[SOLVED] WU problem with KB5023702 DISM & SFC passes, error 0x800f0982

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.
 

Attachments

Error 0x8007371b this time..

CBS.zip

Is there a way to purge the old CBS logs so they can be posted here? Can I just delete them before an operation?
 
Please don't delete any logfile while fixing, uploading to WeTransfer or a more private hosting like Google Drive is just fine.

Export SBS (SideBySide) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbdc454cdb-Export-SBS-hive.png

  • Name this file SideBySide (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Thanks, there are a lot of references into the regitry to csheck so this can take some time. When I have done so I will provide the next fix.
 
Hi,

Please attempt to update again with Process Monitor running, perhaps I can use this trace to create a fix for all the corruptions.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.



4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.
 
Hi Maxstar, the log file is about 30GB, is that normal? I tried a few times with clearing the log between trials, now I'm compressing it with a higher compression and it looks about 3GB. I'll split it to 2 and uploaded it soon...
 
Hi Maxstar,

I really had a fight to upload the files..

But at the end I made it. I tried to upload the 3gb file to internxt but it would fail every time. I uploaded the split files instead and it worked (both files in a different place):

Part1
Part2
 
I don't know what is going on here, but this system is looking for components and specific language packs which are not installed.

  • ja-JP - Japanese
  • fi-FI - Fins (suomi)
  • fr-FR - French
  • lt-LT - Litouws (Lithuanian)
  • tr-TR - Turkish
  • ... and much more...
I'll need to do some research... :rolleyes:
 
Thanks Maxstar. I just checked the system and cannot find any other languages than EN. Its weird. Is there a way to clean the store so the system looks for EN UK only?
 
Hi,

All these components are related to TimeZone features I just overlooked that yesterday, so it's normal that they exist. In the meantime I have filtered the ProcMon trace and rebuild all the corrupted keys.

Step 1. Download
6437fe135e156-Acelogix-RegBak.png
Acelogix RegBak (Portable) to create a backup of the registry.
  • Extract RegBak.zip and right-click regbak64.exe and select "Run as administrator".
  • Click on the button New backup and choose the location where you want to save the backup.
  • Optional: enter a description for this backup.
  • Now click on the option "Click here to view details".
  • Ensure the option Select hives not loaded by Windows is checked, to be sure the following items are included in the backup.
    64380402c500f-Acelogix-RegBak-Settings.png
  • Click Ok to save these settings and press Start to create the backup.
  • When completed you will see the message: Finished succesfully.


Step 2.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

The script completed succesfully, so please attempt to update and let me know the result. If it fails attach a new copy of the CBS logs.
 
Could you please provide a new copy of the COMPONENTS and SBS hive.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.


Export SBS (SideBySide) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbdc454cdb-Export-SBS-hive.png

  • Name this file SideBySide (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Thanks, I'll need to prepare a new script for several other registry keys so this can take some time.
 
Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

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