[SOLVED] First Post - Windows 7 Update Failure

I've checked and everything (printers, scanner, phone) seems to be back except AutoCAD which still displays the error message and won't run. I think that Autodesk will provide a one time exception activation code and I'll follow up on that.

I'm attaching a screen shot of all the KB updates we've attempted. The folder name includes "Success" for those that installed successfully. Are there any of the KB's that I should attempt to install?
 

Attachments

  • Win7_KB_Updates_Status_10062024.jpg
    Win7_KB_Updates_Status_10062024.jpg
    162.3 KB · Views: 4
Yes, try this one only and report the result.

Install Update with DISM
  1. Download the update MSU here: https://catalog.s.download.windowsu..._c6ab623c2d8ae412b72da445ed72652947ddf42e.msu
  2. Copy the MSU file to a convenient location (such as C:\temp).
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp
    replace C:\temp with your path if different

    expand windows6.1-kb2832414-x64_c6ab623c2d8ae412b72da445ed72652947ddf42e.msu -f:* C:\temp

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb2832414-x64.cab

  6. You should receive the message:
    The operation completed successfully.
    Make sure to allow the computer to restart if prompted.
  7. If you receive any other message:
    Post a screenshot of the Commandprompt window.
    Zip and attach the file C:\Windows\Logs\CBS\CBS.log
 
KB2832414 failed to install. Command Prompt screen shot attached and CBS file (it's small so not zipped).

If you are done with this case I'd completely understand. I'm happy to continue a bit if you feel it may help overall.
 

Attachments

  • DISM_Fail_KB2832414_10062024.jpg
    DISM_Fail_KB2832414_10062024.jpg
    117.4 KB · Views: 2
  • CBS.log
    CBS.log
    19.4 KB · Views: 1
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Try to install KB2832414 again and report the result.
If it fails zip and attach the file C:\Windows\Logs\CBS\CBS.log
 

Attachments

KB2832414 failed to install. Command Prompt screen shot attached and CBS file (it's small so not zipped).
 

Attachments

  • DISM_Fail2_KB2832414_10062024.jpg
    DISM_Fail2_KB2832414_10062024.jpg
    77.2 KB · Views: 3
  • CBS.log
    CBS.log
    75.7 KB · Views: 1
Provide a fresh of the components hive.
 
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Try to install KB2832414 again and report the result.
If it fails zip and attach the file C:\Windows\Logs\CBS\CBS.log
 

Attachments

Command Prompt screen shot, SFCFix and CBS files attached.
 

Attachments

  • DISM_Fail3_KB2832414_10072024.jpg
    DISM_Fail3_KB2832414_10072024.jpg
    77.1 KB · Views: 4
  • SFCFix.txt
    SFCFix.txt
    3.4 KB · Views: 0
  • CBS.log
    CBS.log
    50.9 KB · Views: 1
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Try to install KB2832414 again and report the result.
If it fails zip and attach the file C:\Windows\Logs\CBS\CBS.log
 

Attachments

Command Prompt screen shot, Fixlog and CBS files attached.
 

Attachments

  • DISM_Fail4_KB2832414_10082024.jpg
    DISM_Fail4_KB2832414_10082024.jpg
    76.1 KB · Views: 4
  • Fixlog.txt
    Fixlog.txt
    2.9 KB · Views: 1
  • CBS.log
    CBS.log
    66.5 KB · Views: 1
Curious why this error occurs.

FRST Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Server Manager or Windows Features dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.

  5. Right-click on the file FRST64.exe and choose Run as administrator.
  6. Copy and paste SearchAll:amd64_938328d82771fd942621b3c4c3711e88 into the Search box and click the Search Files button.
  7. When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'Search.txt' to your next reply.
  8. You may close any remaining open windows now.
 
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Try to install KB2832414 again and report the result.
If it fails zip and attach the file C:\Windows\Logs\CBS\CBS.log
 

Attachments

Great. Try to install following update:

Install Update with DISM
  1. Download the update MSU here: https://catalog.s.download.windowsu..._c9b0b83765a45811a4ab6f3f73b984a479a85732.msu
  2. Copy the MSU file to a convenient location (such as C:\temp).
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp
    replace C:\temp with your path if different

    expand windows6.1-kb3037574-x64_c9b0b83765a45811a4ab6f3f73b984a479a85732.msu -f:* C:\temp

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows6.1-kb3037574-x64.cab

  6. You should receive the message:
    The operation completed successfully.
    Make sure to allow the computer to restart if prompted.
  7. If you receive any other message:
    Post a screenshot of the Commandprompt window.
    Zip and attach the file C:\Windows\Logs\CBS\CBS.log
 
Command prompt screen shot and CBS files are attached.
 

Attachments

  • DISM_Fail_KB3037574_10102024.jpg
    DISM_Fail_KB3037574_10102024.jpg
    124.4 KB · Views: 7
  • CBS.zip
    CBS.zip
    32.6 KB · Views: 1
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Try to install KB3037574 again and report the result.
If it fails zip and attach the file C:\Windows\Logs\CBS\CBS.log
 

Attachments

SFCfix, Command prompt screen shot and CBS files are attached.
 

Attachments

  • SFCFix.txt
    SFCFix.txt
    3.2 KB · Views: 1
  • DISM_Fail2_KB3037574_10132024.jpg
    DISM_Fail2_KB3037574_10132024.jpg
    76.8 KB · Views: 1
  • CBS.zip
    CBS.zip
    38.4 KB · Views: 1
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Try to install KB3037574 again and report the result.
If it fails zip and attach the file C:\Windows\Logs\CBS\CBS.log
 

Attachments

You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top