Thank you. Please do the following. Let me know if you visibly see any errors while performing these steps.
Step#1 - Check Windows Installer Service
1.
Right-click your
Start button and select
Run.
2. Type
Services.msc in the Open text box of the Run dialog and click OK.
3. The services will be listed. Scroll down to find the
Windows Installer service.
4.
Right-click on the service and select
Start.
5.
Reboot your machine.
Step#2 - DISM /RestoreHealth Scan
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
1.
Right-click on the
Start button and select
Command Prompt (Admin)
2.When command prompt opens,
Copy (Ctrl+C) and
Paste (Right-click > Paste) the following command into it, then press
Enter
Dism /Online /Cleanup-Image /RestoreHealth
3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:
C:\Windows\Logs\CBS\CBS.log
Step#3 - Review installed packages
1. Click your
Start button and type
powershell.
Windows PowerShell will come up in the search.
2.
Right-click on
Windows PowerShell and select
Run as administrator.
3. Answer
Yes to the User Account Control prompt if it comes up.
4.
Copy/Paste the following into the PowerShell window.
Get-WindowsOptionalFeature -online | ft -a | clip.exe
5.
Paste the information into your next post (It will already be on your clipboard so you just need to paste).
FeatureName State
----------- -----
LegacyComponents Disabled
DirectPlay Disabled
SimpleTCP Disabled
SNMP Disabled
WMISnmpProvider Disabled
Windows-Identity-Foundation Disabled
MicrosoftWindowsPowerShellV2Root Enabled
MicrosoftWindowsPowerShellV2 Enabled
Internet-Explorer-Optional-amd64 Enabled
NetFx3 Disabled
IIS-WebServerRole Disabled
IIS-WebServer Disabled
IIS-CommonHttpFeatures Disabled
IIS-HttpErrors Disabled
IIS-HttpRedirect Disabled
IIS-ApplicationDevelopment Disabled
IIS-NetFxExtensibility Disabled
IIS-NetFxExtensibility45 Disabled
IIS-HealthAndDiagnostics Disabled
IIS-HttpLogging Disabled
IIS-LoggingLibraries Disabled
IIS-RequestMonitor Disabled
IIS-HttpTracing Disabled
IIS-Security Disabled
IIS-URLAuthorization Disabled
IIS-RequestFiltering Disabled
IIS-IPSecurity Disabled
IIS-Performance Disabled
IIS-HttpCompressionDynamic Disabled
IIS-WebServerManagementTools Disabled
IIS-ManagementScriptingTools Disabled
IIS-IIS6ManagementCompatibility Disabled
IIS-Metabase Disabled
WAS-WindowsActivationService Disabled
WAS-ProcessModel Disabled
WAS-NetFxEnvironment Disabled
WAS-ConfigurationAPI Disabled
IIS-HostableWebCore Disabled
WCF-HTTP-Activation Disabled
WCF-NonHTTP-Activation Disabled
WCF-Services45 Enabled
WCF-HTTP-Activation45 Disabled
WCF-TCP-Activation45 Disabled
WCF-Pipe-Activation45 Disabled
WCF-MSMQ-Activation45 Disabled
WCF-TCP-PortSharing45 Enabled
IIS-CertProvider Disabled
IIS-WindowsAuthentication Disabled
IIS-DigestAuthentication Disabled
IIS-ClientCertificateMappingAuthentication Disabled
IIS-IISCertificateMappingAuthentication Disabled
IIS-ODBCLogging Disabled
IIS-StaticContent Disabled
IIS-DefaultDocument Disabled
IIS-DirectoryBrowsing Disabled
IIS-WebDAV Disabled
IIS-WebSockets Disabled
IIS-ApplicationInit Disabled
IIS-ASPNET Disabled
IIS-ASPNET45 Disabled
IIS-ASP Disabled
IIS-CGI Disabled
IIS-ISAPIExtensions Disabled
IIS-ISAPIFilter Disabled
IIS-ServerSideIncludes Disabled
IIS-CustomLogging Disabled
IIS-BasicAuthentication Disabled
IIS-HttpCompressionStatic Disabled
IIS-ManagementConsole Disabled
IIS-ManagementService Disabled
IIS-WMICompatibility Disabled
IIS-LegacyScripts Disabled
IIS-LegacySnapIn Disabled
IIS-FTPServer Disabled
IIS-FTPSvc Disabled
IIS-FTPExtensibility Disabled
MSMQ-Container Disabled
MSMQ-Server Disabled
MSMQ-Triggers Disabled
MSMQ-ADIntegration Disabled
MSMQ-HTTP Disabled
MSMQ-Multicast Disabled
MSMQ-DCOMProxy Disabled
NetFx4-AdvSrvs Enabled
NetFx4Extended-ASPNET45 Disabled
MediaPlayback Enabled
WindowsMediaPlayer Enabled
Printing-PrintToPDFServices-Features Enabled
Printing-XPSServices-Features Enabled
RasRip Disabled
MSRDC-Infrastructure Enabled
SearchEngine-Client-Package Enabled
TelnetClient Disabled
TFTP Disabled
Xps-Foundation-Xps-Viewer Enabled
WorkFolders-Client Enabled
SMB1Protocol Enabled
Printing-Foundation-Features Enabled
Printing-Foundation-LPRPortMonitor Disabled
Printing-Foundation-LPDPrintService Disabled
Printing-Foundation-InternetPrinting-Client Enabled
FaxServicesClientPackage Enabled
ScanManagementConsole Disabled
DirectoryServices-ADAM-Client Disabled
ServicesForNFS-ClientOnly Disabled
ClientForNFS-Infrastructure Disabled
NFS-Administration Disabled
RasCMAK Disabled
TIFFIFilter Disabled
Microsoft-Hyper-V-All Disabled
Microsoft-Hyper-V-Tools-All Disabled
Microsoft-Hyper-V Disabled
Microsoft-Hyper-V-Services Disabled
Microsoft-Hyper-V-Hypervisor Disabled
Microsoft-Hyper-V-Management-Clients Disabled
Microsoft-Hyper-V-Management-PowerShell Disabled
IsolatedUserMode Disabled
Client-EmbeddedShellLauncher Disabled
Client-EmbeddedBootExp Disabled
Client-EmbeddedLogon Disabled
Client-UnifiedWriteFilter Disabled
MultiPoint-Connector Disabled