Multiple issues with Windows update

K

Kaldak

Active member
Joined
Dec 10, 2013
Posts
43
Hello, I hope you can help! I am running windows 7 x64, current version with all updates installed (except these)....as a side note I cannot update to IE11 as well. I continue to get the follow errors for these specific updates. I have tried running the MS fix utils and tried turning off antivirus and also downloading the standalone updater versus going though Windows Update to no avail. These are the trouble updates:

1) Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB3008923)
**This update produces error code 80070057

2) Security Update for Windows 7 for x64-based Systems (KB2992611)
**This update produces error code 8E5E03FA

3) Security Update for Windows 7 for x64-based Systems (KB3003743)
**This update produces error code 80070490

4) Security Update for Windows 7 for x64-based Systems (KB3011780)
**This update produces error code 8024AFFF


Here is the result of the SFCfix file:

SFCFix version 2.4.1.0 by niemiro.
Start time: 2015-01-20 12:44:55.922
Not using a script file.








AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-01-20 12:48:43.713
----------------------EOF-----------------------
 
Hello and welcome to the forum.

When troubleshooting Windows Update issue it is also best to first have a look for corrupt files, your CBS logs are not showing any signs of any corruptions.

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log
 
From C:\Windows\Logs\CBS\CheckSUR.log
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-01-24 00:50


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21890_none_ca7e505c41fd8c44.manifest amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21890_none_ca7e505c41fd8c44
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21890_none_ca7e505c41fd8c44.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-2jan13.cab


Summary:
Seconds executed: 703
Found 1 errors
Fixed 1 errors
CSI Manifest Failed Catalog Check Total count: 1
Fixed: CSI Manifest Failed Catalog Check. Total count: 1


From C:\Windows\Logs\CBS\CheckSUR.persist.log


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-01-24 00:50


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21890_none_ca7e505c41fd8c44.manifest amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21890_none_ca7e505c41fd8c44
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21890_none_ca7e505c41fd8c44.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-servicing-x64-2jan13.cab


Summary:
Seconds executed: 703
Found 1 errors
Fixed 1 errors
CSI Manifest Failed Catalog Check Total count: 1
Fixed: CSI Manifest Failed Catalog Check. Total count: 1
 
Thank you.

One file has been repaired, did you want to try Windows update again? If updates are still failing please upload the following:

Windows Update Log

  1. Click on the Start button -> Inside the search box copy and paste the following command
    cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
  2. Please go to your desktop and attach WindowsUpdate.txt to your next post
Export CBS folder

  1. Click the Start button
    StartButton_16x16.gif
    then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
  8. Attach this to your next post please.
Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive
 
This is the reason why I believe you are getting this error.

Code: 
2015-01-24 09:29:12, Error                 CSI    00000005 (F) STATUS_OBJECT_NAME_NOT_FOUND #1829748# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_WOW64_64KEY), oa = @0x189e060->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[164]"\Registry\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-o..sc-style-rectangles_31bf3856ad364e35_none_u83c89ce4a74deb6"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 25814056 (0x0189e428))[gle=0xd0000034]
2015-01-24 09:29:12, Error                 CSI    00000006@2015/1/24:15:29:12.487 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2015-01-24 09:29:13, Error                 CSI    00000007 (F) STATUS_OBJECT_NAME_NOT_FOUND #1829747# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 0, da = (KEY_READ), oa = @0x189e520, key = NULL, disp = (null))[gle=0xd0000034]
2015-01-24 09:29:13, Info                  CBS    NonStart: Failed to get store. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-01-24 09:29:13, Info                  CBS    Failed to ensure no startup processing was required. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-01-24 09:29:13, Info                  CBS    Failed during startup processing, continuing with Trusted Installer execution [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-01-24 09:29:13, Info                  CBS    Startup processing thread terminated normally
2015-01-24 09:29:18, Info                  CSI    00000008@2015/1/24:15:29:18.524 PopulateComponentFamiliesKey - Begin
2015-01-24 09:29:36, Error                 CSI    00000009 (F) STATUS_OBJECT_NAME_NOT_FOUND #3621986# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_WOW64_64KEY), oa = @0xe5ce60->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[164]"\Registry\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-o..sc-style-rectangles_31bf3856ad364e35_none_u83c89ce4a74deb6"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 15061544 (0x00e5d228))[gle=0xd0000034]
2015-01-24 09:29:36, Error                 CSI    0000000a@2015/1/24:15:29:36.480 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2015-01-24 09:29:36, Error                 CSI    0000000b (F) STATUS_OBJECT_NAME_NOT_FOUND #3621985# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 0, da = (KEY_READ), oa = @0xe5d320, key = NULL, disp = (null))[gle=0xd0000034]
2015-01-24 09:29:36, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-01-24 09:29:36, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-01-24 09:35:44, Info                  CSI    0000000c@2015/1/24:15:35:44.594 PopulateComponentFamiliesKey - Begin
2015-01-24 09:36:02, Error                 CSI    0000000d (F) STATUS_OBJECT_NAME_NOT_FOUND #5414224# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = 0, key = {provider=NULL, handle=0}, da = (KEY_READ|KEY_WOW64_64KEY), oa = @0xe5ce60->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[164]"\[COLOR="#FF0000"]Registry\Machine\Software\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-o..sc-style-rectangles_31bf3856ad364e35_none_u83c89ce4a74deb6[/COLOR]"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 15061544 (0x00e5d228))[gle=0xd0000034]
2015-01-24 09:36:02, Error                 CSI    0000000e@2015/1/24:15:36:02.596 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_OBJECT_NAME_NOT_FOUND originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
[gle=0x80004005]
2015-01-24 09:36:02, Error                 CSI    0000000f (F) STATUS_OBJECT_NAME_NOT_FOUND #5414223# from Windows::Rtl::SystemImplementation::CKey::OpenExistingKey(f = 0, da = (KEY_READ), oa = @0xe5d320, key = NULL, disp = (null))[gle=0xd0000034]
2015-01-24 09:36:02, Info                  CBS    Failed to get CSI store. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2015-01-24 09:36:02, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type regedit
  2. When you see regedit on the list, right-click on it and select Run as administrator
  3. When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide

