Windows Update Error 800F0831, Can't Install kb2976978

Hi Ericp!

We will uninstall KB2976978

Remove Update Manually
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Code: 
wusa /uninstall /KB:2976978
3. Let me know if it says it was successful or if there are any errors.

-CKing
 
I have been looking daily for your recent post and just saw it now. I didn't realize it went to page 2! :banghead:

Anyway, I did the uninstall and it did give me the attached error message.


AaSWzYx1vtRxAAAAAElFTkSuQmCC
 

Attachments

Hello Ericp! We will reset the Windows Update

[COLOR=9000]Run Windows Repairs
[/COLOR]Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
Extract.JPG

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
Capture.JPG



6. Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
7. When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
8. Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
9. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
10. Please click the Unselect All button and then click to enable only the following ones:

14 - Remove Temp Files
17 - Repair Windows Updates



11. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
StartRepairsWithReboot.JPG

12. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

Now, try reinstalling KB2976978 again.

-CKing
 
I performed the windows repair and tried to install KB2976978, but I'm still getting the error message. See error message attached.

Ericp
 

Attachments

Hello Eric!

I think we figured out the issue here. The version of KB2976978 you have, is older than the re-release so the files we replaced need to be replaced with the older version. To do this, we need the Windows Update log

[COLOR=9000]Getting the Windows Update log[/COLOR]
Click on :startorb: and type cmd. Right-click on Command Prompt > Run as Administrator
Copy and paste this and press enter:
Code: 
copy %windir%\Windowsupdate.log %UserProfile%\Desktop\Windowsupdate.log
Once the command has been finished, attach Windowsupdate.log, which should be found on your Deskop

-CKing
 
Hello Ericp

Now, we need you to run a script

[COLOR=9000]SFCFix Fix[/COLOR]
This fix is very specific for Ericp's computer. Trying this fix on your own computer might damage your computer. If you are after assistance, create a new thread, and you will be assisted shortly.

Download SFCFix (by niemiro) and move the executable on your Desktop
Download the attached View attachment SFCFixScript.txt and move the archive to your Desktop
Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
Save any work you have open, and close every programs
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it
1p8eDnI.gif
SFCFix will launch, let it complete
Once done, a file will appear on your Desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply

Now, attach the attach.zip (should be in Desktop) in your next reply

-CKing
 
Thanks again! Text below and file attached.


SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-19 10:21:40.361
Microsoft Windows 8.1 Update 3 - amd64
Using .txt script file at C:\Users\Peterson1\Desktop\SFCFixScript.txt [0]


Zip::
Successfully copied file C:\WINDOWS\SoftwareDistribution\Download\ca76ef58104685747348781332ce7131 to zip file at C:\Users\Peterson1\Desktop\attach.zip.
Zip:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2016-02-19 10:21:43.109
Script hash: yJlvqxPn324SFTwG/xCtqpwDM3sNwfuMDivbD2btuyI=
----------------------EOF-----------------------
 
Hello Ericp!

We will run this fix:

[COLOR=9000]SFCFix Fix[/COLOR]
This fix is very specific for Ericp's computer. Trying this fix on your own computer might damage your computer. If you are after assistance, create a new thread, and you will be assisted shortly.

Download SFCFix (by niemiro) and move the executable on your Desktop
Download the attached View attachment SFCFix.zip and move the archive to your Desktop
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs
Drag the SFCFix.zip file over the SFCFix.exe executable and release it
mMabJGT.gif
SFCFix will launch, let it complete
Once done, a file will appear on your Desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply

Now, we will run DISM again

DISM Restorehealth
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Code: 
Dism /online /cleanup-image /restorehealth
3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
Code: 
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

-CKing
 
SFCFix content below. Working on CBS now.

SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-19 11:54:17.160
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Peterson1\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.cat
Successfully took permissions for file or folder C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.mum
WARNING: File C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.cat was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Peterson1\AppData\Local\niemiro\Archive\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.cat to C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.cat.
WARNING: File C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.mum was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Peterson1\AppData\Local\niemiro\Archive\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.mum to C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.mum.
Successfully restored ownership for C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.cat
Successfully restored permissions on C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.cat
Successfully restored ownership for C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.mum
Successfully restored permissions on C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.mum
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2016-02-19 11:54:17.792
Script hash: 5iNbuZ5QZAxoPwP5ZutpoaHkBNrutbRbK6dp6griefk=
----------------------EOF-----------------------
 
Hello Ericp! We will do another repair again:

[COLOR=9000]SFCFix Fix[/COLOR]
This fix is very specific for Ericp's computer. Trying this fix on your own computer might damage your computer. If you are after assistance, create a new thread, and you will be assisted shortly.

Download SFCFix (by niemiro) and move the executable on your Desktop. If you have kept it from the last time we did a fix, use that instead
Download the attached View attachment SFCFix.zip and move the archive to your Desktop
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs
Drag the SFCFix.zip file over the SFCFix.exe executable and release it
mMabJGT.gif
SFCFix will launch, let it complete
Once done, a file will appear on your Desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply

DISM Restorehealth
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Code: 
DISM /Online /Cleanup-Image /RestoreHealth
3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
Code: 
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

-CKing
 
SFCFix below. CBS running now.

SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-24 10:24:07.688
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Peterson1\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.cat
Successfully took permissions for file or folder C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.mum
WARNING: File C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.cat was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Peterson1\AppData\Local\niemiro\Archive\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.cat to C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.cat.
WARNING: File C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.mum was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Peterson1\AppData\Local\niemiro\Archive\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.mum to C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.mum.
Successfully restored ownership for C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.cat
Successfully restored permissions on C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.cat
Successfully restored ownership for C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.mum
Successfully restored permissions on C:\WINDOWS\servicing\Packages\Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.11.3.mum
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2016-02-24 10:24:13.252
Script hash: +NM6hvBhhpem+DUT3lrWIxea4m3ydE570cpPj6MJIWI=
----------------------EOF-----------------------
 
Hi Cking,

Great news that the DISM is no longer reporting corruption. I tried installing the KB2972978 and it failed. It gave me an error message, but this time the error message is not 800F0831, but rather 80073701. See error message and install history attached.

Thanks again for all your work on this.

Ericp
 

Attachments

Hello Eric

We will run a SFC scan:

SFC Scan
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Code: 
sfc /scannow
3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
Code: 
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

-CKing
 
Hello Eric,

The SFC scan repaired some corrupt system files, so now try installing KB2976978 again. If the update fails, attach a fresh cbs log again.

-CKing
 
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