[SOLVED] Windows Update/Component Store corruption (missing payload) for FlashPlayer files

J

jwm4

Active member
Joined
May 26, 2015
Posts
25
Location
Atlanta, GA
1. Environment: Windows 8.1 Pro with Media Center (MC disabled) x64
2. Windows Update degraded to the point that it will only attempt to install one update at a time and always goes into a loop attempting to remove failed update.
3. Windows Update troubleshooter repeatedly finds the same three issues, says it fixed them, but WU remains broken.
4. SFC /scannow runs clear/clean
5. DISM /online /cleanup-image /restorehealth fails dues to inability to access source (WU) files
6. CBS.log shows that five files are "corrupt" due to missing payloads. All five files are contained by the WinSXS folder "wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16407_none_270c708771a3c5dc", which includes one set/versions of the various FlashPlayer components.
7. Ran SFCFix.exe. It craps out after starting the DISM cleanup with same error message regarding inability to access source files. No log file opens or is created.
8. Fan SFCScriptFix, which produced the following log file contents:
SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-05-29 18:42:58.043
Microsoft Windows 8.1 Update 3 - amd64
Using .txt script file at C:\Users\jim\Desktop\SFCFixScript.txt [0]


Collect:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-05-29 18:43:36.192
----------------------EOF-----------------------
 
Hi and welcome to Sysnative. I need a current log to review so please do the following.

Step#1 - DISM /RestoreHealth Scan
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:
    C:\Windows\Logs\CBS\CBS.log

Please Note:: if the file is too big to upload to your next post please upload via a service such as SendSpace and just provide the link.
 
Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - Verify Corruption is fixed
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
 sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Items for your next post
1. SFCFix.txt
2. CBS.txt
 
Contents of SFCFix.txt:

SFCFix version 2.4.4.0 by niemiro.
Start time: 2015-06-01 20:13:03.008
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\jim\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json


Successfully created directory tree \\?\C:\WINDOWS\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16407_none_270c708771a3c5dc.


Successfully copied file C:\Users\jim\AppData\Local\niemiro\Archive\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16407_none_270c708771a3c5dc\Flash.ocx to C:\WINDOWS\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16407_none_270c708771a3c5dc\Flash.ocx.
Successfully copied file C:\Users\jim\AppData\Local\niemiro\Archive\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16407_none_270c708771a3c5dc\FlashPlayerApp.exe to C:\WINDOWS\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16407_none_270c708771a3c5dc\FlashPlayerApp.exe.
Successfully copied file C:\Users\jim\AppData\Local\niemiro\Archive\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16407_none_270c708771a3c5dc\FlashPlayerCPLApp.cpl to C:\WINDOWS\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16407_none_270c708771a3c5dc\FlashPlayerCPLApp.cpl.
Successfully copied file C:\Users\jim\AppData\Local\niemiro\Archive\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16407_none_270c708771a3c5dc\FlashUtil_ActiveX.dll to C:\WINDOWS\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16407_none_270c708771a3c5dc\FlashUtil_ActiveX.dll.
Successfully copied file C:\Users\jim\AppData\Local\niemiro\Archive\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16407_none_270c708771a3c5dc\FlashUtil_ActiveX.exe to C:\WINDOWS\winsxs\wow64_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16407_none_270c708771a3c5dc\FlashUtil_ActiveX.exe.
Successfully copied file C:\Users\jim\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json to C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json.


Successfully restored ownership for C:\WINDOWS\winsxs
Successfully restored permissions on C:\WINDOWS\winsxs
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.4.0 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2015-06-01 20:13:28.797
Script hash: 0syxFQa1b9wbe8u7aoW+0/TBRAyE/3c5sUczFLDLHbI=
----------------------EOF-----------------------

Waiting for sfc /scannow to complete...
 
Good, the file corruption is resolved now. Let's do the following one more time now.

Step#1 - DISM /RestoreHealth Scan
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:
    C:\Windows\Logs\CBS\CBS.log


Please Note:: if the file is too big to upload to your next post please upload via a service such as SendSpace and just provide the link.
 
Looks good. You should be all set. There's one remaining however this is a known issue and Microsoft is working on a fix. It doesn't cause issues with Windows Updates. More info below.
Code: 
(p) CSI Payload Corrupt   amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json

https://support.microsoft.com/en-us/kb/3022345



quote_icon.png
Originally Posted by Microsoft
This update enables the Diagnostics Tracking Service in Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), and Windows Server 2008 R2 SP1. This tracking service collects data about functional issues in Windows.

This update contains the following two manifests that are occasionally updated by the Diagnostic Tracking Service:

telemetry.ASM-WindowsDefault.json
utc.app.json

The two files are marked as static files in the update. When an advanced user runs the System File Checker Tool (sfc.exe), the files are unintentionally flagged as corrupted. There is no impact or corruption on a device that is running this update, and this issue will be fixed in a later service update.
Click to expand...
 
Yes, I read about that MS Diagnostic issue last week.

That SFCFix program is "magic"! Thanks so much for your expertise and assistance in applying it to my issue.
 
I'm back with continued Windows Update issues. There were approximately 30 "important" updates waiting, one from March, most of the rest from May 12 and today. All but eight installed successfully, however, those eight generated the "we couldn't complete the updates, undoing changes loop" originally mentioned when I initiated this request for assistance. I tried downloading the oldest one directly from MS and installing it, but got the same result.

How should i proceed?
 
Let's start with a fresh log. Please do the following.

Step#1 - DISM /RestoreHealth Scan
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:
    C:\Windows\Logs\CBS\CBS.log



Please Note:: if the file is too big to upload to your next post please upload via a service such as SendSpace and just provide the link.
 
Interesting. I ran it last night before going to bed and it appears to have done a good bit of cleanup. Ran it again now at your request and it reports zero corruption...
 

Attachments

Can you give me one of the update numbers (i.e. KB??????) that you are trying to install? I want to focus on just one of these so we can identify and fix the issue. Thanks.
 
Thanks for the info. Please do the following.

Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please


Step#2 - Verify Corruption is fixed
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
 sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

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