[SOLVED] Win 10: Feature update to Windows 10, version 1709: Error 0x800700c1

winterbrook · Apr 21, 2018

Unable to install Feature update to Windows 10, version 1709. Have been trying for last 4 months. Up until now have had SFC /scannow showing corruption, and many thanks to softwaremaniac, have resolved that issue. On retrying install still get the error stated. Have run "wu170509.diagcab" tool first and then the install. Help!

Sysnative Windows Update · Apr 21, 2018

Hi, again!

I will be troubleshooting this issue as well, because they are related:

Please attach:

C:\Windows.~bt\Sources\Panther\SetupAct.log and SetupErr.log

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as One Drive or SendSpace and just provide the link.

winterbrook · Apr 21, 2018

Hi. DISM returned:
Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.15063.0

Error: 193

An initialization error occurred.
For more information, review the log file.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Have attached other files.

Sysnative Windows Update · Apr 21, 2018

Can you create a new user account, name it Sysnative, give it admin privileges and attempt the upgrade again?

winterbrook · Apr 22, 2018

Hi. I created another account and reran DISM. It failed again with 193.

Reran update and that also failed with Error 0x800700c1.

Logs attached.

Thanks.

Sysnative Windows Update · Apr 22, 2018

Are there any yellow marks or unknown devices in the Device Manager?

winterbrook · Apr 22, 2018

softwaremaniac said:
Are there any yellow marks or unknown devices in the Device Manager?

HI.
No they are all good.

Sysnative Windows Update · Apr 22, 2018

Please zip and attach your whole C:\Windows\system32\downlevel directory.

winterbrook · Apr 22, 2018

Here it is. Thanks

Sysnative Windows Update · Apr 22, 2018

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Afterwards, run DISM again and attach CBS.log if there's an error.

winterbrook · Apr 22, 2018

Got this below. Will now try DISM etc

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-23 09:13:44.615
Microsoft Windows 10 Build 15063 - amd64
Using .zip script file at C:\Users\Petez\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\system32\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll

Successfully copied file C:\Users\Petez\AppData\Local\niemiro\Archive\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll to C:\WINDOWS\system32\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll.

Failure code returned from icacls process in RestoreFromDataBlock function for file or folder C:\WINDOWS\system32\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll. Error code ERROR_ACCESS_DENIED.
PowerCopy:: directive failed to complete successfully.

Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 8 datablocks.
Finish time: 2018-04-23 09:13:45.648
Script hash: 0K8Y9mjGFgVkOQxFQsdQYbIIdm/mgNaWsPsfo9NAAiM=
----------------------EOF-----------------------

Code:

winterbrook · Apr 22, 2018

And DISM failed with 193 error still

Sysnative Windows Update · Apr 22, 2018

Can you retry the fix from the test account you have created?

winterbrook · Apr 22, 2018

This is what returned from Sysnative account

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-23 09:44:00.317
Microsoft Windows 10 Build 15063 - amd64
Using .zip script file at C:\Users\Sysnative\Desktop\SFCFix.zip [1]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\system32\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll
WARNING: File C:\WINDOWS\system32\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll was not backed up as that would replace the current backup.
Successfully copied file C:\Users\System32\AppData\Local\niemiro\Archive\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll to C:\WINDOWS\system32\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll.
Failure code returned from icacls process in RestoreFromDataBlock function for file or folder C:\WINDOWS\system32\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll. Error code ERROR_ACCESS_DENIED.
PowerCopy:: directive failed to complete successfully.

Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-04-23 09:44:01.020
Script hash: 0K8Y9mjGFgVkOQxFQsdQYbIIdm/mgNaWsPsfo9NAAiM=
----------------------EOF-----------------------

Sysnative Windows Update · Apr 22, 2018

Could you temporarily uninstall your Antivirus product while we troubleshoot?

winterbrook · Apr 22, 2018

Removed Avast and switched off Windows Defender. Get same result on Scan

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-23 10:09:56.339
Microsoft Windows 10 Build 15063 - amd64
Using .zip script file at C:\Users\Sysnative\Desktop\SFCFix.zip [2]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\system32\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll
WARNING: File C:\WINDOWS\system32\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll was not backed up as that would replace the current backup.
Successfully copied file C:\Users\System32\AppData\Local\niemiro\Archive\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll to C:\WINDOWS\system32\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll.
Failure code returned from icacls process in RestoreFromDataBlock function for file or folder C:\WINDOWS\system32\downlevel\api-ms-win-core-sysinfo-l1-2-0.dll. Error code ERROR_ACCESS_DENIED.
PowerCopy:: directive failed to complete successfully.

Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-04-23 10:09:56.636
Script hash: 0K8Y9mjGFgVkOQxFQsdQYbIIdm/mgNaWsPsfo9NAAiM=
----------------------EOF-----------------------

Code:

winterbrook · Apr 22, 2018

I also reran SFC /scannow on this account and I attach CBS.txt below

Sysnative Windows Update · Apr 22, 2018

That's the file I've been trying to replace as it's the root cause of your issues.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

winterbrook · Apr 22, 2018

Hi. Ran both.

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-04-23 14:10:12.061
Microsoft Windows 10 Build 15063 - amd64
Using .zip script file at C:\Users\Sysnative\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\x86_microsoft-windows-m..namespace-downlevel_31bf3856ad364e35_10.0.15063.0_none_7c5a1866018b960d\api-ms-win-core-sysinfo-l1-2-0.dll
Successfully copied file C:\Users\System32\AppData\Local\niemiro\Archive\winsxs\x86_microsoft-windows-m..namespace-downlevel_31bf3856ad364e35_10.0.15063.0_none_7c5a1866018b960d\api-ms-win-core-sysinfo-l1-2-0.dll to C:\WINDOWS\winsxs\x86_microsoft-windows-m..namespace-downlevel_31bf3856ad364e35_10.0.15063.0_none_7c5a1866018b960d\api-ms-win-core-sysinfo-l1-2-0.dll.
Successfully restored ownership for C:\WINDOWS\winsxs\x86_microsoft-windows-m..namespace-downlevel_31bf3856ad364e35_10.0.15063.0_none_7c5a1866018b960d\api-ms-win-core-sysinfo-l1-2-0.dll
Successfully restored permissions on C:\WINDOWS\winsxs\x86_microsoft-windows-m..namespace-downlevel_31bf3856ad364e35_10.0.15063.0_none_7c5a1866018b960d\api-ms-win-core-sysinfo-l1-2-0.dll
PowerCopy:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-04-23 14:10:13.640
Script hash: 8T7MO31n0KoySYKjZXdilmWZGa59ldUNqkruwllL1zI=
----------------------EOF-----------------------

Code:

and this is SFC

Code:

Microsoft Windows [Version 10.0.15063]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 89% complete.
Windows Resource Protection could not perform the requested operation.

Code:

CBS below.

Cheers

Sysnative Windows Update · Apr 22, 2018

Try upgrading Windows to the latest version now.

[SOLVED] Win 10: Feature update to Windows 10, version 1709: Error 0x800700c1

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