[SOLVED] WS2012r2 Windows Update failed with error 80073701

T

taxi01

Contributor
Joined
May 7, 2017
Posts
429
Hi,

When attempting to install KB5003209, I am getting error 80073701 for WS2012r2.
Ran SFC /scannow = no errors; Ran DISM /Online /Cleanup-Image /RestoreHealth and fixed, but if i install KB5003209 again, after i reboot, same error.

I have done the above 5 times reboot/without rebooting after repairs.
SFCFix attached too.
Thanks again for your help.
 

Attachments

Hi,

Please provide the following files...

Retrieve the Components Hive
  1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file
  2. Please copy the COMPONENTS file to your desktop
    Note: If you receive an error that this file is in-use, simply reboot your computer and try again
  3. Right-click on this file on your Desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your Desktop
  4. If file will is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to Swiss Transfer and just provide the link for the file here


Export Registry Hive (CBS)
  • download the script ExportCBSRegistry2.cmd and save it to the Desktop
  • right-click the file ExportCBSRegistry2.cmd and select Run as administrator
  • when the script ends a new file called SoftwareCBS.zip will be located on the Desktop
  • If the zip file is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to Swiss Transfer and just provide the link for the file here


Export Registry keys (SBS)
  • download the script ExportSbSRegistry.cmd and save it to the Desktop
  • right-click the file ExportSbSRegistry.cmd and select Run as administrator
  • when the script ends a new file called SoftwareSBS.zip will be located on the Desktop
  • If zip file is too large to upload to the forum please share the file using a service like Dropbox, Google Drive, etc. or upload to Swiss Transfer and just provide the link for the file here
 
Hi,

Lets try this:

Install Update using Dism
  1. Please download KB3155784 save the file to c:\windows\temp
  2. change the name of the update file to a smaller name Windows8.1-KB3155784-x64.msu
    (keep the extension .msu in the end of the file name in case its visible if not ignore that)
  3. open the Command Prompt as Administrator
  4. type or Copy & Paste the following commands line by line:

    cd /d c:\windows\temp
    expand Windows8.1-KB3155784-x64.msu -f:* C:\windows\temp
    DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Windows8.1-KB3155784-x64.cab
  5. You should receive the message:
    The operation completed successfully.
    Restart Windows to complete this operation.
    Do you want to restart the computer now (Y/N)?
  6. Make sure to allow the computer to restart if prompted.

    If you receive any other message:
  7. Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied.
  8. Paste (Ctrl+V) it into your next post please.

Note: If DISM fails please attach the CBS.log
 
Hi SleepyDude,
Error. Attached cbs file as requested.
Thanks again and kind regards.

Code: 
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>cd\temp\kb

C:\temp\kb>cd /d c:\windows\temp

c:\Windows\Temp>expand Windows8.1-KB3155784-x64.msu -f:* C:\windows\temp
Microsoft (R) File Expansion Utility  Version 6.3.9600.17415
Copyright (c) Microsoft Corporation. All rights reserved.

Can't open input file: windows8.1-kb3155784-x64.msu.


c:\Windows\Temp>expand Windows8.1-KB3155784-x64.msu -f:* C:\windows\temp
Microsoft (R) File Expansion Utility  Version 6.3.9600.17415
Copyright (c) Microsoft Corporation. All rights reserved.

Adding C:\windows\temp\WSUSSCAN.cab to Extraction Queue
Adding C:\windows\temp\Windows8.1-KB3155784-x64.cab to Extraction Queue
Adding C:\windows\temp\Windows8.1-KB3155784-x64-pkgProperties.txt to Extraction
Queue
Adding C:\windows\temp\Windows8.1-KB3155784-x64.xml to Extraction Queue

Expanding Files ....

Expanding Files Complete ...
4 files total.

c:\Windows\Temp>DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Windo
ws8.1-KB3155784-x64.cab

Deployment Image Servicing and Management tool
Version: 6.3.9600.19408

Image Version: 6.3.9600.19397

Processing 1 of 1 - Adding package Package_for_KB3155784~31bf3856ad364e35~amd64~
~6.3.1.2
[===============            26.3%                          ]
An error occurred - Package_for_KB3155784 Error: 0x80073712

Error: 14098

The component store has been corrupted.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

c:\Windows\Temp>
c:\Windows\Temp>
 

Attachments

SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Download the file SFCScript.txt, attached below, and save this to your Desktop
  • On your Desktop, make sure you have the two files:
    myjIXnC.png
    SFCFix.exe and
    8RAhYFg.gif
    SFCScript.txt
  • Drag the file SFCScript.txt onto the file SFCFix.exe and release it
  • The SFCFix tool will process the script
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post
 

