[SOLVED] [Win8.1] KB2919355 Update: failure to configure updates, reverting changes

Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Thanks xilolee! Hi Alex, even with scratch instead of scartch I still get the same error.
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Hi LP,

Lets see if we can clear this another way.

First, start an Elevated Command Prompt: https://www.sysnative.com/forums/wind...vista-7-a.html
and copy and paste in the following:

fsutil resource setautoreset true %SystemDrive%\

attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
del %SystemRoot%\System32\Config\TxR\*

attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
del %SystemRoot%\System32\SMI\Store\Machine\*.blf
del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

Try windows update again, if it fails please continue.

Please go navigate to C:\Windows\winsxs and copy any files with a similar name to pending.xml (e.g. pending.xml, pending.xml.bad, pending.xml_dfsadf78 etc.) to your folder on the Desktop [there may not be any, just if there are].

Software Distribution rename

  • Click Start -> Type in CMD in the search -> Right click on cmd.exe and choose Run as Administrator
  • Entre in the following commands:
    net stop wuauserv
    ren %SystemRoot%\SoftwareDistribution\Download DL.bak
    ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
    net start wuauserv

Once completed please try and run windows update again.
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Thanks Alex,

I tried the first sequence of commands and I get the following error. I ran the sequence of commands straight after a cold boot.

Code: 
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Windows\system32>fsutil resource setautoreset true %SystemDrive%\
The operation completed successfully.
C:\Windows\system32>
C:\Windows\system32> attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
C:\Windows\system32> del %SystemRoot%\System32\Config\TxR\*
C:\Windows\System32\Config\TxR\*, Are you sure (Y/N)? y
C:\Windows\System32\Config\TxR\{e3cd169a-2982-11e3-93f0-b8ca3aed61a8}.TxR.0.regt
rans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{e3cd169a-2982-11e3-93f0-b8ca3aed61a8}.TxR.1.regt
rans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{e3cd169a-2982-11e3-93f0-b8ca3aed61a8}.TxR.2.regt
rans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{e3cd169a-2982-11e3-93f0-b8ca3aed61a8}.TxR.3.regt
rans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{e3cd169a-2982-11e3-93f0-b8ca3aed61a8}.TxR.4.regt
rans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{e3cd169a-2982-11e3-93f0-b8ca3aed61a8}.TxR.blf
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{e3cd169b-2982-11e3-93f0-b8ca3aed61a8}.TM.blf
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{e3cd169b-2982-11e3-93f0-b8ca3aed61a8}.TMContaine
r00000000000000000001.regtrans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{e3cd169b-2982-11e3-93f0-b8ca3aed61a8}.TMContaine
r00000000000000000002.regtrans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\system32>
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Thanks Alex, they're still in use (I tried in Safe Mode with Networking)

Edit: Actually, it looks like fewer were in use this time than the previous attempt.

Code: 
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\Windows\system32>fsutil resource setautoreset true %SystemDrive%\
The operation completed successfully.
C:\Windows\system32>
C:\Windows\system32> attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
C:\Windows\system32> del %SystemRoot%\System32\Config\TxR\*
C:\Windows\System32\Config\TxR\*, Are you sure (Y/N)? y
C:\Windows\System32\Config\TxR\{e3cd169b-2982-11e3-93f0-b8ca3aed61a8}.TM.blf
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{e3cd169b-2982-11e3-93f0-b8ca3aed61a8}.TMContaine
r00000000000000000001.regtrans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\Config\TxR\{e3cd169b-2982-11e3-93f0-b8ca3aed61a8}.TMContaine
r00000000000000000002.regtrans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\system32>
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

The laptop with Win 8.1 that prompted my original post is awaiting the same fate - unless any of my final few hacks clear the blockage.
I returned it to customer with KB2919355 hidden to prevent the endless install/revert cycle - while she scheduled time for a final fix or refresh/reinstall

This update fails for so many different reasons - some trivial and some obscure - and it appears some are almost untraceable.
The list kept by Susan Bradley (MVP) - that I linked to stands at 13 different known causes for failure - I'm sure there are more as yet undocumented
KB2919355 issues being tracked | Windows Secrets Lounge

Will report back on my final findings and solution.
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Thanks Alex for all your help and DougC, too.