  4. Once selected, click File > Export....
  5. Change the Save as type: to Registry Hive Files (*.*)
  6. Name this file SideBySide (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive
 
Thank you.

Sorry I forgot to ask you for something else as well

Please download the Freeware RegBak from here: Acelogix Software - Download products

Navigate to C:\Windows\RegBak\{Date}\ and copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.

Now right click on it > Send to > Compressed (zipped) folder.


Then please upload it to your favourite file sharing website (it will be too big to upload here). If you have a Microsoft Account, OneDrive could be a good choice: https://onedrive.live.com/, but any other will do just fine. Make sure to set the file as publicly accessible
 
Thanks Kaldak, Really sorry for the delay here. It has been one busy week!


SFCFix script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Go to your desktop and right click on the background -> Select New -> Text Document -> Name this file SFCFixScript.txt.
  3. Open up SFCFixScript.txt and copy all of the following text inside the code box below and paste it into SFCFixScript.txt.
    Code: 
    LoadHive::
COMPONENTS

::
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-o..sc-style-rectangles_31bf3856ad364e35_none_u83c89ce4a74deb6]
"SomeUnparsedVersionsExist"=hex:00

[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-o..achine-ui.resources_31bf3856ad364e35_en-us_68d2909d7d762ef5\v!6.1.7600.16385]
  4. Click on File -> Save. Close out of SFCFixScript.txt.
  5. Save any open documents and close all open windows.
  6. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  7. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  8. SFCFix will now process the script.
  9. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  10. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Please run SFC scannow again and post a new log.
 
Sorry,

I do not know what you mean by "put
Code:
tags around the log to break up the text." but here is the contents for the SFCFix.txt file that was created:

SFCFix version 2.4.2.1 by niemiro.
Start time: 2015-02-06 07:53:38.953
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Revett\Desktop\SFCFixScript.txt [1]








LoadHive::
Successfully loaded registry hive C:\Windows\System32\config\COMPONENTS into key HKEY_LOCAL_MACHINE\COMPONENTS.
LoadHive:: directive completed successfully.








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-o..sc-style-rectangles_31bf3856ad364e35_none_u83c89ce4a74deb6.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-o..achine-ui.resources_31bf3856ad364e35_en-us_68d2909d7d762ef5\v!6.1.7600.16385.


WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-o..sc-style-rectangles_31bf3856ad364e35_none_u83c89ce4a74deb6.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-o..sc-style-rectangles_31bf3856ad364e35_none_u83c89ce4a74deb6.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-o..achine-ui.resources_31bf3856ad364e35_en-us_68d2909d7d762ef5\v!6.1.7600.16385.


Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-o..achine-ui.resources_31bf3856ad364e35_en-us_68d2909d7d762ef5\v!6.1.7600.16385.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-o..sc-style-rectangles_31bf3856ad364e35_none_u83c89ce4a74deb6.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.17592 (win7sp1_gdr.110408-1631)\ComponentFamilies\amd64_microsoft-windows-o..achine-ui.resources_31bf3856ad364e35_en-us_68d2909d7d762ef5\v!6.1.7600.16385.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.2.1 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-02-06 07:53:39.125
Script hash: elcKn2S9j48Q3AuyNB3Bnr7eTh9DyzgnIlg3yz14ZlE=
----------------------EOF-----------------------
 
Regarding re-running SFC /scannow...when I try to run that at the C:\ I get the following message:

"Windows Resource Protection could not perform the requested operation."

If I run the SFCFix file by double clicking it, this is the log that is generated:

SFCFix version 2.4.2.1 by niemiro.
Start time: 2015-02-06 08:02:03.630
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.2.1 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2015-02-06 08:02:41.581
----------------------EOF-----------------------
 
Can you please upload a new CBS log?

Convert CBS.log to CBS.txt

  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button => Inside the search box copy and paste the following command:
    Code: 
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  2. Press Enter
  3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive
 
Can you please provide instruction on where to find these please? I believe I found the COMPONENTS but I cannot find Winners. Thanks!
 
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