[WinServer2008R2SP1] Windows Update fails/IE doesn't work/IE can't be installed

Re: Win Server 2008 R2 SP1 - Windows Update fails/IE doesn't work/IE can't be install

Server was rebooted but IE state is unchanged.When installing with DISM yesterday didn't get any errors

So I tried to install IE 11 using the installer from MS and got this error "Internet Explorer did not finish installing. Setup can't continue because a more recent version of Internet Explorer is installed on your computer"

So I checked Program and Features\View installed Updates and showing IE10 and tried to uninstall it and got this error "An error has occurred. Not all of the updates were successfully uninstalled"

Any tricks?

Thanks
 
Re: Win Server 2008 R2 SP1 - Windows Update fails/IE doesn't work/IE can't be install

Let's try removing Internet Explorer 11.

Remove Update with DISM

  1. Download the update here: http://download.microsoft.com/downl...70-4B59EA148EAA/IE11-Windows6.1-x64-en-us.exe
  2. Copy the file to a convenient location (such as C:\temp).
  3. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp

    replace C:\temp with your path if different

    IE11-Windows6.1-x64-en-us.exe /x:C:\temp\

    DISM.exe /Online /Remove-Package /PackagePath:C:\temp\IE-Win7.cab

  6. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation.
    Do you want to restart the computer now (Y/N)?
  7. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  8. Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied.
  9. Paste (Ctrl+V) it into your next post, then zip and attach C:\Windows\Logs\CBS\CSB.log
 
Tried above and got this:

C:\temp>DISM.exe /Online /Remove-Package /PackagePath:C:\temp\IE-Win7.cab

Deployment Image Servicing and Management tool
Version: 6.1.7600.16385

Image Version: 6.1.7601.18489

Processing 1 of 1 - Removing package Microsoft-Windows-InternetExplorer-Package-
TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428

The operation completed successfully.

Wasn't prompted to reboot but did so anyway

Tested IE and unchanged

Ran IE 11 install again and got this message " Internet Explorer did not finish installing, Setup can't continue because a more recent version of Internet Explorer is installed on your computer"

Reviewed the C:\Windows\IE11_main.log (Setup exit code: 0x00009C48 (40008) - A more recent version of Internet Explorer is installed.)

Ran this from a elevated command prompt:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\administrator.IPAC>FORFILES /P %WINDIR%\servicing\Packages /M Microsoft
-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname
&& start /w pkgmgr /up:@fname /norestart"
ERROR: Files of type "Microsoft-Windows-InternetExplorer-*11.*.mum" not found.

C:\Users\administrator.IPAC>FORFILES /P %WINDIR%\servicing\Packages /M Microsoft
-Windows-InternetExplorer-*10.*.mum /c "cmd /c echo Uninstalling package @fname
&& start /w pkgmgr /up:@fname /norestart"

Uninstalling package "Microsoft-Windows-InternetExplorer-Optional-Package~31bf38
56ad364e35~amd64~en-US~10.2.9200.16521"
Uninstalling package "Microsoft-Windows-InternetExplorer-Optional-Package~31bf38
56ad364e35~amd64~~10.2.9200.16521"
Uninstalling package "Microsoft-Windows-InternetExplorer-Package-MiniLP~31bf3856
ad364e35~amd64~en-US~10.2.9200.16521"
Uninstalling package "Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf38
56ad364e35~amd64~~10.2.9200.16521"
Uninstalling package "Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e3
5~amd64~en-US~10.2.9200.16521"
Uninstalling package "Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e3
5~amd64~~10.2.9200.16521"
Uninstalling package "Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf38
56ad364e35~amd64~~10.2.9200.16521"

Kept on getting this when doing IE 10 "Operation Failed with 0x80070005 Access is denied"

View attachment CBS.zip

Any ideas where to go from here?

Thanks again
 
Similar issue here while attempting to install 64-bit IE 11, with the 32-bit version of IE 11 presently installed, on 64-bit Windows 7 Pro OS. After running the MS downloaded off-line installer (IE11-Windows6.1-x64-en-us.exe), the 32-bit IE shortcut icon is displayed in the "Start Menu" and that is exactly what you get, when in reality it should be the 64-bit version.

On one occassion, the IE "Start Menu" icon displayed as the 64-bit IE shortcut, but it started version 8 of IE. Huhh!

Over the past three days I have spent hours trying to get IE 11 64-bit to properly install and run on my machine. I have followed the steps in this thread as well as many others, including Microsoft TechNet... to no avail. One page on Microsoft's support site provided a link to verify that all updates related to IE 11 64-bit were installed. Subsequent to this step, there were no updates missing, but three returned results that the updates were not required. What gives, Microsoft?

I'm beginning to believe there is no solution to this problem. If you have found one, please post here for all to see.
 
