Windows Update Error - Need help

Hi overpt :)

My name is Aura and I'll be assisting you with your issue. Can you give me more information on the Windows Update error you're getting?
 
Hi thank you for your time, this is the message i receive:

Some update files are missing or faulty. We will try to download the update again later.


Error Code: (0x80073712)

This commands dont solved the problem:

Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /CheckHealth
dism.exe /online /cleanup-image /restore health


 
Alright, follow the instructions below please.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Hi, this scan give this information ''Error: 2 The system can't locate the specify file'', i send anyway the logs.

Dropbox - logs.zip

My system is running Windows 10

Thank You
 
It looks like you're missing a manifest file and it's preventing DISM from working properly. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
Hi Aura, the content of the file is:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-08 22:45:33.893
Microsoft Windows 10 Build 10586 - amd64
Using .zip script file at C:\Users\CD\Desktop\SFCFix.zip []








PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\Manifests\wow64_microsoft-windows-shell32_31bf3856ad364e35_10.0.10586.11_none_faac751df6fa94dd.manifest


Successfully copied file C:\Users\CD\AppData\Local\niemiro\Archive\winsxs\Manifests\wow64_microsoft-windows-shell32_31bf3856ad364e35_10.0.10586.11_none_faac751df6fa94dd.manifest to C:\WINDOWS\winsxs\Manifests\wow64_microsoft-windows-shell32_31bf3856ad364e35_10.0.10586.11_none_faac751df6fa94dd.manifest.


Successfully restored ownership for C:\WINDOWS\winsxs\Manifests\wow64_microsoft-windows-shell32_31bf3856ad364e35_10.0.10586.11_none_faac751df6fa94dd.manifest
Successfully restored permissions on C:\WINDOWS\winsxs\Manifests\wow64_microsoft-windows-shell32_31bf3856ad364e35_10.0.10586.11_none_faac751df6fa94dd.manifest
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-03-08 22:57:15.383
----------------------EOF-----------------------
 
Good :) Now let's try to run DISM again and see if this time, it goes through.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-11 12:47:00.043
Microsoft Windows 10 Build 10586 - amd64
Using .zip script file at C:\Users\CD\Desktop\SFCFix.zip []








PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\Manifests\wow64_microsoft-windows-shell32_31bf3856ad364e35_10.0.10586.11_none_faac751df6fa94dd.manifest


WARNING: File C:\WINDOWS\winsxs\Manifests\wow64_microsoft-windows-shell32_31bf3856ad364e35_10.0.10586.11_none_faac751df6fa94dd.manifest was not backed up as that would replace the current backup.
Successfully copied file C:\Users\CD\AppData\Local\niemiro\Archive\winsxs\Manifests\wow64_microsoft-windows-shell32_31bf3856ad364e35_10.0.10586.11_none_faac751df6fa94dd.manifest to C:\WINDOWS\winsxs\Manifests\wow64_microsoft-windows-shell32_31bf3856ad364e35_10.0.10586.11_none_faac751df6fa94dd.manifest.


Successfully restored ownership for C:\WINDOWS\winsxs\Manifests\wow64_microsoft-windows-shell32_31bf3856ad364e35_10.0.10586.11_none_faac751df6fa94dd.manifest
Successfully restored permissions on C:\WINDOWS\winsxs\Manifests\wow64_microsoft-windows-shell32_31bf3856ad364e35_10.0.10586.11_none_faac751df6fa94dd.manifest
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-03-11 12:47:00.841
 
Alright, now let's run SFC before running DISM.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
There's a corrupt file getting in our way.
Code: 
2016-03-11 19:13:50, Info                  CSI    0000570a Hashes for file member \SystemRoot\WinSxS\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_10.0.10586.0_none_99cde9a4c6a04907\mscorwks.dll do not match actual file [l:12]"mscorwks.dll" :
  Found: {l:20 lZHtYXShX9FRx1hMZgPokPOmwxI=} Expected: {l:20 PPCLsQqttxLL1AlSLHGMLOVbOJw=}
2016-03-11 19:13:50, Info                  CSI    0000570b [SR] Cannot repair member file [l:12]"mscorwks.dll" of NetFx-MSCORWKS_DLL, version 10.0.10586.0, arch amd64, versionScope neutral, pkt {l:8 b:b03f5f7f11d50a3a} in the store, hash mismatch
Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-12 13:02:31.001
Microsoft Windows 10 Build 10586 - amd64
Using .zip script file at C:\Users\CD\Desktop\SFCFix.zip []








PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_10.0.10586.0_none_99cde9a4c6a04907\mscorwks.dll


Successfully copied file C:\Users\CD\AppData\Local\niemiro\Archive\winsxs\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_10.0.10586.0_none_99cde9a4c6a04907\mscorwks.dll to C:\WINDOWS\winsxs\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_10.0.10586.0_none_99cde9a4c6a04907\mscorwks.dll.


Successfully restored ownership for C:\WINDOWS\winsxs\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_10.0.10586.0_none_99cde9a4c6a04907\mscorwks.dll
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_netfx-mscorwks_dll_b03f5f7f11d50a3a_10.0.10586.0_none_99cde9a4c6a04907\mscorwks.dll
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2016-03-12 13:02:33.767
----------------------EOF-----------------------
 
Alright :) Let's run SFC again to see if the replacement was accepted.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Awesome :) SFC now returns a real clean CBS.log. Let's see DISM now.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
The same manifest file is in error... I'll ask my colleagues about it, since the expected hash doesn't match the one of the manifest file I provide you, nor does it matches the hash of that manifest file once decompressed.
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top