried sfc /scannow and dism /restorehealth and they do not give any errors.
I tried windows update troubleshooting , it did not help as well.
Finally run sfcfix latest version , it has run dism but it did not fix.
Expecting your help.
Please find attached scffix.txt

Regards,
Burzek
 

Attachments

I have added CBS.log and windowsupdate.log , I have used Get-WindowsUpdateLog powershell command to get it from latest etl file.
Please check and help me to fix this , I could not find a solution.

Best Regards,
Burzek
 

Attachments

Why no one is replying?
I am digging and here is what I have so far.
Please find windows log errors from event viewer in evt format.
They have CbsPackageServicingFailure2 and WindowsWcpStoreCorruption errors.
Error log 7 is from system log , windows update error for KB5029244.

I will try again dism scanhealth and restorehealth , however I do not think they will help, since I had done them a couple of times before.
 

Attachments

Hi,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Download
56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the system and attempt to update again. If it fails attach a new copy of the CBS logs.
 

Attachments

Hi,

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the system and attempt to update again. If it fails attach a new copy of the CBS logs.
 

Attachments

The problem still persists.
Please find attached related files.
I have deleted CBS folder before updating so it should more clear.
 

Attachments

Please do the following and let me know the result.

Follow these instructions to install an update with DISM.
  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following command into it, and press enter. (Leave the CMD window open!)
Code: 
MD C:\WUTemp
  • Now, download the following update (KB5028166) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
    Downloadlink: KB5028166
  • Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
CD C:\WUTemp
EXPAND.exe windows10.0-kb5028166-x64_fe3aa2fef685c0e76e1f5d34d529624294273f41.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5028166-x64.cab
  • Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
 
Hi,

Please upload a new copy of the COMPONENTS hive.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Has this system crashed recently or has the update process been interrupted? Because the extremely large number of missing / broken registry keys.
 
A couple of weeks ago ,there was a problem with hdd there was a bad sector, fixed it with DRevitalize. However there was also some chkdsk errors , and fixed them too. Still system did not boot always getting blue screen , previously I had the option of automatic registry backup enabled (generally disabling system restore for performance) , first restored software hive , did not work, then restored system hive and it booted. After sfc /scannow and dism fixes , now they finish without errros. Windows defender updates are being done ok but it is stuck at 762.516.144 Windows10.0-KB5029244-x64.cab update.
Always trying to do the same update and fails with 0x80073712 error code.
 
Thanks, as I suspected there are more problems with this system than just Windows Update issues..

Download
520c07ffc7e11-CrystalDiskInfo-Canned.png
Crystal DiskInfo and save it to your Desktop.
  • Run the installer to install the program.
  • When finished, openthe installed program by double clicking on it.
    • Good - There are no problems found, the drive is working properly.
    • Caution - The drive have some problems. (which indicates a drive that you should most likely be thinking about backing up and replacing.)
    • Bad - This usually indicates a drive that’s dead or near death. (! - Back up all important data as soon as possible.)
  • Resize the window so that all information is visible.
  • Take a screenshot of what you see and post it in your next reply.
 
The drive is fine, actually I got it cloned to another drive and it is working on it, there is no problem with current drive.
I forgot to mention that before I restored software and system hive from regback folder, I had uninstalled latest quality updates , so that it would fix the boot problem but it did not.
Now, the current problem is probably I used software and system files from regback folder, with could be a bit out of sync with current installed windows files. There might have been windows updates happened later than the taken automatic registry backups. I can send you the problematic sofware and system files. You might want to see which updates they had compared to current one...
 
If you are sure that the System Drive is fine, I would suggest to perform a repair install. Also because you have replaced essential HIVE files yourself which caused the latest issues.

Windows 10 Repair Install
This will reinstall and update the operating system and fix any corruptions, without removing any file or program. But make always a backup of all your important data!
  • Go to this Microsoft page and under the title Create Windows 10 installation media press on Download tool now.
  • Save the tool on your Desktop and double click to run it.
  • On the License terms page, if you accept the license terms, select Accept.
  • On the What do you want to do page, select Create installation media (USB....) and then select Next.
  • Choose the ISO file option. Once the download is complete, right click the ISO and select the option Mount.
  • Open the Windows File Explorer and open mounted ISO, and run the setup.exe file.
  • Follow the instructions and click on the option Change what to keep.
  • Select the option Keep personal files and apps and click next.
  • Windows Setup will now start the in-place upgrade installation to repair Windows.
 
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