I tried adding IE11-Windows6.1-KB2956283-x64.msu to C:\Windows\CheckSur\packages
Ran CheckSUR again

this is the log after:
Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-04-27 13:23

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_11.2.9600.16428_none_e440068bb6e1438c        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.16428_none_f59a25aa3737acc2        
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ie-antiphishfilter_31bf3856ad364e35_11.2.9600.16428_none_81ca8de1c86f4ca9        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-extcompat_31bf3856ad364e35_11.2.9600.16428_none_1f06bf10eba837c0        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-f12resources_31bf3856ad364e35_11.2.9600.16428_none_64c27f2722454357        
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_11.2.9600.16428_none_15721d9aae8950e7        
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_11.2.9600.16428_none_3b1b8f66337aabc3        
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_11.2.9600.16428_none_cdc5a77ff6e9c343        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_11.2.9600.16428_none_29fabd67a19261e9        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-ieetwcollector_31bf3856ad364e35_11.2.9600.16428_none_a56da9e617d4f97e        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_11.2.9600.16428_none_7190b91e66e6c21d        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_11.2.9600.16428_none_e17cf2374a085075        
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ie-extcompat_31bf3856ad364e35_11.2.9600.16428_none_c2e8238d334ac68a        
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ie-f12tools_31bf3856ad364e35_11.2.9600.16428_none_0f78b652edd1b7a5        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-ieshims_31bf3856ad364e35_11.2.9600.16428_none_29e44303af473479        
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_11.2.9600.16428_none_88216b07fe83d256        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-memoryanalyzer_31bf3856ad364e35_11.2.9600.16428_none_a54e2b30089fa8b4        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.16428_none_11b913172f0cb26f        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-f12tools_31bf3856ad364e35_11.2.9600.16428_none_6b9751d6a62f28db        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-ieproxy_31bf3856ad364e35_11.2.9600.16428_none_7285f76d5f9ece0b        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-antiphishfilter_31bf3856ad364e35_11.2.9600.16428_none_dde9296580ccbddf        
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ieinstal_31bf3856ad364e35_11.2.9600.16428_none_6ed450a8ee531df1        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ieinstal_31bf3856ad364e35_11.2.9600.16428_none_caf2ec2ca6b08f27        
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ie-versioninfo_31bf3856ad364e35_11.2.9600.16428_none_855e56b391aadf3f        
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_11.2.9600.16428_none_cddc21e3e934f0b3        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_11.2.9600.16428_none_973a2ae9ebd81cf9        
(f)    CSI Missing Winning Component Key    0x00000000    wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_11.2.9600.16428_none_ffeecffc6b986ebd        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_11.2.9600.16428_none_a827c83273877b14        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.16428_none_46f97fadc32d3aef        
(f)    CSI Missing Winning Component Key    0x00000000    wow64_microsoft-windows-ieframe_31bf3856ad364e35_11.2.9600.16428_none_514e29fff78dfcea        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-scripting-jscript9_31bf3856ad364e35_11.2.9600.16428_none_26809fbdd2bfa85c        
(f)    CSI Missing Winning Component Key    0x00000000    amd64_microsoft-windows-ie-f12_31bf3856ad364e35_11.2.9600.16428_none_d00b4e4cfd710fb8        
(f)    CSI Missing Winning Component Key    0x00000000    x86_microsoft-windows-ie-ieproxy_31bf3856ad364e35_11.2.9600.16428_none_16675be9a7415cd5        
(f)    CSI Missing Winning Component Key    0x00000000    wow64_microsoft-windows-scripting-jscript9_31bf3856ad364e35_11.2.9600.16428_none_30d54a1007206a57        

Summary:
Seconds executed: 167
 Found 34 errors
  CSI Missing Winning Component Key Total count: 34

Ran SFC and no issues found
Ran SFCFix
Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-04-27 13:36:56.012
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          34
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 90 datablocks.
Finish time: 2017-04-27 13:37:19.847
----------------------EOF-----------------------

Any assistance cleaning up the "CSI Missing Winning Component Key" would be greatly appreciated
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
View attachment SFCFix.zip

Once complete, please run SURT again and attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

Once complete, run SURT again then attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.
 
Done

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-05-12 16:19:22.853
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Using .zip script file at C:\temp\SFCFix.zip [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_11.2.9600.16428_301e62752e193974.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_11.2.9600.16428_36b7b2c4e1cefd61.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_11.2.9600.16428_301e62752e193974.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_11.2.9600.16428_36b7b2c4e1cefd61.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 92 datablocks.
Finish time: 2017-05-12 16:19:23.314
Script hash: 8bkFBKnj5gmojXTTIeEjvG9Ufjd6mdYQjHl1cjg6RMU=
----------------------EOF-----------------------

View attachment CheckSUR.log
 
Looks good. Let's check the result with SFC.

SFC Scan

  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  4. This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.
 
Looks like SFC doesn't find any problems.

What version does Internet Explorer show (Help -> about Internet Explorer)?
 
It opens but can't do that (see image in post on 02-22-2017, 10:05 AM)

When I check the EXE it's shows 10.0.9200.16720

Should I try to install IE 11?
 
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