BrianDrab
Emeritus
Excellent. Go ahead and try to install any Windows Updates.
Windows10 Update failures
- Thread starter sminteer
- Start date
sminteer
Member
Looks good, all but 1 successful.
Security Update for Windows 10 for x64-based Systems (KB3135174)
No error messages, but the install log says that this failed to install.
Security Update for Windows 10 for x64-based Systems (KB3135174)
No error messages, but the install log says that this failed to install.
BrianDrab
Emeritus
Good news. When you check for Windows Updates, does this one (KB3135174) still come up in the list to install?
sminteer
Member
yes, it currently is listed as available, requiring restart. But stays in the list after restart, update log says it failed, no further details.
BrianDrab
Emeritus
OK, please attempt the install again. Once it fails please zip attach your CBS.log again. Thanks.
sminteer
Member
cbs.log attached
BrianDrab
Emeritus
Can you manually download this update from the following link and then try to install from the downloaded copy? Please let me know the results.
Microsoft Update Catalog
Microsoft Update Catalog
sminteer
Member
The manual install reported that the update is already installed, and exited.
Checked Windows Update, this update was the only update on the list, awaiting a restart to finish installation. After reboot, Windows Update reported everything up to date. But the update log reported that this update failed, and checking for new updates put this update back on the list.
Checked Windows Update, this update was the only update on the list, awaiting a restart to finish installation. After reboot, Windows Update reported everything up to date. But the update log reported that this update failed, and checking for new updates put this update back on the list.
BrianDrab
Emeritus
OK, please do the following.
Remove Update Manually
1. Right-click on the Start
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
wusa /uninstall /KB:3135174
3. Let me know if it says it was successful or if there are any errors.
Remove Update Manually
1. Right-click on the Start
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
wusa /uninstall /KB:3135174
3. Let me know if it says it was successful or if there are any errors.
sminteer
Member
It was successful, required a reboot, which I did. The update is still on the list, awaiting another restart to install.
BrianDrab
Emeritus
Great. Go ahead and install the update again and let me know how it goes.
sminteer
Member
Still fails unfortunately.
BrianDrab
Emeritus
OK, how about we just repair the OS. The best way to do this is as follows.
1. Download and run the Media Creation Tool.
2. Accept the License Terms.
3. Select "Upgrade this PC now" and let the install run through.
Once this is complete your OS should be fixed and all updates should work again. Let me know how it goes.
1. Download and run the Media Creation Tool.
2. Accept the License Terms.
3. Select "Upgrade this PC now" and let the install run through.
Once this is complete your OS should be fixed and all updates should work again. Let me know how it goes.
sminteer
Member
BrianDrab
Emeritus
OK, next step would be to create a bootable USB drive and attempt the install from that. So I would follow the steps below.
1. Download and run the Media Creation Tool.
2. Accept the License Terms.
3. Select "Create installation media for another PC"
4. A couple screens later select USB flash drive. Make sure you have one plugged in to your computer at this point. Ensure there is no data on the USB drive that you need to keep.
5. Click Next and go ahead and create the install media on the USB drive.
6. Now, reboot your machine in to a Clean Boot state by following the instructions in the link below.
http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
7. Now attempt the install by running the setup from the USB drive.
Let me know how it goes.
1. Download and run the Media Creation Tool.
2. Accept the License Terms.
3. Select "Create installation media for another PC"
4. A couple screens later select USB flash drive. Make sure you have one plugged in to your computer at this point. Ensure there is no data on the USB drive that you need to keep.
5. Click Next and go ahead and create the install media on the USB drive.
6. Now, reboot your machine in to a Clean Boot state by following the instructions in the link below.
http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
7. Now attempt the install by running the setup from the USB drive.
Let me know how it goes.
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