Hi,
Please provide the system and application event logs.
Please provide the system and application event logs.
- Click the Start button and in the search box, type Command Prompt
- When you see Command Prompt on the list, right-click on it and select Run as administrator.
Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code:wevtutil epl SYSTEM "%userprofile%\Desktop\System.evt" wevtutil epl APPLICATION "%userprofile%\Desktop\Application.evt" PowerShell Compress-Archive -Path "%userprofile%\Desktop\*.evt" -DestinationPath "%UserProfile%\Desktop\EventLogs.zip"
- These commands will collect the System and Application logs and create EventsLogs.zip on your Desktop.
- Attach this file in your next reply.