[SOLVED] Server 2016 updates not working

Maxstar · Jun 26, 2024

Please post the previous Cbs_Persist logs as well.

Upload a copy of the CBS folder

Open Windows Explorer and browse to the C:\Windows\Logs folder.
Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
Click on the Yes button here.

Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

brighthorizon · Jun 26, 2024

Here is the CBS folder requested.

Maxstar · Jun 27, 2024

Rich (BB code):

2024-06-26 11:45:14, Info                  CSI    0000152c Over-removing a TLC, s/b internal error Microsoft-Windows-KernelBase, version 10.0.14393.2999, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}

2024-06-26 11:45:14, Error                 CSI    0000152d@2024/6/26:16:45:14.742 (F) onecore\base\wcp\componentstore\analysis.cpp(1252): Error STATUS_REQUEST_OUT_OF_SEQUENCE originated in function CServicingFamilyEntries::RemoveInstalledTlc expression: (null)
[gle=0x80004005]

Please attach a new copy of the COMPONENTS hive.

Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

brighthorizon · Jun 27, 2024

Here is link to components file.
COMPONENTS.zip

Maxstar · Jun 27, 2024

I'll need to rebuild a Server 2016 VM with updates released in 2019 to provide the next fix so this may take some time.

Maxstar · Jun 27, 2024

Please check also if KB4499177 is installed or not. Please run the following command in an elevated prompt and post the result.

Code:

wmic qfe | find "KB4499177"

brighthorizon · Jun 27, 2024

Take your time. i ran command

Maxstar · Jun 27, 2024

Follow these instructions to remove an update.

Open the Start menu of Windows and type the command CMD
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command into it, then press enter.

Code:

wusa /uninstall /KB:4499177

Let me know if it says it was successful or you get the message: The update KB4499177 is not installed on this computer.

brighthorizon · Jun 27, 2024

ran command and it gave this

Maxstar · Jun 28, 2024

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Open the startmenu and type the command cmd.
After you find the Command Prompt, right click on it and select Run as Administrator.
Copy and paste the following into the Command Prompt and press enter.

Code:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

Copy and paste the following (code) into the Search box and click the Search Registry button.

Code:

KB4499177

When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Post the logfile SearchReg.txt as attachment in your next reply.

brighthorizon · Jun 28, 2024

i received the message here is the txt file. Strange tho it opened txt file but farbar recovery scan tool says it's still searching and I can't close it. Will let it run for a bit before ending task.

Maxstar · Jun 28, 2024

The SearchReg.txt is completely empty, so please run FRST again and check that the utility is not blocked by security software. FRST64.exe is not digitally signed and may therefore be blocked as a potential threat!

brighthorizon · Jun 28, 2024

I ran it again same thing doesn't find anything in txt. I manually performed search in registry and it also did not find anything?

Maxstar · Jun 28, 2024

Export CBS (Component Based Servicing) ans SBS (Side By Side) hive through the command line

Open the Start menu of Windows and type CMD.
When you see Command Prompt on the list, select the option Run as administrator.
Copy and paste the following commands one at a time into the command prompt and press enter after each.

Code:

REG Save "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing" "%userprofile%\Desktop\CBS.hiv"
REG Save "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide" "%userprofile%\Desktop\SBS.hiv"

ZIP both *.hiv files and attach this file as attachment to your next reply.

brighthorizon · Jun 28, 2024

Here is the .hiv files

Maxstar · Jun 29, 2024

Hi,

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

brighthorizon · Jul 1, 2024

here is the sfcfix.txt. I will try to perform update soon as i get a chance. Should I try normally through windows update or use the downloaded installer from windows catalog?

Maxstar · Jul 1, 2024

The SFCFix.txt file in your last post is not the result of te SFCFixScript.txt file from post #56?

brighthorizon · Jul 1, 2024

apologies must have selected the wrong file. Here it is.

Maxstar · Jul 2, 2024

Hi,

Thanks, please attempt to update again and post the result. If it fails attach a new copy of the CBS logs.

[SOLVED] Server 2016 updates not working

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Windows Update Moderator, Security Analyst

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Windows Update Moderator, Security Analyst

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Attachments

Windows Update Moderator, Security Analyst

Active member

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Windows Update Moderator, Security Analyst