[SOLVED] Windows update KB4493472 Fails

Hi,

The log is huge and I don't see anything related with that error!

Please repeat the steps from post #17, if the install gets stuck searching for updates, cancel and restart the computer.

Then try this:
  • Please open up a Command Prompt Window as a Administrator, instructions for Windows 7 or Windows 8 and 8.1.
  • Inside the command prompt window type or copy & Paste the following command:
    net stop wuauserv
    Click to expand...

Try to install the update again.
 
The installer ran, and I thought it said it finished successfully, but when I went to the update history it is listed as failed with error code 80073701 and it is not listed in installed updates.

Also, in the installed updates list there are several hundred updates that the "installed on" date is listed as yesterday. Maybe that's why it took so many hours to reboot?

Here is the csb.log file.

CBS.zip
 
Hi,

Thanks for the log. Lets work on that error...


Install Update using Dism
  1. Please download KB4015549 http://download.windowsupdate.com/c..._59cf25073f2e8615b01d9719a0a2e2a0a9a92937.msu save the file to c:\windows\temp
  2. change the name of the update file to a smaller name windows6.1-KB4015549-x64.msu
    (keep the extension .msu in the end of the file name in case its visible if not ignore that)
  3. open the Command Prompt as Administrator (Tutorial)
  4. type or Copy & Paste the following commands line by line:

    cd /d c:\windows\temp
    expand windows6.1-KB4015549-x64.msu -f:* C:\windows\temp
    DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\windows6.1-KB4015549-x64.cab
  5. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation.
    Do you want to restart the computer now (Y/N)?
  6. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  7. Right-click on the Command Prompt window and click Select All, this will invert all of the colours by selecting the text, now press enter. All of this text is now copied.
  8. Paste (Ctrl+V) it into your next post please.
 
Good. Please repeat the steps from post #17 and post the CBS.log if it fails.
 
Ok good. Any other updates to install? if so try to install one at a time.
 
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