I think I'll bite the bullet here and do a refresh or reset of my PC and see if that helps. It's a real pain that Microsoft has now hit this rough patch with its updates.
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Sorry no better solution was found, but we just kept on hitting brick wall after brick wall.
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Yeah, it's a pain. I just tried resetting and it wouldn't due to an unspecified error. It seems there is something really strange going on with this machine. Anyway, I do really appreciate you trying to help me.
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Having spent another 4 hours analyzing logs and running every cleanup sequence - nothing worked - another big waste of time!!
- KB2919355 always got to 99% and then reverted all the changes.

So I did bite the bullet and I was able to do a Win 8 Refresh - initiated from within the working Windows 8.1 system
- which cleared the KB2919355 problem!!!

The Refresh reverted the system back to a clean Win 8.0 installation
- by creating a new C:\Windows folder (it renames the old one as Windows.old)
This route preserved the User account and all the user data (Docs, Photos etc)

I then manually selected and installed KB2871389 which allows you to bypass all the other Win8.0 updates
- and go straight to the Windows Store and download the 8.1 update.

It downloaded the ~3GB 8.1 installer and also installed 30 other required updates automatically
- including the dreaded KB2919355 - all installed OK.

It automatically re-installs all the standard MS Metro Apps as part of the Refresh
- but you have to re-install all your Desktop Applications (eg Office, iTunes, etc)
- plus any additional Metro Apps you previously added.

Everything is now working as it should - until the next time!!!
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Thanks Doug,

So I can't refresh straight to Windows 8.1? I have a Windows 8.1 ISO on a USB. I tried doing this via the repair environment, booting from the USB though as soon as it initiated, it failed to an error? So I need to run my Windows 8 install DVD from within Win 8.1? Could I not just re-install Windows 8.1 or would that cause activation problems as my Windows key is from Windows 8 (which I then upgraded)?

I'd really like to keep all the user data though I've backed them up to an external hard drive just in case.

LP.
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Click on Start button :eightstart: -> Type in Settings (you can start typing the moment the start menu is open) -> Select PC Settings.

Click on Update and Recovery on the left hand side -> Select Recovery.

Can you click on get started underneath the refresh here?
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

No, I tried that with the USB in there with Win8.1 ISO on it and also another time with the Win8 DVD in there. Both times it says, "cannot find the recovery environment. Please reboot with the install media" So I did that, went through the recovery dialogues to refresh the system and then select refresh. It starts, gets to 1% and then reports an error and stops. Like you say, every route with this PC seems to hit a brick wall. I'm half-minded to throw the PC at a brick wall :-o

I'll try the complete reinstall option next. I think the only thing for this machine is complete reinstallation of the OS.
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Hopefully there is more successful with the full reinstall.
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

So I've done a complete OS re-install which wiped the C: drive and it's still the same. It downloads the updates, installs, then reboots and continues to install and gets to 99% and then says "Failure to configure updates, reverting changes". I tried it twice (that's completely reinstalling the OS and then updating), the second time I unplugged all the USB devices just in case there was something amiss there but to no avail. Is there any log or anything which would tell me what's tripping up Windows Update right at the very end? I can't think of anything else. The BIOS us on the latest version also. This is my home server (HP N40L) so I don't want to leave it sitting there unpatched, if I can avoid it.
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Just to back-track for a moment - for the benefit of anyone else reading this thread:
The Win8 refresh and reset options are built into the running Win8 system - as Go The Power posted above
- and as described in the link he posted How to refresh, reset, or restore your PC - Windows Help

So I'm not sure why you were attempting to use the Win8 DVD (or ISO on a USB) to initiate the refresh or reset.
This would only be required if the running Win8 system was so screwed it could not run these built-in options or would no longer boot.

