[SOLVED] First Post - Windows 7 Update Failure

[PeterJ]

Try to install KB4535102 only and report the result.

 

[MarMax]

I'm just curious what your thinking is regarding trying KB4535102 again. Is there something that would change with a 2nd attempt?

 

[PeterJ]

No sure what your mean. The previous update we tried to install was KB4534310, not KB4535102.

 

[MarMax]

My error . . . sorry about that. Too many numbers. KB4535102 failed, screenshot attached as well as the CBS file.

I also selected Try Again but it just sat on the download dialog for about 10 minutes without transferring anything so I quit.

 

[PeterJ]

Install Update with DISM

1. Download the update MSU here: https://catalog.s.download.windowsu..._d070fb06c4c56f70e4d2e891181028fa7c35694d.msu
2. Copy the MSU file to a convenient location (such as C:\temp).
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator
5. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   cd C:\temp
   replace C:\temp with your path if different
   
   expand windows6.1-kb4532945-x64_d070fb06c4c56f70e4d2e891181028fa7c35694d.msu -f:* C:\temp
   
   DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb4532945-x64.cab
   
   
6. You should receive the message:
   The operation completed successfully.
   Make sure to allow the computer to restart if prompted.
   
7. If you receive any other message:
   Post a screenshot of the Commandprompt window.
   Zip and attach the file C:\Windows\Logs\CBS\CBS.log

 

[MarMax]

CommandPrompt screenshot and CBS files are attached.

 

[PeterJ]

Remove Update Manually

1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
   wusa /uninstall /KB:4532945
   
4. Let me know if it says it was successful or if there are any errors.

 

[MarMax]

The only message that popped up was "The update KB4532945 is not installed on this computer."

 

[PeterJ]

FRST Registry Search

1. Click the Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog.
   Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
   
5. Right-click on the file FRST64.exe and choose Run as administrator.
6. Copy and paste KB4532945 into the Search box and click the Search Registry button.
7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
8. You may close any remaining open windows now.

 

[MarMax]

The SearchReg file is attached.

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Try to install KB4535102 only and report the result.

 

[MarMax]

Fixlog is attached. The KB4535012 update install failed. Screenshot also attached.

 

[PeterJ]

Attach the file cbs.log.

 

[MarMax]

It's so small I did not zip it. CBS file attached.

 

[PeterJ]

The log is clean.

Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

 

[MarMax]

CheckSUR file is attached.

 

[PeterJ]

The log is clean.

Restart the machine.
Try to install KB4535102 again and report the result.
If it fails copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[MarMax]

The KB4535012 install failed again. CBS file is attached.

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFixScript.txt and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Try to install KB4535102 again and report the result.
If it fails copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[MarMax]

The KB4535012 install failed again. SFCFix and CBS files are attached.