[SOLVED] Windows updates errors

[Nancy]

https://www.dropbox.com/s/scms23qv2637rou/cbs.txt?dl=0

 

[Aura]

Alright, back to SURT and see what's left. They are mostly files for Internet Explorer 11 I think.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is:
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

 

[Nancy]

Here it is.

 

[Aura]

Here comes another big chunk Nancy. We're getting there, slowly but surely :)

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• Download the attached SFCFix.zip and move the archive to your Desktop;
  Note: Make sure that the file is named SFCFix.zip, do not rename it.
• Save any work you have open, and close every programs;
• Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

SFCFix.zip

 

[Nancy]

Here you are. (can't tell you how much I appreciate your assistance, BTW)

 

[Aura]

The pleasure is mine :) Alright, time to run our good ol' SFC to see if the changes are accepted. Let's run both SFC, and then SURT right after to gain time.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is:
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

Your next reply should contain:

Download link for the CBS.log (if it's too big, otherwise you can attach it)
Attached CheckSUR.log

 

[Nancy]

Here is the first one.

https://www.dropbox.com/s/scms23qv2637rou/cbs.txt?dl=0

 

[Nancy]

And with this, I retire for the night.

 

[Nancy]

Ran SFC again after I was able to run Windows updates successfully and it reported that files are valid. CBS.txt is located here: https://www.dropbox.com/s/scms23qv2637rou/cbs.txt?dl=0

 

[Aura]

So your Windows Updates are now working properly? Still working on sourcing the missing files from the last SURT run.

 

[Aura]

Follow the instructions below please, I got the files you are missing.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• Download the attached SFCFix.zip and move the archive to your Desktop;
  Note: Make sure that the file is named SFCFix.zip, do not rename it.
• Save any work you have open, and close every programs;
• Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
• SFCFix will launch, let it complete;
• Once done, a file will appear on your Desktop, called SFCFix.txt;
• Open the file, then copy and paste its content in your next reply;

SFCFix.zip

 

[Nancy]

Windows update ran successfully and so far, everything appears back to normal. Shall I run this SFCFix again anyway?

 

[Aura]

Yes please. We'll still take care of these corrupt files since there's over 100 and it's not a good idea to let them be like that. To prevent future issues.

 

[Nancy]

OK, here it is. (I thought perhaps the last SFC scan that I ran earlier might have corrected everything.)

 

[Aura]

We're going to see that in the upcoming SFC scan :) Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

[Nancy]

https://www.dropbox.com/s/scms23qv2637rou/cbs.txt?dl=0

 

[Aura]

Looks like there's still missing files, follow the instructions below please.

SFCFix - Run Only
Follow the instructions below to download and execute SFCFix, and provide the log.

• Download SFCFix and move the executable on your Desktop;
• Right-click on SFCFix.exe and select
  
  Run as Administrator;
• Follow the instructions displayed in the console;
• On completion, a log will open in Notepad. Copy and paste the content of that log in your next reply;
  Note: The log (SFCFix.txt) will be created in the same directory where SFCFix is run if it doesn't open automatically on completion.

 

[Nancy]

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-08 15:55:37.419
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
WARNING: Failed to get store name from identity name with return code 2 for component Microsoft-Windows-IE-Timeline_is and file Timeline_is.dll. File is reported as corrupt by SFC.
CORRUPT: Timeline_is.dll of component Microsoft-Windows-IE-Timeline_is.


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 109
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 382 datablocks.
Finish time: 2015-08-08 16:01:42.917
----------------------EOF-----------------------

 

[Aura]

109 errors in the SURT log. Let's check them out.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is:
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

 

[Nancy]

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-08-08 16:21


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 2127
No errors detected
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.