windows update errors

Thanks for the info. It looks like we are dealing with a couple different errors/issues. I want to focus on one at a time. Here's what I would like you to do.

Step#1 - Attempt Update and Provide Logs
1. Download KB2990214 and save to your desktop.
2. Go ahead and attempt to install this update from the downloaded copy.
3. If it fails please send me the following two logs.
C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

Thank you.
 
Sorry for being absent when you are trying to help me, I've been sick recently. The update failed and here are the files.
 

Attachments

No problem.

Please do the following and let's take a deeper look. If you have any problems or questions on any of the steps, please stop and ask. Thanks.

Please navigate to C:\Windows\winsxs and copy any files with a similar name to pending.xml (e.g. pending.xml, pending.xml.bad, pending.xml_dfsadf78 etc.) to a folder on the Desktop [there may not be any, just if there are]. Then zip up this folder and attach it to your next post.

Review Pending Info

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following commands one at a time hitting enter after each line.
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
    REG QUERY HKLM\COMPONENTS >1&& notepad 1
  4. Please wait for this to Finish before continuing with rest of the steps. Copy the contents of the notepad window that opens into your next post.


Please also export the following registry keys, add them into a zip and attach to this post:


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file Update (with no file extension) and save it to your Desktop.



Once done please upload this file via Dropbox or One Drive or SendSpace.
 
Please try the following. If you don't have your Windows 7 DVD, please let me know.

Revert Pending Changes
1. Boot into the Windows RE mode: How to use the Windows 7 System Recovery Environment Command Prompt
2. Once the command Window is displayed please follow the below steps.
3. Type notepad into the command prompt and hit enter.
4. Click the File menu in notepad and choose Open. Click on Computer on the left hand side so that you see all the drive letters. You sill see Boot (X:) and likely others. Look for the drive letter that is associated to Local Disk.
5. Once you've identified the driver letter you may cancel out of this screen and close notepad.
6. Now type the following into the Command Prompt replacing C (shown in red) with the drive letter you identified in bullet#4. Note, there is a space after C:\ as well as before the last forward slash.
DISM /Image:C:\ /Cleanup-Image /RevertPendingActions

7. If all goes well you will see the following as the last few lines. Please let me know if you don't.
Code: 
Reverting pending actions from the image...
The operation completed. Any revert of pending actions will be attempted after reboot.
The operation completed successfully.
 
Assuming you have a USB drive we can use, please do the following.

Step#1 - Create a Bootable USB Drive

1. Please download the following two things to the Desktop of your computer.
a) Rufus
b) Windows 7 64-Bit RC ISO

2. Insert your USB drive into your computer. Note: Please ensure that there isn't anything on the USB drive that you need as we will be formatting it.
3. Right-click on rufus-1.4.10.exe and select Run as administrator. Answer Yes to Allow if prompted.
4. If you are asked to check for application updates. Just answer No.
5. Please click on the icon as shown below and select the ISO file that you downloaded to your desktop in step#1b.
Capture.JPG

6. Click the Start button.
7. When it's Done click the Close button.


Step#2 - Boot Your Machine with USB Drive

1. Insert the USB Drive into your computer.
2. Ensure the power is off on this computer.
3. Ensure that your system is configured to boot 1st from the USB Drive before your main hard drive. There are variations on how to do this depending on what machine you have
however a couple links that show the general steps can be found here and here.
4. Once the BIOS is set to boot from the USB Drive, when you boot your machine with the USB Drive plugged in you should get a message asking you to hit any key to boot from the USB.
Go ahead and do this.
5. The first screen that will appear should be asking for your keyboard layout. Go ahead and click Next.
6. The next screen will attempt to locate your Windows 7 Installation. If it was successful it will be highlighted and you will be able to click Next. Go ahead and do this.
7. You will have several System Recovery Options to choose from. Please click on "Command Prompt".
8. Type notepad into the command prompt and hit enter.
9. Click the File menu in notepad and choose Open. Click on Computer on the left hand side so that you see all the drive letters. You sill see Boot (X:) and likely others. Look for the drive letter that is associated to Local Disk.
10. Once you've identified the driver letter you may cancel out of this screen and close notepad.
11. Now type the following into the Command Prompt replacing C (shown in red) with the drive letter you identified in bullet#9. Note, there is a space after C:\ as well as before the last forward slash.
DISM /Image:C:\ /Cleanup-Image /RevertPendingActions

12. If all goes well you will see the following as the last few lines. Please let me know if you don't.
Code: 
Reverting pending actions from the image...
The operation completed. Any revert of pending actions will be attempted after reboot.
The operation completed successfully.
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top