[SOLVED] [WinServer2008R2SP1 x64] can't install KB4012215 or KB3207752

[LordKaos]

Thanks BrianDrab for the edition of the post.

Should I send the requested files directly to Softwaremaniac?

Thanks!

 

[BrianDrab]

We got them before removing the link. No worries.

 

[Sysnative Windows Update]

Please uninstall Kaspersky Small Office Security 17.0.0. We need to do this as part of the troubleshooting of this issue.

 

[LordKaos]

Bring me a copule of days to do that. I have a complex configuration in Kaspersky rules, permissions, etc...so I need to test if I can restore them completely later.

Thanks!

 

[Sysnative Windows Update]

Hi, are you still with us?

 

[LordKaos]

Hi!

Well, today I can test without the Kaspersky antivirus and the same error while installing the update. :huh:

Any next step? Thanks!!

 

[Sysnative Windows Update]

Try installing the update again and if it fails, attach the CBS.log.

 

[LordKaos]

Hi! Here´s the log. View attachment CBS 20170901.zip
If this info can help: I test and I see two available updates:
- KB4034664 (the problematic one)
- KB2894854

If I select only the KB2894854, the system install it, brings me an successfully installed message, but when I check for updates again, it appears again (as well as the KB4034664).

The attached cbs.log is the one created after that successful update, and the later failed update. So as I see, the KB2894854 is reporting an OK, but it is wrong.

Thanks again.

 

[Sysnative Windows Update]

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2894854

4. Let me know if it says it was successful or if there are any errors.

 

[LordKaos]

hi again.

2894854 returns that it wasn't installed, I find manually that the 2894854v2. installed, manually removed it, reboot, tried again and the same problem with the monthly update.

 

[Sysnative Windows Update]

FRST Registry Search
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter afterwards
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. As long as you see "The operation completed successfully." in the command prompt window then you can continue
5. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You may use the one you already have downloaded.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB2894854into the Search box and click the Search Registry button.


8. When the scan is complete a notepad window will open with the results. Please copy and paste the contents in your next reply. If for some reason notepad doesn't open the file should be
saved on your desktop named Search.txt.
9. You may close any remaining open windows now.

 

[LordKaos]

Hi!

This is the output:

Farbar Recovery Scan Tool (x64) Version: 20-08-2017
Ran by administrator (09-09-2017 12:53:35)
Running from C:\Comunes
Boot Mode: Normal

================== Search Registry: "KB2894854" ===========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\E2B20B7D7DA574537A3F310C8AB4FB0C]
"KB2894854"="Servicing_Key"

====== End of Search ======

 

[Sysnative Windows Update]

Please attempt to install KB2894854, but make sure you do not reboot if Windows Update says you need to, but post back after the install.

 

[LordKaos]

This is the result after installing.
Reboot was not required, but as I mentioned before, if I check ofr updates again, the update is still pending.

================== Search Registry: "KB2894854" ===========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\E2B20B7D7DA574537A3F310C8AB4FB0C]
"KB2894854"="Servicing_Key"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\E2B20B7D7DA574537A3F310C8AB4FB0C]
"KB2894854v2"="Servicing_Key"
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Patches\7C1ABC7F5B5E9E93691354E9F10EC854\SourceList]
"PackageName"="NDP45-KB2894854.msp"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Microsoft .NET Framework 4.5.1 Hotfix Rollup (KB2908383)\KB2894854v2]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Updates\Microsoft .NET Framework 4.5.1 Hotfix Rollup (KB2908383)\KB2894854v2]
"PackageName"="Security Update for Microsoft .NET Framework 4.5.1 Hotfix Rollup (KB2894854v2)"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Updates\Microsoft .NET Framework 4.5.1 Hotfix Rollup (KB2908383)\KB2894854v2]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Updates\Microsoft .NET Framework 4.5.1 Hotfix Rollup (KB2908383)\KB2894854v2]
"ARPLink"="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{92FB6C44-E685-45AD-9B20-CADF4CABA132}.KB2894854v2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Updates\Microsoft .NET Framework 4.5.1 Hotfix Rollup (KB2908383)\KB2894854v2]
"PackageName"="Security Update for Microsoft .NET Framework 4.5.1 Hotfix Rollup (KB2894854v2)"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{92FB6C44-E685-45AD-9B20-CADF4CABA132}.KB2894854v2]
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{92FB6C44-E685-45AD-9B20-CADF4CABA132}.KB2894854v2]
""="KB2894854v2"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{92FB6C44-E685-45AD-9B20-CADF4CABA132}.KB2894854v2]
"DisplayName"="Security Update for Microsoft .NET Framework 4.5.1 Hotfix Rollup (KB2894854v2)"
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{92FB6C44-E685-45AD-9B20-CADF4CABA132}.KB2894854v2]
"RegistryLocation"="HKEY_LOCAL_MACHINE\Software\Microsoft\Updates\Microsoft .NET Framework 4.5.1 Hotfix Rollup (KB2908383)\KB2894854v2"

====== End of Search ======

 

[Sysnative Windows Update]

Please go to your temp directory (C:\Users\<YourUserName>\AppData\Local\Temp\) and zip up and attach any files that begin with KB289485.

 

[LordKaos]

View attachment dd_NDP45-KB2894854-v2-x64_decompression_log.txt

Hi!

Not beggining with the KB289485 but it's contained in the filename: "dd_NDP45-KB2894854-v2-x64_decompression_log.txt"

 

[Sysnative Windows Update]

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[LordKaos]

Hi!

Well, after doing that I tried to install the updates and 5 updates appear listed. (here's the log)
I try with KB4038777, looks good and restarted after that update and if appears to be successful.

Windows Update again and only three are listed.
KB4041083
KB2894854
KB890830

Tested KB2894854 alone....no errors, but still pending after finish. :banghead:

Test again with all three remaining...restart after installing...


...KB2894854 is still pending :grin1:

I download the standalone installer fot the KB2894854v2 from the Microsoft site, it runs ok and appears in the update list as applied, but for Windows Update still remain as pending.

I think that the worst part if finished until the next monthly rollup...what do you think?

Marcelo

 

[Sysnative Windows Update]

If you agree, we will stop here and wait until the next Monthly Rollup. If you have issues then, feel free to start a new thread.

 

[LordKaos]

Thank you Pal.
I'm asking for donating you for a couple of beers :grin1: