Windows Update KB4343900 failing on Windows 2008 R2

[Sysnative Windows Update]

Okay, please attach a fresh setupapi.dev.log to confirm the issue.

 

[Kunwar Singh]

Okay, please attach a fresh setupapi.dev.log to confirm the issue.

setupapi.dev.log - Google Drive

 

[Sysnative Windows Update]

Please boot into Clean Boot state and retry update. If it fails, attach CBS.log and setupapi.dev.log.

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

 

[Kunwar Singh]

This is the link to CBS CBS_new.7z - Google Drive

and the other file is here setupapi.dev.log - Google Drive

 

[Sysnative Windows Update]

Please create a new user account, call it Test, give it Administrative privileges and log on. From there, try updating and if it fails, attach the same logs.

 

[Kunwar Singh]

The server is a domain controller so I can't create a local user. Do you want me to log in with another account with admin rights?

 

[Kunwar Singh]

i logged in as admin on another user. still, update failed

 

[Sysnative Windows Update]

Yes, that's fine.

I am still going to need to see the logs please.

Thank you!

 

[Kunwar Singh]

CBS: CBS (1).7z - Google Drive

.devl.log setupapi.dev.zip - Google Drive

 

[Sysnative Windows Update]

Which AV software do you use? Is it possible to remove it while we are troubleshooting?

 

[Kunwar Singh]

Which AV software do you use? Is it possible to remove it while we are troubleshooting?

I am using Kaspersky Antivirus.

I will try to Uninstall and try.

Thanks,
Kunwar Singh

 

[Sysnative Windows Update]

Make sure you use their uninstall tool.

 

[Kunwar Singh]

Sure. Thanks for all the help

 

[Kunwar Singh]

Update failed even after removing the anti virus

 

[Sysnative Windows Update]

I always need the logs after the retry.