Dealing with your current situation - with Windows wiped and re-installed, but updates still blocked
You do not give any details as to which version on Win8 you installed or what updates you attempted to install.
Without specific information it is impossible to give any meaningful assistance.

Have you managed to get Win8.1 installed - or just Win8 ??
Has Windows Update managed to install any updates at all?
What updates are failing to install and getting reverted?

I would try selecting just one update at a time as a test

If you really do have a clean, virgin install of Win8 or Win8.1
- I think you need to eliminate a possible hardware fault before going any further

I did once have a similar problem which turned out to be due to a faulty CPU
- one of the two FPU's (Floating Point Units), aka Numeric Co-Processors on a dual core CPU was giving random errors.
This resulted in cryptographic errors when attempting to verify any Digitally signed files
The first evidence of this fault was when attempting to use Windows Update

The only clues as to what was causing the problem were in the Application Event Log with the following details
Error logged by: ESENT
EventID: 399 Database Page Cache - bit error corrected
EventID: 474 Database Page Cache - checksum error
page read from the file "C:\Windows\SoftwareDistribution\DataStore\DataStore.edb" ..... failed verification.
page read from the file "C:\Windows\system32\CatRoot2\{xxxxxxxxxxx}\catdb" .... failed verification.
This problem is likely due to faulty hardware and may continue.
Transient failures such as these can be a precursor to a catastrophic failure in the storage subsystem

We await more specific information about your current faults and Windows version.
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Did you go to Windows 8 or 8.1? I think it would be best to go back to 8 with the a new out of the box image.
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Hi Doug,

The built-in refresh options via the Charms would not work. They kept saying please insert install media (and this was whether I had a Win8 DVD or Win8.1 inserted). I'm on Win8.1. So I rebooted with the Win8.1 USB which I downloaded when I upgraded from Win8. I then entered the recovery environment and reset my system that way. It performed a fresh installation of Win8.1 on my C: drive.

So with Win8.1 installed, I installed all updates via Windows Update which took some time and eventually resulting in the failed install of KB2919355 at 99%.

Anyway, I did a search and it seems I'm not alone with the failing at 99% situation and I found these instructions: Solved Update KB2919355 finally successful after multiple fails meaning I installed the updates separately and manually. All updates - bar KB2919355 (unsurprisingly) - installed successfully. The error in the event log is 0x800F0922. Searching for this seems to suggest there's something wrong with the system partition, potentially according to this Still Cannot Install Windows 8.1 Update KB2919355 Need Help - Microsoft Community

To be honest, I'm starting to think I'm done with Windows 8.1 on this machine. I've invested (wasted) so much time on it. Every time I have another go at installing the update, it takes a couple of hours' time. And I've had issues with this same update on 3 out of the 4 family PCs I manage. The Windows technical preview is out this week so I'm going to see what the reviews are like for that and if it's stable, I'm going to install that on this machine. I might feel differently in a week, though! I still have my Dell Venue 8 Pro to work on, too.

Thanks both for your help thus far, I do appreciate it!

LP.
 
Re: KB2919355 Update Win 8.1: failure to configure updates, reverting changes

Well, after having been so negative about the whole thing, can you believe I've actually managed to install KB2919355 successfully! I searched for the error code and failing at 99% and went through a few posts. I downloaded Minitool Partition Magic and increased the size of my system partition to 1GB and I also adjust App Readiness to Automatic in services.msc as I read both of these recommendations in a thread on Microsoft Answers. Then, when I went to restart the machine, it gave me the option to update and restart' so I did and when I came back to the machine, hey presto KB2919355 installed. So I don't know which one of the two changes I made was the fix or whether it was a combination of these plus the fresh install - anyway, it doesn't matter - it's installed :-) Finally! Yay. I'm now downloading the latest updates post Update 1. Hopefully, it will be smoother this time.

Thanks Alex and Doug for all your help.

Now it's the DV8Pro. I don't think I'll have much time to look at that one before next weekend though hopefully it'll be easier as I've learned a lot through all of this.

LP :-)
 
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