Attachments

Hi SleepyDude,

Results as requested. Thanks!
Code: 
SFCFix version 3.0.2.1 by niemiro.
Start time: 2021-06-23 01:30:51.039
Microsoft Windows Server 2012 R2 Update 3 - amd64
Using .txt script file at C:\Users\Administrator\Desktop\SFCScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.19750 (winblue_ltsb_escrow.200610-1700)\ComponentFamilies\amd64_volmgr.inf_31bf3856ad364e35_none_f1b11b4c49faa470\v!6.3.9600.18302.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_volmgr.inf_31bf3856ad364e35_6.3.9600.18302_none_549f46ca82d5e4f0.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.19750 (winblue_ltsb_escrow.200610-1700)\ComponentFamilies\amd64_volmgr.inf_31bf3856ad364e35_none_f1b11b4c49faa470\v!6.3.9600.18302.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.19750 (winblue_ltsb_escrow.200610-1700)\ComponentFamilies\amd64_volmgr.inf_31bf3856ad364e35_none_f1b11b4c49faa470\v!6.3.9600.18302.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_volmgr.inf_31bf3856ad364e35_6.3.9600.18302_none_549f46ca82d5e4f0.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.19750 (winblue_ltsb_escrow.200610-1700)\ComponentFamilies\amd64_volmgr.inf_31bf3856ad364e35_none_f1b11b4c49faa470\v!6.3.9600.18302.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 529 datablocks.
Finish time: 2021-06-23 01:30:51.561
Script hash: EgfBtNAu+OiG2ptgAw86NAE3r7C8hWFMYXf0FOpT1zc=
----------------------EOF-----------------------
 
Hi,

I did some adjustments to the fix...

SFCFix Script

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...
  • Download SFCFix.exe (by Niemiro) and save it to the Desktop
  • Download the file SFCScript.txt, attached below, and save this to your Desktop
  • On your Desktop, make sure you have the two files:
    myjIXnC.png
    SFCFix.exe and
    8RAhYFg.gif
    SFCScript.txt
  • Drag the file SFCScript.txt onto the file SFCFix.exe and release it
  • The SFCFix tool will process the script
  • Upon completion, a log file SFCFix.txt should be created on your Desktop
  • Open the SFCFix.txt log and copy & paste the contents to your post
 

Attachments

Hi SleepyDude,
Completed, attached results. Thanks.
Code: 
SFCFix version 3.0.2.1 by niemiro.
Start time: 2021-06-23 21:29:29.997
Microsoft Windows Server 2012 R2 Update 3 - amd64
Using .txt script file at C:\Users\Administrator\Desktop\SFCScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_volmgr.inf_31bf3856ad364e35_6.3.9600.18302_none_549f46ca82d5e4f0.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.19750 (winblue_ltsb_escrow.200610-1700)\ComponentFamilies\amd64_volmgr.inf_31bf3856ad364e35_none_f1b11b4c49faa470\v!6.3.9600.18302.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_volmgr.inf_31bf3856ad364e35_6.3.9600.18302_none_549f46ca82d5e4f0.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.19750 (winblue_ltsb_escrow.200610-1700)\ComponentFamilies\amd64_volmgr.inf_31bf3856ad364e35_none_f1b11b4c49faa470\v!6.3.9600.18302.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.19750 (winblue_ltsb_escrow.200610-1700)\ComponentFamilies\amd64_volmgr.inf_31bf3856ad364e35_none_f1b11b4c49faa470\v!6.3.9600.18302.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\volmgr.inf_31bf3856ad364e35_6.3.9600.18302_549f46ca82d5e4f0.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_volmgr.inf_31bf3856ad364e35_6.3.9600.18302_none_549f46ca82d5e4f0.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.3.9600.19750 (winblue_ltsb_escrow.200610-1700)\ComponentFamilies\amd64_volmgr.inf_31bf3856ad364e35_none_f1b11b4c49faa470\v!6.3.9600.18302.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\volmgr.inf_31bf3856ad364e35_6.3.9600.18302_549f46ca82d5e4f0.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 530 datablocks.
Finish time: 2021-06-23 21:29:31.970
Script hash: w2c3jUniHG4bOh2T3PINwiqhZqHlcHXfZQMaA8XZEi4=
----------------------EOF-----------------------
 
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