[WinServer2008R2] CSI Missing Identity in CheckSUR log

Try to uninstall and re-install a Windows Update:

1. Click the Start button and select Control Panel.
2. Click the Programs link.
3. Click the View installed updates link.
4. In the Search Installed Updates field in the upper right corner of the screen, type in KB2957509
5. If found, please select the update and choose Uninstall. Reboot if prompted.
6. If it was found and uninstalled then please download the update Download Security Update for Windows Server 2008 R2 x64 Edition (KB2957509) from Official Microsoft Download Center again and re-install. Reboot if prompted.
7. Report the result.
 
It was installed and I was able to uninstall it but now it will not reinstall. Installation fails every time, even after a restart. Generic "failed to install all updates" message.
 
Check for Windows Updates again and see if KB2957509 shows up in the list of available updates.
 
Good. Now try to uninstall KB3179573 and KB3122648.
Reboot and run Windows Updates again and see if they show up again.
 
Both of those updates were never installed so I was unable to uninstall them. However, after doing a "shutdown and update" and then starting the server back up, neither one showed up as an available update for about 10 minutes. While I was typing this reply they showed up again though.

Update history shows that 6 updates failed during the "shutdown and update". KB4019112, KB3092601, KB3122648, KB2957509, KB3179573, KB4019264

The current list of available updates is: KB4019112, KB3092601, KB3122648, KB3179573, KB4019264
 
Please do following:

FRST Registry Search
 1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB2957509 into the Search box and click the Search Registry button.
Search.JPG


8. When the scan is complete a notepad window will open with the results. Please copy and paste the contents in your next reply. If for some reason notepad doesn't open the file should be
saved on your desktop named Search.txt.
9. You may close any remaining open windows now.
 
Looks like it didn't find anything:

Farbar Recovery Scan Tool (x64) Version: 01-06-2017
Ran by it (01-06-2017 16:35:21)
Running from C:\Users\it\Desktop
Boot Mode: Normal
================== Search Registry: "KB2957509" ===========

====== End of Search ======
 
Please do following:

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Server Manager dialog.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB3179573;KB3122648 into the Search box and click the Search Registry button.
Search.JPG


7. When the scan is complete a notepad window will open with the results. Please copy and paste the contents in your next reply. If for some reason notepad doesn't open the file should be saved on your desktop named Search.txt.
8. You may close any remaining open windows now.
 
Farbar Recovery Scan Tool (x64) Version: 07-06-2017 01
Ran by it (08-06-2017 07:26:01)
Running from C:\Users\it\Desktop
Boot Mode: Normal
================== Search Registry: "KB3179573;KB3122648" ===========

===================== Search result for "KB3179573" ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\Package_for_KB3179573~31bf3856ad364e35~amd64~~6.1.1.0]

===================== Search result for "KB3122648" ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\Package_for_KB3122648~31bf3856ad364e35~amd64~~6.1.1.0]
====== End of Search ======
 
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

FRST64.exe is still running but with a blank grey screen and a "not responding" message. The contents of the Fixlog.txt currently show:

Fix result of Farbar Recovery Scan Tool (x64) Version: 07-06-2017 01
Ran by it (08-06-2017 15:32:08) Run:1
Running from C:\Users\it\Desktop
Loaded Profiles: it & AAD_de2d507c9d1c (Available Profiles: stuart.walsh & it & AAD_de2d507c9d1c)
Boot Mode: Normal
==============================================


fixlist content:
*****************
CloseProcesses:
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\Package_for_KB3179573~31bf3856ad364e35~amd64~~6.1.1.0]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ApplicabilityEvaluationCache\Package_for_KB3122648~31bf3856ad364e35~amd64~~6.1.1.0]




*****************


Processes closed successfully.

Should I leave it running and wait, or force close it? It seems like it's done all that the fixlist.txt told it to do.
 
I had to restart the server this morning to get some of the services back up that were needed for the workday. Running that fix appeared to have shut down almost every service that was running.
 
Farbar Recovery Scan Tool (x64) Version: 07-06-2017 01
Ran by it (09-06-2017 11:08:21)
Running from C:\Users\it\Desktop
Boot Mode: Normal


================== Search Registry: "KB3179573;KB3122648" ===========


====== End of Search ======
 
Please check for Windows Updates again and let us know which ones show up to install.
 
Ran the Windows Update Check again. Below is the list of available updates it found under "Important".

KB4019264
KB4019112
KB3122648
KB3092601
KB3179573
 
Try to install KB3179573 only and tell us the result. If it fails, post the CBS.log as attachment.
 
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