[SOLVED] Windows update not working - can't update important files

Hello again Rob :)

I have been playing around with this problem quite a bit. It is not one I knew an awful lot about, to be honest.

But I have some fresh ideas now :)

Please start an Elevated Command Prompt: How to start an Elevated Command Prompt in Windows 7 and Vista

and copy and paste in the following:

fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

which will reset the Transactional Logfiles. I now think this is the likeliest cause.

TypeYand press enter if you are asked "Are you sure" to any line.

Once it has completely, please right click in the Command Prompt, select Select All, and then right click again. Nothing will appear to happen, but it will have copied to the clipboard. Please paste the output here.

If that doesn't do it, please upload C:\Windows\SoftwareDistribution\ReportingEvents.log

Thank you!

Richard
 
Last edited:
Richard,

See below:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Admin>fsutil resource setautoreset true %systemdrive%\
The FSUTIL utility requires that you have administrative privileges.

C:\Users\Admin>
C:\Users\Admin>cd /d %SystemRoot%\System32\Config\TxR
Access is denied.

C:\Users\Admin>attrib -r -s -h *

C:\Users\Admin>del *
C:\Users\Admin\*, Are you sure (Y/N)? Y
C:\Users\Admin\NTUSER.DAT
The process cannot access the file because it is being used by another process.
C:\Users\Admin\ntuser.dat.LOG1
The process cannot access the file because it is being used by another process.
C:\Users\Admin\ntuser.dat.LOG2
The process cannot access the file because it is being used by another process.
C:\Users\Admin\NTUSER.DAT{03ed08d1-5d68-11e2-a2fa-f46d04739054}.TM.blf
The process cannot access the file because it is being used by another process.
C:\Users\Admin\NTUSER.DAT{03ed08d1-5d68-11e2-a2fa-f46d04739054}.TMContainer00000
000000000000001.regtrans-ms
The process cannot access the file because it is being used by another process.
C:\Users\Admin\NTUSER.DAT{03ed08d1-5d68-11e2-a2fa-f46d04739054}.TMContainer00000
000000000000002.regtrans-ms
The process cannot access the file because it is being used by another process.

C:\Users\Admin>

Regards

Rob
 
Hi Bob,

Just stepping in quickly whilst Richard is offline to speed things up a little. It looks like you didn't start an elevated command prompt, perhaps you missed that step? Would you mind trying again please:

Command Prompt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, one by one, pressing enter after each

    fsutil resource setautoreset true %systemdrive%\

    attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
    del %SystemRoot%\System32\Config\TxR\*

    attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
    del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
    del %SystemRoot%\System32\SMI\Store\Machine\*.blf
    del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms


Read More:


Then follow the rest of Richard's instructions please:

which will reset the Transactional Logfiles. I now think this is the likeliest cause.

TypeYand press enter if you are asked "Are you sure" to any line.

Once it has completely, please right click in the Command Prompt, select Select All, and then right click again. Nothing will appear to happen, but it will have copied to the clipboard. Please paste the output here.

If that doesn't do it, please upload C:\Windows\SoftwareDistribution\ReportingEvents.log

Thank you!

Richard
Click to expand...

Tom
 
Last edited by a moderator:
Tom/Richard,

Thanks for the clarification, see below:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>fsutil resource setautoreset true %systemdrive%\
The operation completed successfully.

C:\Windows\system32>cd /d %SystemRoot%\System32\Config\TxR

C:\Windows\System32\config\TxR>attrib -r -s -h *

C:\Windows\System32\config\TxR>del *
C:\Windows\System32\config\TxR\*, Are you sure (Y/N)? y

C:\Windows\System32\config\TxR>cd /d %SystemRoot%\System32\SMI\Store\Machine

C:\Windows\System32\SMI\Store\Machine>attrib -r -s -h *

C:\Windows\System32\SMI\Store\Machine>del *.tm*

C:\Windows\System32\SMI\Store\Machine>del *.blf
Could Not Find C:\Windows\System32\SMI\Store\Machine\*.blf

C:\Windows\System32\SMI\Store\Machine>del *.regtrans-ms
Could Not Find C:\Windows\System32\SMI\Store\Machine\*.regtrans-ms

C:\Windows\System32\SMI\Store\Machine>


Regards

Rob
 
Richard/Tom,

Just to let you know that windows update is now working. :thumbsup2:

Thanks so much for your time & patience and of course your expertise.

Good luck with your exams and I hope you get offered a place at the university of your choice.

All the best

Rob
 
I joined your forum just so I could post my gratitude. I had this exact issue and your replies were spot on. My system is fixed and receiving updates now. Thank you so much for your dedication to deliver a solution.
 
jimdwa said:
I joined your forum just so I could post my gratitude. I had this exact issue and your replies were spot on. My system is fixed and receiving updates now. Thank you so much for your dedication to deliver a solution.
Click to expand...

Hello, and welcome to Sysnative :)

Thank you very much for joining! It is extremely nice to know that this has helped you. I hope you like your nicely working Windows Update!

Take care!

Richard
 
niemiro said:
jimdwa said:
I joined your forum just so I could post my gratitude. I had this exact issue and your replies were spot on. My system is fixed and receiving updates now. Thank you so much for your dedication to deliver a solution.
Click to expand...
Click to expand...
I did the same thing! Thank you Niemiro, is it fine that I wrote down your username as a refer? Sorry if that causes any problems. I just hope you get a little reward or something for "Referring me" =D Take care.
 
Twinflame said:
niemiro said:
jimdwa said:
I joined your forum just so I could post my gratitude. I had this exact issue and your replies were spot on. My system is fixed and receiving updates now. Thank you so much for your dedication to deliver a solution.
Click to expand...
Click to expand...
I did the same thing! Thank you Niemiro, is it fine that I wrote down your username as a refer? Sorry if that causes any problems. I just hope you get a little reward or something for "Referring me" =D Take care.
Click to expand...

I'm really glad that it helped you out too :)

And thanks for the referral!

Richard
 
Hi niemiro:
I have a similar senerio ....Getting similar message as BeeDamned

"Restart your computer to install important updates.
Windows can't update important files and services while the system is using them. Save any open files and restart the computer and then try to check for new updates."

Attached is CheckSUR.persists

View attachment CheckSUR.persist.zip

Attached is pending.xml file

View attachment pending.zip
 
Please help. I'm having the same issue as BeeDamned and I really would like some help.
Read More:
 
Hello to you both, and welcome to Sysnative!

Since this thread is now getting quite crowded, can you please both start a new thread in the Windows Update forum, and I will help you there.

envsounds said:
Hi niemiro:
I have a similar senerio ....Getting similar message as BeeDamned

"Restart your computer to install important updates.
Windows can't update important files and services while the system is using them. Save any open files and restart the computer and then try to check for new updates."

Attached is CheckSUR.persists

View attachment 7200

Attached is pending.xml file

View attachment 7201
Click to expand...

Your system is in a slightly precarious state, there are things we need to do in exactly the correct order. Please do not follow any further instructions (may already be too late!) without my explicit go-ahead, and especially, do not delete/remove/rename your pending.xml file.

BigIsBig453 said:
Please help. I'm having the same issue as BeeDamned and I really would like some help.
Read More:
Click to expand...

These errors are actually entirely normal, and are not a problem in themselves. Please follow these instructions: https://www.sysnative.com/forums/windows-update/4736-windows-update-forum-posting-instructions.html

in order to attach a CBS folder to your new thread.

Thank you!

Richard
 
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