[SOLVED] Windows Update keeps asking me to restart over and over again

[StevenR]

Here are the logs if it helps!

 

[Aura]

Alright, follow the instructions below please.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?

 

[StevenR]

Hi Aura,

Please see below:


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ 69f46b17-bf68-41ea-b708-4bfc9ad7817b
SusClientIdValidation REG_BINARY 060228011E2A3000370057004100350030003000310035003500300036002000200020002000200020002000200006485B39473A4E31003000340038003600360033003900300030003000300034003000380043006800610073007300690073002000530065007200690061006C0020004E0075006D00620065007200
LastRestorePointSetTime REG_SZ 2015-11-08 14:57:05

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
NextSqmReportTime REG_SZ 2015-11-09 17:33:11
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x14ce
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2015-09-12 12:02:33
ElevateNonAdmins REG_DWORD 0x1
AUOptions REG_DWORD 0x3
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x12
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2015-11-08 18:00:00
EnableFeaturedSoftware REG_DWORD 0x1
LastRestoreId REG_SZ {A1D42229-2CD7-4824-9419-C4F85F9BFC3B}
NextDetectionTime REG_SZ 2015-11-09 09:38:36
NextFeaturedUpdatesNotificationTime REG_SZ 2015-11-08 13:57:32
ActionCenterNotificationCount REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
AULastForcedRebootType REG_DWORD 0x5
0334a17d-d8e6-4660-9c05-734efc8f7f69 REG_DWORD 0x1
f1c42a31-e5bc-42be-bd08-865755745766 REG_DWORD 0x1
c6b2b1ac-2d1e-47fd-bcef-020ae138a6a3 REG_DWORD 0x1
3d519157-b9f7-4af6-9b45-b47c400fba70 REG_DWORD 0x1
fd650598-eb6f-46f1-8ae9-f10fa0f0062e REG_DWORD 0x1
1ce5037a-b3e1-4136-949b-2e206bab539c REG_DWORD 0x1
2bf6aafe-c420-4a5a-b69f-4ea359d26f26 REG_DWORD 0x1
6d2fc89b-0fe3-4ce7-a2b8-6822cce037f0 REG_DWORD 0x1
a8eabdcd-c69a-4f78-98f0-2417ed960a0d REG_DWORD 0x1
8df979b8-ae53-4bba-afff-f71c5f0f1cf5 REG_DWORD 0x1
cf409ba4-e5ef-4c38-b8be-59ca950a5eb1 REG_DWORD 0x1
d89b77cf-4e7b-40d8-b5a7-0e765c8fde98 REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2015-11-08 14:48:22
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2015-11-08 15:04:54
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2015-11-08 14:57:05
LastError REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x2

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
ReservationsAllowed REG_DWORD 0x2
AllowOSUpgrade REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0x8
OSUpgradeStateTimeStamp REG_SZ 2015-10-17 13:26:01
OSUpgradePhase REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x134
SamplingValue2 REG_DWORD 0x270

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2014-08-09 11:22:55
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0



Thanks
Steven

 

[Aura]

Alright, follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• Download the attached SFCFixScript.txt and move the file to your Desktop;
  Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
• Save any work you have open, and close every programs;
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
  
  
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

SFCFixScript.txt

 

[StevenR]

Hi Aura,

Sorry for the delayed reply, please see below:

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-11-13 18:37:37.382
Microsoft Windows 7 Service Pack 1 - x86
Using .txt script file at C:\Users\Steven\Desktop\SFCFixScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-11-13 18:37:37.525
Script hash: vygNwPGEbuf7ax4r4PQ3Orn5Te4Tu0ODgIsBwsyvrTM=
----------------------EOF-----------------------

 

[StevenR]

That seems to have worked! I have managed to check for updates (29 found) and I'm installing them now :)

Thanks VERY much for your help, I was beginning to lose hope! Hopefully everything will be OK now

Steven

 

[Aura]

No problem Steven :) Please let me know how it goes, and if the updates gets installed properly! :)

 

[StevenR]

Hi Aura,

Sorry about the delay, I was on holiday last week.

Everything seems to be working OK now so thanks again for all your help! Maybe I'll even re-request Windows 10 and see what happens (I cancelled my reservation to see if that fixed things).

Thanks,
Steven

 

[Aura]

No problem Steven, you're welcome! Thank you for the update :)