[SOLVED] Server 2016 updates not working

[Maxstar]

Great, please try to update and let me know the result. If it fails attach a new copy of the CBS logs.

 

[brighthorizon]

Ok, it's scheduled to do updates on 6/18. So you won't hear from me until the day after.

 

[brighthorizon]

Hi, the updates ran. It installed msrt update successfully but the failed on the cumulative update error code: (0x80073712)

 

[Maxstar]

2024-06-19 09:08:40, Error                 CSI    00001940@2024/6/19:14:08:40.786 (F) onecore\base\wcp\componentstore\versionedindex.cpp(3705): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource 'amd64_microsoft-windows-pantherengine_31bf3856ad364e35_10.0.14393.0_none_db85db0bbc895c3b'[gle=0x80004005]

Please provide a copy of the COMPONENTS hive.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[brighthorizon]

Here is the Components file.

COMPONENTS.zip

 

[Maxstar]

Please try to updating again with Process monitor running.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.



4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.
6. Provide also an new copy of the CBS logs.

 

[brighthorizon]

I ran the process explorer. The Here is the logfile.pml it did not fail right away and took awhile. Here is the latest files you requested.

COMPONENTS.zip

 

[Maxstar]

The logfile.pml is not attached to your latest post, so please provide this file as well.

 

[brighthorizon]

sorry, copied wrong link here it is
Logfile.zip

 

[Maxstar]

---------------------------
Process Monitor
---------------------------
The file 'C:\Users\Gebruiker\Desktop\Logfile\Logfile.PML' was not closed cleanly during capture and is corrupt.
---------------------------
OK   
---------------------------

Unfortunately the *.PML is corrupted, please attempt to update again with Process Monitor running.

 

[brighthorizon]

is there anything else i can try? the server hung up when trying to save the logfile it was over 7gb. Should I try to manually install the failed cumulative update and download from windows catalog?

 

[brighthorizon]

i was able to run the process monitor and ran check for updates. this time it errored right away.
Logfile.zip

 

[Maxstar]

(..)) Should I try to manually install the failed cumulative update and download from windows catalog?

Yes please try that option with Process Monitor running, the latest trace with Process Monitor is not very helpful.

 

[brighthorizon]

Here is the logs trying to install manually kb5039214

 

[Maxstar]

The latest CBS logs shows nothing, so please provide the previous logs as well.

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

 

[brighthorizon]

here is the whole CBS folder zipped

 

[brighthorizon]

Here is a log file after I ran sfc and dism.

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[brighthorizon]

thanks I will try when I can reboot the server and let you know. Appreciate you taking time to troubleshoot.

 

[brighthorizon]

Server was reboot to finish the sfcfix. Ran updates and it appeared to download and install but when I went into update history still shows update failed.